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Hilton St. Louis Airport

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1,200 Reviews from our TripAdvisor Community

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Showing 1,184: English reviews
Richmond, Indiana
Reviewed 20 March 2016 via mobile

Stayed over the weekend for a basketball tournament. During a Kawa Con convention.. People laying in lobby on floors playing games, smoking by back elevators. Half dressed walking hotel. Not appropriate with children also staying in hotel. There was also a bad smell from all the people just laying all over the place. Room was just okay. Very dusty.

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Helpful?
Thank Tawanda W
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review

Dear Tawanda W, Thank you for taking the time to send us a review. We really appreciate honest feedback. We’re very sorry to hear about your experiences. We are continuing to work on improving guest experience and your feedback is a great tool to help us improve. Thank you again for your honest feedback. We hope you give us another...

Phoenix, United States
Reviewed 17 March 2016

HHonors preferred member here. I cannot begin to describe how poorly the check-in process went. I had two suites reserved. Called the day before to ask that my rooms be prepared a little early. i needed a checkin between 2 and 230 (normal checkin is 3). I asked if they could possibly make cleaning my rooms a priority as I...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Thomas S
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review

Dear Thomas S, Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor. I'm sorry that you had a disappointing experience at our hotel during your stay. My team and I apologize that we were unable to provide you with the service you have come to expect and deserve with Hilton. The issues have...

Fort Lauderdale, Florida
Reviewed 16 March 2016 via mobile

I stayed here since 02-02-16 and still here. The staff is professional and very accommodating. I look forward to the Buffett in the morning and dinner at the bar at night. The staff in the restaurant and bar are great. When you have breakfast tell the chef (Shaq) that Brian sent you and raved about his inlets. He cooks them...

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Helpful?
Thank brians0101
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review

Dear brians0101, Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor. I appreciate your feedback regarding your experiences especially regarding our service, breakfast and housekeeping service. We will use your feedback to better our services and accommodations to our guests. I want to thank you for your business as I do realize there...

Louisiana
Reviewed 14 March 2016

Our stay was perfect! The room was neat, clean, spacious, comfortable and quiet!! The staff were excellent to answer any questions and helpful to us!! The bar area very comfortable and the restaurant had excellent quality food!! We didn't want to go out for dinner and were so glad they had a restaurant this nice to enjoy a meal and...

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Helpful?
Thank Shirley K
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review

Dear Shirley K, Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor. I appreciate your feedback regarding your experiences especially regarding our service, cleanliness and food. We will use your feedback to better our services and accommodations to our guests. I want to thank you for your business as I do realize there...

Illinois
Reviewed 12 March 2016

Recently stayed at the Hilton/St. Louis Airport prior to our early morning flight. The staff and hotel are good to excellent. Staff were friendly, from the front desk, bartender, and shuttle drivers to the airport and back. My only "complaint" would be the parking. Seems a bit awkward and confusing. Perhaps better signage would help or revamp the parking system....

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Helpful?
Thank JimInIllinois
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review

Dear JimInIllinois, Thank you for taking the time to send us a review. We really appreciate honest and warm feedback. In regards to parking, I apologize for any confusion and we will utilize this experience to better our communication. Thank you again for your honest feedback and we certainly look forward to serving you again. Best regards, Ryan Konz General...

Reviewed 10 March 2016

counter staff very rude .made my spouse cry, didn't give us the wake up call we needed I would not tell my friends and family to go there. The price is too exspensive .If you call to make a reservation and change the night while on the same call the rate can jump 20.00 to 30.00 dollars within minutes.

Review collected in partnership with Hilton Hotels & Resorts
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Thank BLAKE STAMM S
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review

Dear BLAKE STAMM S, Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor. We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen short during your recent stay. I sincerely apologize for any inconvenience caused to you while staying with us. I will...

Springfield MO
Reviewed 9 March 2016 via mobile

Although by the airport, the hotel was not noisy. Rooms were clean & well appointed. The breakfast buffet was so good the first day that we returned the second morning. The young man preparing the omelettes made us feel welcome & he was very proud of his cooking abilities. Nice to see someone enjoying their job so much. Staff seemed...

