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Many Hotels/Motels in the area cater to those in town for medical visits. This Location sadly has Poor quality of service.
As part of ones stay at the facility dishes are provided for use while one is staying here. They don't provide the basics that...More
Thank A TripAdvisor Member
Response from 00esa, General Manager at Extended Stay America - Rochester - SouthResponded 9 May 2017
Please accept my sincere apologies for your disappointment with our hotel policy. It is never our intention to let you down on your expectations. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather...More
I cannot understand how this hotel can stay licensed with the issues they are having with their laundry. Seriously? And then when I called the front desk in the morning and spoke with KIM you would think that she was a corrections officer speaking to...More
This is our second 7-10 day stay in 5 weeks and we may have several more visits ahead of us. The first time we chose Extended Stay America - Rochester South because of the price, kitchenette, and the shuttle service back and forth to Mayo...More
Response from Manager_11525, Manager at Extended Stay America - Rochester - SouthResponded 13 March 2017
Thank you for taking the time to share your comments. I am proud of our staff for making such a positive impression on you through outstanding customer service. They will be informed on the great job they are doing assisting guests. We are also pleased...More
ESA properties in my experience have been hit or miss as to whether the hotel provides a nice stay, or a nightmare. This property has restored my faith in the ESA brand. I just don't know why they don't take some of the staff from...More
Thank Kelly K
Response from Manager_11525, Manager at Extended Stay America - Rochester - SouthResponded 2 February 2017
We appreciate you taking the time to share your experience. It is good to know you were thoroughly impressed by our staff. They will be informed of the great job they are doing. The staff and I would like to thank you again for posting...More
We were greeted upon arrival by front desk girl. She checked us in and noticed my husband uses a cane and/or walker, gave us a room on first floor. Asked if we had ever stayed there before, since we had not she explained how we...More
1 Thank FayLynette
Response from Manager_11525, Manager at Extended Stay America - Rochester - SouthResponded 26 January 2017
The team and I appreciate your comments. It is good to know you received excellent customer service from our staff and that your room accommodations were much to your liking. Thank you again for your review. We look forward to seeing you in the future,...More
US$ 80 - US$ 112 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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