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Room was pretty good- clean carpet, lots of room by bed for walker but bathroom tight with door stop, counter, & tub but managed! Dishes need a good scrubbing, pool water little chilly but Hot Tub felt great! Very quiet room!More
1 Thank crippsgs
Response from GHIRochester, Manager at GuestHouse Inn & Suites RochesterResponded 4 weeks ago
Thank you so much for your great review! I will make sure to get with housekeeping about the dishes and make sure they are paying special attention to them. I hope if you have to come back to Rochester you will stay with us again....More
Customer service is WORLD CLASS! The rooms are very nice. My 92 year old mother had special needs and they were very understanding. They care! My mother is so happy that they assisted her.
I want to thank;
JESSICA- Assistant GM
I have been staying at this hotel for over 5 years on my trips to Rochester. It has always been a pleasant atmosphere, and a great continental breakfast. It is under new management and they have done even more to make my stay comfortable. The...More
We've been here three times, specifically because our toddler loves the pool area. They have a zero-entry kiddie pool with frog slide, and palm tree with "rain" coming out the top. The hot tub is right next to it, which is nice if your kiddos...More
Stayed 3 nights while family member was at mayo clinic. Hotel is short drive from hospital. Our room was not cleaned. Garbage was never emptied . Had to call front desk to get clean towels. Staff delivered them but left the obvious pile of dirty...More
Response from GHIRochester | Property representative |
Keys should never be made without verifying the customer belongs to the room. We require ID for all room rentals and any duplicate keys as we take guest security very serious. If this process was not followed I would like to... More
Keys should never be made without verifying the customer belongs to the room. We require ID for all room rentals and any duplicate keys as we take guest security very serious. If this process was not followed I would like to know more to follow up.
Thank you Tim 507-2889090 EXT 507