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Hilton Garden Inn Jackson Downtown

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Hilton Garden Inn Jackson Downtown
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910 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Jackson Downtown
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Showing 895: English reviews
Jackson, Mississippi
Reviewed 4 May 2016

Our evening was very good. Although the complimentary wine that was suppose to have came with the package deal wasn't in the room. Although we didn't receive the wine, our stay was very comfortable and we will stay again.

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Helpful?
Thank scottiem654
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

Our apologies that the Romance package was not handled as such as it needed to be, I will have a discussion with my front office staff to see what happened. Although we dropped the ball on that side we seemed to have save the stay with our service. We appreciate you advising us of this so we can make sure...

New Orleans, Louisiana, United States
Reviewed 4 May 2016

The Hilton Garden Inn King Edward is a great historic hotel but more important is the incredible staff there. I recently attended a board meeting there and I have rarely seen a staff so friendly and accommodating or attentive to our needs. Everything was great. I will definitely return for future meetings and on my own! Great location by good...

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Helpful?
Thank JackCarrel
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

This hotel is a wonderful and beautiful addition to downtown Jackson, we are so happy to hear you enjoyed the stay and we are definitely looking forward to your return the King Edward! The staff really appreciates your remarks and we share these reports daily with them and they enjoy hearing about their guests ! Brian B Berry

Hattiesburg
Reviewed 3 May 2016

Stayed over night for the concert. Beautiful hotel conveniently located within walking distance of the concert venue, planetarium and art museum. As this part of down town cleans up the hotel will thrive.

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Helpful?
Thank Andi & Joe M
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

Brian Wilson is one of my favorite performers and so wished I could have been there. I hope you had a great time seeing the front man for the Beach Boys and listening to their iconic 60's and 70's music. The hotel is in a wonderful location that allows guests to stroll about downtown at their leisure and take in...

Charlotte
Reviewed 2 May 2016

The hotel was clean with good customer service. The rooms were nice with no problems with noise. I would stay here again. I am very finicky about hotels and their cleanliness. I had no complaints about cleanliness. The pillows could have been better and the mattress cover did not reach up to the very top of the bed but that...

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Helpful?
Thank Tresenia T
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

We pride ourselves on providing great customer service and love the fact you acknowledged we provide that is something I can share with my team. We are starting a renovation in the next few weeks of bedding so when you return we can surprise you with fresh new and clean bedding and pillows. Brian B Berry

Cleveland, Ohio
Reviewed 1 May 2016 via mobile

I liked the location and the price for the room. Great to stay in a HGI with some history! Love the decor, the lady chefs making western omelet was the best. Our morning lady server was great too. I explored the area and loved the Union Terminal and just nearby was the famous Woolworth Cafe where blacks and protestors were...

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Helpful?
Thank marcpoloswisss
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

Thank you very much for the kind words on the staff here at the HGI King Edward. This city is filled with rich history and there is so much that can be seen in the downtown. I have started renovations for the hotel about 2 weeks ago and the bed mattress are the first items being changed out and that...

Stilwell, United States
Reviewed 30 April 2016

Prince Edward hotel is an oasis in Jackson near the Capitol and close to the universities and hospitals. The staff truly greet you as a long awaited friend. You can stay north and pay a lot more or travel a few more minutes south and have a surprising upscale experience at a great price.

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Helpful?
Thank William G
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

We here at the King Edward pride ourselves in being the best hotel in downtown Jackson. We often say we are the diamond in the rough here but I do like your statement about the Oasis. Please return when you have time and thank you for the compliments. Brian B Berry

Sacramento CA
Reviewed 29 April 2016

I stayed here for 3 nights on business. The hotel is a nicely renovated older hotel (King Edward) that meets the expectations of a Hilton Garden Inn. Rooms are typically sized. My room had a mini-refrigerator and microwave with a coffee machine. Beds are comfortable. Bathrooms are clean. My room had a shower only - no tub with decent water...

