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Hilton Garden Inn Jackson/Pearl

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332 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Jackson/Pearl
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Showing 331: English reviews
Reviewed 23 January 2017

Nice hotel, great service, lots of good things to do around the hotel (very close). Rooms are nice and clean. Perfect for traveling families or solo business. We had a double suite and it was nicely sized. Cant beat this place for the location, and price.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Phillip P
Colette T, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the overall stay and cleanliness to your liking. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

Reviewed 22 January 2017

While staff was welcoming, the hotel as a whole felt tired and in need of a make-over. On the way out we found other chains worthy of giving a try. Multiple steak houses within walking distance. Logan's, Texas Road House and Ryan's.

Review collected in partnership with Hilton Garden Inn
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Thank JERRY M
Colette T, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the service and guestroom cleanliness to your liking. We are currently working on upgrades to the hotel. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure...

Aubrey, Texas
Reviewed 22 January 2017 via mobile

What a wonderful welcoming and kind staff!Very helpful finding us a place to eat and where to avoid. The lobby had a nice big fireplace and complimentary cookies and wine for adults. Breakfast had lots of options and Kathleen was an amazing server! The only thing i did not like was the uncomfortable beds. I learned on check out they...

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Helpful?
Thank Drtamaragrosz
Colette T, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the service and staff to your liking. Very sorry about the uncomfortable bed. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You...

Mobile
Reviewed 22 January 2017

The staff was great! That would be the only reason I'd come back. However, I'd rather have a clean room and stay elsewhere. I'll be finding somewhere in Flowood to stay, or possibly another place in Pearl. I should have known when the lights were out that there was a problem....

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Laurie B
Colette T, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

I am sorry you found your bathroom unacceptable. Our team works very hard to keep every room and bathroom clean; we strive to exceed expectations every day. Please accept my sincere apologies for not meeting your expectations and know I will address your feedback directly with our team. If there is anything else I can do for you, please contact...

Florida
Reviewed 3 January 2017

We were traveling from Florida to Memphis for New Years and we stopped over for one night at the Hilton Garden Inn in Jackson/Pearl Ms. The staff was very friendly and helpful. Rooms were clean and the beds were comfortable. I would definitely stay here again.

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Helpful?
Thank robinduboisflorida
Colette T, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the overall stay and cleanliness to your liking. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

Anniston
Reviewed 2 January 2017

We always stay at Hilton Garden Inn because the service and the facility are always excellent. Not here, folks. Walked into the hotel, with a reservation, leaned against the counter for five minutes or so, motivating the staff member who was watching television to holler out for someone to come up front. Up comes a lady with tattoos and an...

Review collected in partnership with Hilton Garden Inn
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Helpful?
1Thank vickysN8160FA
Colette T, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. Please contact me direct at the email or phone number below...

Waynesboro, Mississippi
Reviewed 2 January 2017

Great location for traveling from out of town. Clean and courteous staff. Food/beverage great. Family enjoyed the hotel with the amenities. Having a single pot coffee maker with microwave a plus. The internet was fast.

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Helpful?
Thank Michele H
Colette T, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

Louisiana
Reviewed 1 January 2017

I stayed here due to an early flight at the airport. The hotel was neat and clean. It was all you would expect from the Hilton Brand. I found to close to shopping, restaurants, and the airport. I would recommend this hotel.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank roarkbj
Colette T, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the cleanliness and stay to your liking. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

Reviewed 1 January 2017 via mobile

Where should I begin: Pros: pleasant staff - both desk and breakfast gals; well-lit parking; in room 'mini' Keurig knockoff for coffee Cons: Low to High- is this a corporate Hilton property or a Private Franchise property? No money to upgrade and/or maintain the property has obviously filtered down to this sad hotel property in Central MS off 1-20 in...

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Helpful?
1Thank Nancy G
Colette T, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We know how important a good night’s sleep is and I sincerely apologize for the noise issue encountered during your stay. I will address your feedback with our team. If there is anything else I can do for you at this time, please...

Baxley, Georgia, United States
Reviewed 21 December 2016

Fairly new. Clean and comfortable. Rooms are good size but need more light! Microwave and frig in room plus coffee. Convenient to the airport and downtown Jackson. Deck staff could be a little more attentive and helpful. Terrible parking.

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Helpful?
Thank Dusty G
Colette T, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Jackson/Pearl

Address: 438 Riverwind Dr, Pearl, MS 39208-5900
Region: United States > Mississippi > Pearl
Price Range: ₹ 6,304 - ₹ 12,093 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Jackson/Pearl 3*
Number of rooms: 90
Reservation Options:
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Also Known As:
Hilton Garden Inn Jackson/Pearl Hotel Pearl
Hilton Garden Inn Pearl
Hilton Pearl
Pearl Hilton
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Jackson/Pearl staff and other travellers.
3 questions
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Paragould, United States
over a year ago
Paragould, United States
over a year ago
Kalamazoo
over a year ago

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Questions? Get answers from Hilton Garden Inn Jackson/Pearl staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Protect your belongings and bring bathroom cleaner.”
671bernadettek, 11 Apr 2017 | Read review
“Ask for a room on the side that does not face the interstate!”
Allen_M_54, 28 Feb 2017 | Read review
“Interstate is very close to the hotel, so suggest a room on opposite side.”
fdm0929, 23 Feb 2017 | Read review
“Even number rooms are adjacent to I-20. Recommend off number rooms for less noise.”
sherryandgarryh, 16 Feb 2017 | Read review
“Quite and nice restaurant on site. Courteous staff, including housekeeping.”
940micheleh, 2 Jan 2017 | Read review
5 of 5