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Comfort Inn

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44 Reviews from our TripAdvisor Community

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There are newer reviews for Comfort Inn
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Showing 44: English reviews
Reviewed 19 March 2016 via mobile

We booked our stay based on the reviews that mentioned Connie. I do not believe she exist. My first concern is no one being at the front desk ever. You always have to ring a bell. It's off I55 and anyone could walk in w/o being noticed. One one was in the eating area to assist or check on the...

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Helpful?
Thank Betty M
Vicki D, Front Office Manager at Comfort Inn, responded to this review

Thank you for sharing your comments regarding your stay. I have shared your problems with our team and they as I am are concerned with your experience. We are taking steps to improve the situation. I apologize for the bad impression that you were left with. It is always our goal to provide our guests with a pleasant and comfortable...

York, Pennsylvania
Reviewed 25 October 2015

This was far superior to the Comfort Inn we had stayed in the night before. We wound up in a smoking room since there were no n/s available. Incredibly smoke smelly so we ran a/c full blast. Comfortable beds, decent breakfast, very good front desk staff. Although they accepted reservations for our bus group of 49, the breakfast area only...

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Helpful?
Thank dar019
Vicki D, Front Office Manager at Comfort Inn, responded to this review

Thank you for taking the time to provide us with your comments regarding your stay. I apologize for having to move you to a smoking room when there was a problem with the room originally blocked for you, however we had no non-smoking rooms left. The tour company you were with have stayed here many times. We also open the...

Bloomington, Illinois
Reviewed 9 October 2015

My husband and I were traveling from Illinois to Louisiana and decided to stop just outside of Memphis at about 12:30 am. We did not have reservations, but the woman at the desk, Laura, said "no problem, but we only have rooms with 2 beds." Check-in was quick and easy and Laura was really friendly. The beds were incredibly comfortable;...

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Helpful?
Thank Lacey F
Vicki D, Front Office Manager at Comfort Inn, responded to this review

Thank you for taking the time to provide us with your comments regarding your recent stay at our property. It is always our goal to provide our guests with a pleasant and comfortable stay. The card reader on the entrance door you mention has been repaired. Unfortunately our repairman had been out of town. Thank you again for your feedback....

Lakeland, Florida
Reviewed 29 September 2015

The room was average, the toilet stopped up, the Lobby a/c was broken, the a/c in room worked good. WE used the coin laundry and would describe the one washer as "rickety". The staff was nice and breakfast was good. Poor overall maintenance, we were told the lobby A/C had been broken for a month. WE stayed here only because...

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Helpful?
1Thank Deborah M
Vicki D, Front Office Manager at Comfort Inn, responded to this review

Thank you for taking the time to provide your comments. The air conditioner in the lobby area was not working, however a new unit had been ordered and has since been installed. We apologize for the maintenance issues you encountered. It is always our goal to provide our guests with a pleasant and comfortable stay. Thank you again for providing...

NYS
Reviewed 3 August 2015

The parking lot and the hotel pull up overhang was strewn with food, food wrappers and sticky pavement. Reception was busy talking on her cell phone and only acknowledged me to tell me it was to early and could not check in yet. We got to hear all about her troubles and how another employee just plays on the internet...

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1Thank PeterFrankNys
Pinehurst, Texas
Reviewed 14 July 2015

Disappointed really is all I can say. The staff was excellent and helpful but the room was less than average and what I have some to expect from CI. The A/C was not working correctly and barely cooled the room but not as cool as I like it. The bathtub drained very slowly (yes, I did pop the drain plug)....

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Helpful?
1Thank TOM A
Vicki D, Front Office Manager at Comfort Inn, responded to this review

Thank you for taking the time to respond to our survey. I have spoken with our team regarding the issues you encountered during your stay. It is through comments from our guests that we discover if there is a problem. It is always our goal to provide our guests with a pleasant and comfortable stay. Thank you again for your...

Reviewed 1 June 2015

I recently had an unacceptable encounter at your establishment on May 29, 2015. Guest Service representative, Monica, was rude, obnoxious and was not a great example of what I’m pretty sure your company does not stand for. Upon entering Comfort Inn on May 29, 2015, I noticed Ms. Monica was in an uncomfortable rude demeanor due to the encounters or...

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Helpful?
4Thank Shaniqua S
Vicki D, Front Office Manager at Comfort Inn, responded to this review

As I stated when I spoke with you in person, this is not the level of customer service we expect of our employees. This desk assistant has had this explained to her. It is always our goal to provide our guests with a comfortable and pleasant stay. Thank you again for your feedback. it is through such information that we...

Reviewed 20 April 2015 via mobile

Our room was filty .. Hair all over the bathroom .. Broken drain.. Broken sink handle .. Shower was disgusting :. Sheets looked like they haven't been changed with little stains on them .. The room looks like it's been worn and no fix it work has been done .. Very disappointing .. A room should visual look clean and...

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Helpful?
2Thank Wanderlust0420
Vicki D, Front Office Manager at Comfort Inn, responded to this review

Thank you for taking the time to respond to our survey. It is through comments from our guests that we learn where improvement is needed. I have spoken with our housekeeping department in an attempt to determine where we fell below expectations. Again thank you for your comments.

New York City, New York
Reviewed 28 February 2015

I booked online at hotels.com where my only choice was two queen beds. When we checked the desk clerk looked for a king bed room and changed us for no charge. She was very helpful with restaurant info also.

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Helpful?
Thank Mantonites
Vicki D, Front Office Manager at Comfort Inn, responded to this review

Thank you for taking the time to respond to our survey. It is through guest comments that we find if we are attaining our goal of providing and pleasant and comfortable stay for each of our guests. I have shared your comments with our team. Thank you once again for your comments

Lake Orion ,Michigan
Reviewed 30 December 2014

Friendly staff,Everything was clean,Everything worked,Breakfast was the standard for all the chains.No surprises ( which I like).Interesting that they lock the front door(the have a doorbell to get back in).Or you can use your card on the side doors.plenty of lighting in the parking lot.

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Helpful?
Thank LJY-BAY
Vicki D, Front Office Manager at Comfort Inn, responded to this review

Thank you for taking the time to review your stay at our property. It is through feedback such as yours that we learn if there is something we need to improve or something we are doing right. We hope that you will stay with us again when in our area. Thank you again for your feedback.

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Breakfast Available
  • Dry Cleaning
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Comfort Inn

Address: 801 Desoto Cove, I-55 & SR 302 Goodman Road, Horn Lake, MS 38637
Region: United States > Mississippi > Horn Lake
Price Range: ₹ 5,099 - ₹ 7,448 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 47
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Also Known As:
Days Inn Horn Lake
Horn Lake Days Inn
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn staff and other travellers.
2 questions
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Walls, Mississippi
10 months ago
Madison, Tennessee

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Questions? Get answers from Comfort Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room on second floor directly across from the elevator”
 of 5 bubbles deebr2015, 10 Jun 2016 | Read review
“Nonsmoker? Ask for a room as far from a smoking room as possible.”
 of 5 bubbles rodr463, 27 Apr 2016 | Read review
“High rooms to avoid morning breakfast preparation noises”
 of 5 bubbles dar019, 25 Oct 2015 | Read review
“Only know that our room 211 was fine.”
 of 5 bubbles GMA1ST2, 3 Jun 2014 | Read review
“Room 109 smelled but was larger than 210.”
 of 5 bubbles AlysaS945, 25 Sep 2013 | Read review
5 of 5