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All reviews club room ridgedale mall pool side starbucks coffee large bathroom first floor front desk staff comfortable beds buffet breakfast lobby area short drive very nice hotel nice stay atrium business lounge bedding
I am a tour manager for a band for the last 20 years and have booked and stayed in over 1,000 hotels all over the world. This stay was included multiple rooms for a family get together and was the worst experience I have EVER...More
Response from TedT438, General Manager at Sheraton Minneapolis West HotelResponded 1 week ago
I am very sorry you had that experience at my hotel. I am the general manager and have never had that conversation with anyone. I would love to speak with you further to find out more details. Please call me at the hotel at your...More
This was our third stay at Sheraton Minneapolis-West and we love it every time.
What we love:
Wonderful scent throughout the hotel
Complimentary fruit water in lobby all day
Complimentary Starbucks coffee in lobby in the morning
Keurig in room with Starbucks coffee...More
Response from Ted T, General Manager at Sheraton Minneapolis West HotelResponded 1 August 2018
Thanks for taking the time to share your thoughts about the Sheraton Minneapolis West. I appreciate you pointing out some great features that other travelers will like also. I have instructed the Engineering team to check the pool temperature and increase as needed....More
We got to the hotel earlier than planned so we asked what time a room might be ready. We were told that they could get us in early. An unexpected bonus that allowed us to rest before our evening activities. The receptionist went out of...More
Being a SPG gold I was upgraded to the club floor and had access to a lounge that had water, sodas, fruits and other quick bites.
Rooms were OK, cleanliness could be better. Some rooms do Not have windows with outside view but Lobby view...More
Response from Ted T, Owner at Sheraton Minneapolis West HotelResponded 28 August 2018
Thank you for taking the time to share your experience recently. I am pleased you were able to enjoy the benefits of our club lounge and late checkout. I also appreciate you mentioning our great location near Ridgedale Mall with 8 full service restaurants and...More
My stay was scheduled to be a three week stay for an extended work trip. I lasted 10 days before I checked out and moved to a different hotel.
I stayed in a suite, which had no exterior windows and felt like a cave because...More
Response from Ted T, General Manager at Sheraton Minneapolis West HotelResponded 14 August 2018
I am so sorry to hear that we fell short of our standards in your room cleanliness. I can assure you that this situation is not our standards and I apologize that it ruined your stay and cut short your visit to our...More
Conveniently located just outside of downtown Minneapolis, Sheraton Minneapolis West Hotel in Minnetonka, Minnesota is a source of familiar comfort, and has 10,000 square feet of meeting and event space. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
I think what you mean is that you are an SPG member - Starwood's Loyalty Program. Yes, there are great privileges to be a member depending your SPG status and points earned. Please feel free to call us with... More
I think what you mean is that you are an SPG member - Starwood's Loyalty Program. Yes, there are great privileges to be a member depending your SPG status and points earned. Please feel free to call us with your SPG number and we can help you out. Look forward to welcoming you back soon.