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Helpful?
Thank Hiker-7
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

I will personally follow up on the green use of the towels process in the rooms. It is very important the we utilize the cards for their purpose. We are in the middle of urban revitalization in downtown Jackson but the city is on track to get downtown spruced up in the coming years. Our company has purchase4d the buildings...

Mississippi Mills, Canada
Reviewed 28 April 2016

Paid $14.95 a night for Valet only to have Car wrecked while in their possession. They want me to file claim on MY insurance when they are at fault!!! Hard to get anyone to call you back. Knobs on mattress where broken making bed firm the entire stay and the shower didn't work upon our arrival. Had to call service...

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Helpful?
Thank 489brittneyp
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

Please understand that we are in the middle of investigating what happened to your vehicle. The valet company who is separate from our hotel is handling this and I am making sure a complete investigation is being performed. I promise that when we find out what has transpired we will be in contact with you and your insurance company.Thank you...

New Orleans, Louisiana
Reviewed 28 April 2016

My recent trip to Jackson, MS for a wedding landed me at this hotel. I was drawn to the formally known, King Edward Hotel, because of its history. It was a great choice. It was clean and comfortable but I was most impressed by the level of friendly service. From our welcoming at the front door to our departure, after...

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Helpful?
Thank Don S
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

Thank you for the warm and comforting remarks about our wonderful hotel. I appreciate you staying with us and celebrating a wonderful occasion such as the wedding you attended. We look forward to having you back and once again Thank you from the King Edward staff. Brian B Berry

Columbia, United States
Reviewed 26 April 2016

I had never stayed in a Hilton Garden Inn, and it was a very nice stay. It was in a historic building that was refurbished, and so had a lot of character and architectural interest. The staff was great.

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Helpful?
Thank Karen B
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

It is an awesome hotel with character that never ends, we are so glad that you had the chance to stay at the HGI Jackson but as you can tell it really is the King Edward hotel with all its glory and splendor at the end of the day. Please return when you have a chance and I will tell...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Whether you're attending an important business meeting, visiting historic sites or enjoying a Mississippi vacation, Hilton Garden Inn Jackson Downtown provides all you need to be your best. Rest comfortably in a bed with adjustable firmness or work efficiently at the large desk while seated in an ergonomic chair. All guest rooms and suites provide high-speed internet access, a refrigerator and microwave, so you will have everything you need to prepare for a successful day. At this Downtown Jackson hotel, we take care of life's details so you can focus on being your best while traveling. Review your meeting agenda or plan a day of sightseeing as you enjoy a cooked-to-order breakfast in the King Edward Grille, or savor classic American cuisine and Southern dishes for lunch and dinner. Our 24-hour Business Center and complimentary high-speed internet access enable you to keep in touch with your colleagues and family or take care of work tasks. ... more   less 

Additional Information about Hilton Garden Inn Jackson Downtown

Address: 235 W Capitol St, Jackson, MS 39201-2004 (Formerly King Edward Hotel)
Region: United States > Mississippi > Jackson
Price Range: ₹ 6,538 - ₹ 10,784 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Jackson Downtown 3*
Number of rooms: 233
Reservation Options:
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Also Known As:
Hilton Garden Inn Jackson Downtown Hotel Jackson
Hotel Style:
#2 Business Hotel in Jackson
#4 Family Hotel in Jackson
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Jackson Downtown staff and other travellers.
4 questions
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Questions? Get answers from Hilton Garden Inn Jackson Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you don't want to eat at the hotel, or drive, try the Mayflower Café. It's a bit of a Jackson institution.”
 of 5 bubbles deew726, 27 Nov 2016 | Read review
“Try another hotel.”
 of 5 bubbles MarthaW962, 16 Nov 2016 | Read review
“Ask for a room that might be farther away from the train tracks.”
 of 5 bubbles WantToSeeItAll_NC, 1 Sep 2016 | Read review
“higher floor”
 of 5 bubbles malabama8, 22 Aug 2016 | Read review
“Both our room and our friends room were quiet !”
 of 5 bubbles winchmorehill, 12 Jul 2016 | Read review
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