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Extended Stay America - Minneapolis - Airport - Eagan - South

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Traveller (29)
Room & Suite (24)
Dining (3)
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Overview
  • Excellent23%
  • Very good15%
  • Average15%
  • Poor12%
  • Terrible35%
Travellers talk about
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
Wheelchair Access
2 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (113)
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21 - 25 of 113 reviews
Reviewed 30 June 2017

Terrible, awful, never again. Desk clerk was rude and no where to be found at check in. He didn't answer the phone. Third floor stunk of cigarettes. Bedding worn and not clean. Not even a cup in the room for a drink of water. Light...More

Review collected in partnership with Extended Stay
Thank 207maryanng
Response from 00esa, General Manager at Extended Stay America - Minneapolis - Airport - Eagan - SouthResponded 1 July 2017

It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you...More

Reviewed 30 June 2017 via mobile

Let me start by saying this place was terrible with a capital T. I waited 15-20 minutes to check in because no one was there. No one answering the ringing phone and two other people waiting behind me to complain about room issues. I finally...More

Thank sgull
Response from 00esa, General Manager at Extended Stay America - Minneapolis - Airport - Eagan - SouthResponded 1 July 2017

We certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will...More

Reviewed 28 June 2017

I started by going to Hotels.com to book my hotel. I initially went to the Eagan location on Denmark. The girl at the front desk was listening on her head phones while sitting on the back counter of the front desk. She said one thing,...More

Thank Susan S
Response from 00esa, General Manager at Extended Stay America - Minneapolis - Airport - Eagan - SouthResponded 1 July 2017

Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. I have made a...More

Reviewed 28 June 2017

This is an extended stay with full kitchen, however no glasses or dishware is included. I asked for a glass and they told me for that you pay for that! The kitchen overall ok, sink was dirty. The Bed sheets appeared clean but they were...More

Thank kbh2012
Response from 00esa, General Manager at Extended Stay America - Minneapolis - Airport - Eagan - SouthResponded 29 June 2017

It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not...More

Reviewed 26 June 2017

The most filthy hotel and hotel room I have ever stayed in. Some of of the more disgusting attributes were, random pieces of stuff on the floor, hairs all over the bathroom sink and tub, and my least favorite was a crusty spot on the...More

Review collected in partnership with Extended Stay
Thank 265brad
Response from 00esa, General Manager at Extended Stay America - Minneapolis - Airport - Eagan - SouthResponded 27 June 2017

Brad, thank you for evaluating your stay. We apologize for the cleanliness issues you encountered in your room and regret the inconvenience caused. We will be following up with our housekeeping staff to make sure we are following all procedures. We hope to have the...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$ 78 - US$ 133 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$ 78 - US$ 133 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (29)
Room & Suite (24)
Dining (3)
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Room Tips
"Call ahead and explain your needs."
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"Quarter Room"
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"I don't think there is such a thing as a good room at this hotel."
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