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Castle Rock Resort & Waterpark

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Traveller (118)
Room & Suite (139)
Pool & Beach (26)
Overview
  • Excellent13%
  • Very good21%
  • Average22%
  • Poor17%
  • Terrible27%
Travellers talk about
“tower rooms”(15 reviews)
“lifeguard staff”(5 reviews)
“typical hotel”(5 reviews)
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Suites
3 Star accommodation
All hotel details
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (474)
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Traveller rating
65
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118
Traveller type
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LanguageEnglish
65
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84
118
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1 - 5 of 474 reviews
Reviewed 4 days ago via mobile

Well, I’m not sure where to start. We came to Castle Rock for a family reunion. This was our first time staying here and we were leery after reading some of the reviews. We reassured ourselves that it couldn’t be that bad and decided to...More

1  Thank Will T
Reviewed 1 week ago via mobile

This place was not for us. It had its ok factors, but overall we won’t be back. It just looked dirty. From the steps up to the room to the edge of the pool. Everything just needs a good cleaning. The pools need cleaned and...More

Thank amy w
Response from CastleRockManagement, Guest Relations Manager at Castle Rock Resort & WaterparkResponded 1 week ago

Hi Amy, Thanks for taking the time to post your feedback. Our team strives to create a comfortable and clean environment for our guests, but I am sorry to hear that we let you down in regards to the amenities. We are continually working to...More

Reviewed 2 weeks ago

My husband, I , and our three girls made a quick trip to Branson for some back to school shopping. The weather had been so hot when we made reservations for a hotel, we decided to forfeit using our season passes to Silver Dollar City...More

1  Thank Jessica T
Response from CastleRockManagement, Guest Relations Manager at Castle Rock Resort & WaterparkResponded 1 week ago

Hi Jessica, I am very sorry for the trouble, and I appreciate you bringing this to our attention. At Castle Rock, we hold ourselves to a high standard of customer service and integrity. We are looking into this and want to make sure we are...More

Reviewed 2 weeks ago

Rooms were not clean. RR very dirty. Breakfast was included but the kitchen was down so we didn't get out paid for breakfast and they did not offer vouchers. We were just out. I am very unhappy with my stay and would not stay again....More

1  Thank Lacey D
Response from CastleRockManagement, Guest Relations Manager at Castle Rock Resort & WaterparkResponded 1 week ago

Hi Lacey, I am very sorry for any frustration. Breakfast is not included with a stay at Castle Rock, and our kitchen has not been down for breakfast at any time this summer. We take pride in our level of service and creating a safe...More

Reviewed 2 weeks ago

Started terrible and ended terrible. We had to wait in line to check in due to several people at the front desk with complaints. When we finally got to our room the smell was overwhelmingly terrible so we tried leaving the door open, but outside...More

Thank valori_7
Response from CastleRockManagement, Guest Relations Manager at Castle Rock Resort & WaterparkResponded 1 week ago

On behalf of the entire team at Castle Rock, I want to offer my apologies for the trouble you experienced during your stay with us. I completely understand your frustration, and I assure you we are taking your comments very seriously. While we are proud...More

View more reviews
About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Wheelchair Access
Non-Smoking Hotel
Meeting Rooms
Self-Serve Laundry
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Indoor pool
Outdoor pool
Details
Price range
US$ 72 - US$ 154 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$ 72 - US$ 154 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
Add Photo Photos
Traveller (118)
Room & Suite (139)
Pool & Beach (26)
Dining (22)
Amenities (82)
Family and Play Areas (6)
Questions & Answers
Ask a question
tr0picalprincess
15 July 2018|
AnswerShow all 2 answers
Response from Steve W | Reviewed this property |
There are a ton of restaurants right around the hotel. They have a variety of different ones within a few blocks.
0
Votes
Kayla R
22 June 2018|
Answer
Response from dchaney2017 | Reviewed this property |
I'm sure they would give you another. We didn't even bother to put on while we were there. They never even asked about it.
0
Votes
Kayla R
22 June 2018|
Answer
Response from Courtney P | Reviewed this property |
We stayed in the tower, completely handicap accessible. Elevator and all.
0
Votes
Room Tips
"Get room in the tower. That way you are in the building with the water park."
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"Call ahead before booking to confirm pool availability"
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"Child friendly, do not expect a quiet room."
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"If you aren't there with kids, and want it to be a quiet stay, go somewhere else."
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