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Helpful?
Thank PATTYSpringfieldMO
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review

Dear PATTYSpringfieldMO, Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor. I appreciate your feedback regarding your experiences especially regarding our service, cleanliness and breakfast. We will use your feedback to better our services and accommodations to our guests. I want to thank you for your business as I do realize there are...

Boston, Massachusetts
Reviewed 8 March 2016

Over half of my hotel stays are at Hilton (about 40 nights a year with them) because I can really rely on the brand. This is an older property, but they've done a good job at keeping it fresh and updated. Rooms and bathroom a bit small, and the mattress was a little soft, but it was all tolerable for...

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Helpful?
Thank MLeopards
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review

Dear MLeopards , We are disappointed to hear of your experience at our hotel and appreciate you taking the time to provide feedback. The concerns you mentioned were brought to the attention of my team will be addressed. While the lack of quality and communication especially related to the Internet since it is complimentary for Diamond member which you experienced...

New Haven, Missouri
Reviewed 6 March 2016

Over all great hotel, the rooms where a bit small and dated but clean and comfortable the staff was very friendly and helpful, the food was excellent, and the staff did a fine job with the event, I would recomed that you ask for a room above the second fool just for the view.

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Helpful?
Thank scott k
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review

Dear scott k, Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor. I appreciate your feedback regarding your experiences especially regarding our service, cleanliness and food service. We will use your feedback to better our services and accommodations to our guests. I want to thank you for your business as I do realize...

Boonville, Missouri
Reviewed 4 March 2016 via mobile

We have stayed at several hotels around the airport to prepare for flying out the next day. The Hilton St. Louis Airport has out-performed any other hotel we have stayed. We were welcomed at check-in by a lady with a smile who genuinely seemed to enjoy greeting the public. (Very rare) Check-in was quick, our rooms were very clean, comfortable...

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Helpful?
Thank MellorTrailers
Ryan K, General Manager at Hilton St. Louis Airport, responded to this review

Dear MellorTrailers, Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor. I appreciate your feedback regarding your experiences especially regarding our service. We will use your feedback to better our services and accommodations to our guests. I want to thank you for your business as I do realize there are a lot of...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Hilton St. Louis Airport hotel is located next to Lambert International Airport and popular area corporations. The hotel provides a 24-hour shuttle service to the airport and local businesses at no charge. Plan your next event or meeting and utilize the expansive and versatile meeting space. World's Away restaurant offers casual American fare, and Constellations Bar is a great place to grab a drink after a long day of travel or work. ... more   less 

Additional Information about Hilton St. Louis Airport

Address: 10330 Natural Bridge Road, Berkeley, Saint Louis, MO 63134
Region: United States > Missouri > Saint Louis > Berkeley
Price Range: ₹ 6,142 - ₹ 15,765 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton St. Louis Airport 3.5*
Number of rooms: 397
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Hotels.com, Priceline, Orbitz, Travelocity and TripOnline SA so you can book your Hilton St. Louis Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton St. Louis Airport Hotel Berkeley
Hilton Hotel Saint Louis
Saint Louis Hilton
Hilton Saint Louis
Hilton St. Louis Airport Saint Louis, MO
Hotel Style:
#1 Green Hotel in Berkeley
#3 Romantic Hotel in Berkeley
#3 Business Hotel in Berkeley
#4 Family Hotel in Berkeley
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Questions & Answers

Here's what travellers have asked, with answers from Hilton St. Louis Airport staff and other travellers.
6 questions
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Questions? Get answers from Hilton St. Louis Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Large selection of rooms. Mine had a king bed and sofa, plus nice bathroom.”
 of 5 bubbles merrickwells2, 6 Jan 2017 | Read review
“Just let the staff know what you need and they will do their best to accommodate you.”
 of 5 bubbles kisac, 4 Jan 2017 | Read review
“Rooms on the opposite side from the airport are probably quieter.”
 of 5 bubbles motxwoman, 30 Nov 2016 | Read review
“Given the excellent soundproofing, room location does not matter much.”
 of 5 bubbles JonathanS496, 26 Nov 2016 | Read review
“Courtyard facing room - try not to have something on the ground floor”
 of 5 bubbles 715KarenR, 20 Oct 2016 | Read review
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