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After riding 450 miles on a motorcycle it was time to find a place. We've been staying at Holiday Inn Express Hotels throughout our trip. We looked it up through google. Punched it in the GPS and we couldn't find it! It's called Holiday Inn...More
Thank Deborah T
Response from IHGService, Guest Relations Manager at Candlewood Suites Joplin HotelResponded 11 October 2016
Dear Deborah T,
Thank you for your feedback regarding your stay at Candlewood Suites Joplin Hotel, MO. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about cleanliness.
However, we’re sorry we fell...More
I Stay here twice a year and i would highly recommend this hotel.I have stayed at may others in the area and this one is the nicest by far out of 4 or 5 I have stayed at that's why I keep going back when...More
Stayed here many times in the last 3 years. This was the worst stay. Many changes in employees. Tha manager Amy has left, Dianna at front desk has left and Cindy in maintenence is gone. Kelly is still here and is always wonderful. But it...More
Thank Stacey W
Response from IHGService, Guest Relations Manager at Candlewood Suites Joplin HotelResponded 29 September 2016
Dear Stacey W,
Thank you for being a repeat guest at our hotel, and for providing your feedback. It is unfortunate that your most recent visit did not leave you impressed. I am very sorry for the shortcomings you have experienced, particularly with the staff...More
Did not have a reservation when we arrived in Joplin, and decided to give Candlewood Suites a try. The lady at the front desk was very ice and let us look at the room before we checked in to make sure it was clean and...More
My mother and I stayed just one night, but realized quickly that the hotel is more serviced toward people with extended stays- a week or longer.
For so many other hotels in the area, the Candlewood Suites has an average rate compared to other hotels...More
Thank Alicia A
Response from IHGService, Guest Relations Manager at Candlewood Suites Joplin HotelResponded 13 September 2016
Dear Alicia A,
Thank you for sharing your experience online. While we are pleased that you liked the room during your stay, it is very troubling to read that the level of service you received was a let down. I can assure you this experience...More