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Crossland St. Louis - Airport - Chapel Ridge Road

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Crossland St. Louis - Airport - Chapel Ridge Road
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46 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Showing 46: English reviews
Adrian, Missouri
Level Contributor
111 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 28 June 2016 via mobile

Really nice room and bed. Has a complete kitchenette but no cook or silver ware, so bring your own. Has a smallish pool, but in good condition. Not much in the neighborhood for food except a 7/11 & a subway. They own hotel next door, but a whole lot cheaper for the night, or wk. Not much to look at,... More 

1 Thank shamrockofthesky
Oklahoma City, Oklahoma
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 June 2016

This place bills itself as an extended stay hotel, but I can't imagine anyone wanting to spend more than a night or two here. I was in town for a wedding and reserved a room here using the Travelocity blind booking function. The room was cheap, which is about the only thing I can say in its favor. The hallway... More 

Thank Silas A
Pacific, Missouri
1 review
Reviewed 20 June 2016

We booked this hotel because of the kitchen and the pool, the website states that you have a pool. We booked in and went to room, I ordered a smoking deluxe suite-it only had one bed, was suppose to have a sofa( there was no sofa) and it wasn't smoking. Front desk said its should have a sofa, never heard... More 

Thank cynthiabrown2004
Level Contributor
5 reviews
Reviewed 16 June 2016

I am almost 50 years old and have travelled for busy and pleasure for many years, and while the area is ok, the inside of this hotel is the worse I have ever seen in my life. I really don't know what was worse, but together the experience was horrifying! Need specifics? Toilet didn't flush, curly hair on the toilet... More 

Thank Carlissa C
Newbern, Tennessee
Level Contributor
57 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 14 June 2016

room was great, nice bed, nice kitchen and loved the shower hated that we had to climb steps to the 3rd floor and hated the location. No view . Also one of the main reasons i rented was for a pool and i was told pool was closed. So it was just a place to sleep

Thank bevmik
Dexter, Missouri
Level Contributor
117 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 10 June 2016

Front desk employee was very friendly and nice. Room was on third floor and there is no elevator. Advertised a free breakfast and there wasn't any. I think the bath tub was missing a support beam has I kept wanting to fall through the floor. The rooms have kitchens and someone was cooking as it smelled the whole floor and... More 

Thank Robert M
San Diego, California
1 review
Reviewed 20 April 2016

its beyond insane that I had a call at 7 am asking for my name because the front desk mixed the rooms !! when I hang up this African American front desk agent knocked on my door and started screaming at me for hanging up on her I was beyond mad that I told her to get off my face... More 

Thank benkassal
Saint Louis, Missouri
1 review
Reviewed 16 January 2016

When I arrived there were no luggage carts and no elevators. The third floor is a challenge. The staff was friendly, but the management seemed reluctant to help. A couple of times they tried to double charge me. There are better hotels in the same price range.

Thank PhillE45
Saint Louis, Missouri
1 review
Reviewed 6 January 2016 via mobile

Been here for a while. There's only 1 male housekeeper, so many of the rooms don't get cleaned weekly. If you stay longer than a week, you're supposed to get weekly cleaning. Though I'm no longer there, I think I'll call corporate about some kinda refund for being inconvenienced. And a friend who is still there says now there's a... More 

Thank J B
Orlando, Florida, United States
Level Contributor
205 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 26 October 2015 via mobile

I love extended stay America for the convenience and available stidios with kitchenette. However. This one didn't have elevator and I was put on a third floor5. Some kitchen components didn't work, the sink faucet leaked and there were holes on the wall. But no problem with the room or stay

Thank Carlos G
Manager_11525, General Manager at Crossland St. Louis - Airport - Chapel Ridge Road, responded to this review

I appreciate you taking the time to write a review of your experience with us. I was disheartened to read that we were unable to exceed your expectations. Please accept our apologies. I discussed your comments with the team, and we are making sure all rooms are thoroughly inspected prior to guest arrivals. I really appreciate you bringing this to... More 

15 photos of this hotel

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Room/Suite (3)
Bathroom (1)

Management photos: Courtesy of the property manager

All Management Photos (11)
Pool/Beach Area (1)
Room/Suite (5)
Hotel & Grounds (1)
Other (4)
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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Microwave
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to Crossland - St. Louis Airport - Chapel Ridge Rd. We are just 5 miles from Lambert St. Louis International Airport. Our hotel is designed especially for longer stays with studios featuring kitchens or kitchenettes and plenty of work space. ... more   less 

Additional Information about Crossland St. Louis - Airport - Chapel Ridge Road

Address: 155 Chapel Ridge Dr, Hazelwood, MO 63042-2621 (Formerly Extended Stay America)
Region: United States > Missouri > Hazelwood
Price Range: ₹ 3,016 - ₹ 3,496 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Crossland St. Louis - Airport - Chapel Ridge Road 2*
Number of rooms: 72
Reservation Options:
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Also Known As:
Extended Stay America Hazelwood
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Questions & Answers

Questions? Get answers from Crossland St. Louis - Airport - Chapel Ridge Road staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for top floor if you don't mind climbing steps”
 of 5 bubbles bevmik, 14 Jun 2016 | Read review
“find another hotel”
 of 5 bubbles stanl165, 27 Sep 2015 | Read review
“There are plenty of properties directly across the airport (towards the rental car locations) which are better than this pile of garbage.”
 of 5 bubbles ShW335, 15 Nov 2013 | Read review
“Pick a different hotel!”
 of 5 bubbles Dmarkwind, 13 Aug 2013 | Read review
“don't go here, unless you have to sleep on the road otherwise.”
 of 5 bubbles AbhinavG85, 8 Oct 2012 | Read review
5 of 5
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