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Fairfield Inn & Suites Jackson

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136 Reviews from our TripAdvisor Community

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There are newer reviews for Fairfield Inn & Suites Jackson
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Showing 136: English reviews
Franklin
Reviewed 17 August 2016 via mobile

In town on business and stayed here. The hotel is dated and needs updating. My tub had rust around the drain and paint/wall coverings were cracked and damaged. Breakfast is typical limited buffet style. The night desk guy is friendly and helpful. This hotel does not live up to Marriott's normal standard.

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Helpful?
Thank K D
Valerie L, General Manager at Fairfield Inn & Suites Jackson, responded to this review

I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Unfortunately, this sometimes requires essential renovations in our guest areas. As you noticed, we are currently undergoing a major renovation of our...

Dallas, Texas
Reviewed 14 July 2016

Stayed 5 nights on a business trip. Check in – Clerk polite, expedient and friendly. Card keys both work. Clerk explained amenities and services. Room – bathroom – NOT GOOD – cracks in caulking, shower rod pole holders loose and hanging, floor dirty, wall and soap holders have creaked. Wall near shower has hand marks that have never been cleaned....

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Helpful?
Thank NavyDallasite
Valerie L, General Manager at Fairfield Inn & Suites Jackson, responded to this review

Dear NavyDallasite, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Fairfield Inn & Suites Jackson. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues...

Saint Louis, Missouri
Reviewed 5 July 2016

If it were not for the ongoing renovation taking place during our stay, this hotel would have been rated excellent. The room was very good for the price. The staff were extraordinary. Greeted on arrival by Cedric with a smile and quick checkin. We had a small problem with the hot water in the sink but the maintenance person Mike...

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Helpful?
Thank sabba75
Reviewed 22 June 2016 via mobile

The staff was very pleasant and it's my understanding that the property is undergoing renovations. The hotel appears to be an older property, dressed up to look like a Fairfield Inn. The rooms are very small and everything has a tired, run-down appearance. We asked for a rollaway bed, which was provided. However, the mattress was ancient....lots of holes, very...

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Helpful?
Thank Bruce M
LARRY D, Manager at Fairfield Inn & Suites Jackson, responded to this review

Dear Bruce M, Thank you for taking the time to share your recent experience at the Fairfield Inn & Suites Jackson with us. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the...

Nottingham, UK
Reviewed 1 May 2016

The room was absolutely fine, clean and comfortable, but was "tired" and would benefit from some renovation. It would have been a nice touch to have glassware, rather than plastic cups, but I think this is company policy for Fairfield Inns. The room had a microwave. Breakfast was included in the price and a good range of hot and cold...

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Helpful?
Thank PamNottingham_UK
LARRY D, General Manager at Fairfield Inn & Suites Jackson, responded to this review

Dear Mrs. Nottingham Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Fairfield Inn & Suites Jackson. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for our...

Reviewed 3 April 2016

The room was nice and clean. Check in and out was easy. Plenty of parking. Nice swimming pool and gym areas. I like the fact that they use Key cards to enter the rooms and the building. The internet is slow is my only disappointment with my stay.

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Thank Dayo O
Nottingham
Reviewed 31 March 2016

Just an overnight stop and great value. Lovely welcoming and friendly staff. However our room was a typical budget hotel box that felt a little tired and in need of refreshing. There was absolutely nothing specifically wrong, but this was the least comfortable of the beds we have stopped in during this tour. We are using Marriott brand hotels throughout...

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Thank TimKNottingham
Crestwood, Illinois
Reviewed 26 March 2016

We picked up a coupon at an Interstate rest stop and the front desk finally honored it, after seeing it was good on the weekend. The rooms were clean and nicely furnished. Having it located on a frontage road to I-55 it was not easy to get back to after locating a place to eat. You had to travel South,...

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Thank CrestwoodChuck
Copperas Cove, Texas
Reviewed 16 February 2016

Overall, this hotel was pretty good. the toilet in the bathroom was too close to the wall. (Rm 112) an oversize person would not fit. The bed was excellent. the pillows were kind of small. The cook did not replenish the food in a timely manner. and acted non caring with little action upon requesting anything.

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Helpful?
Thank Ken H
LARRY D, General Manager at Fairfield Inn & Suites Jackson, responded to this review

Good morning Larry, I apologize for the breakfast issues. I'm glad that you did find our bed comfort to be great. I will share your feed back with my organization to make sure the breakfast issue is an isolated incident. Have a great day. Valerie Lynch General Manager Fairfield Inn & Suites 601-957-8557

Hershey, Pennsylvania
Reviewed 16 February 2016 via mobile

Had two rooms for two nights for the rodeo. No issues with the hotel. We asked for two rooms connected, next door or across the hall. Cedric tried to accommodate our wishes best he could. Only observations are against Marriott and some Fairfield Inns... Please do something with the "lumpy, go to flat pillows" and the "wait all night for...

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Helpful?
Thank guvhuney

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service

Additional Information about Fairfield Inn & Suites Jackson

Address: 5723 I 55 N, Jackson, MS 39206-2939
Region: United States > Mississippi > Jackson
Price Range: ₹ 5,296 - ₹ 7,709 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Jackson 2.5*
Number of rooms: 79
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Also Known As:
Fairfield Inn Jackson Hotel Jackson
Fairfield Jackson
Jackson Fairfield Inn
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Questions & Answers

Questions? Get answers from Fairfield Inn & Suites Jackson staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Residence Inn and Springhill Suites in Ridgeland are great alternatives.”
 of 5 bubbles JGMONT, 1 Dec 2016 | Read review
“Stay away until remodel is complete”
 of 5 bubbles jeremyp886, 15 Nov 2016 | Read review
“specify what you want in your room”
 of 5 bubbles ramonap546, 24 Oct 2016 | Read review
“Hotel is unsafe. All rooms are hazardous.”
 of 5 bubbles carnnat, 17 Aug 2016 | Read review
“Stay at Motel 6 for a better room!”
  • Found these on the floor when I checked in
 of 5 bubbles NavyDallasite, 14 Jul 2016 | Read review
5 of 5