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GrandStay Hotel & Suites Chaska

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224 Reviews from our TripAdvisor Community

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There are newer reviews for GrandStay Hotel & Suites Chaska
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Showing 224: English reviews
Garretson, South Dakota
Reviewed 27 June 2016

After spending all day at a wedding in an un-air conditioned barn, in 96° heat, my husband and I were excited to get a shower and enjoy an air-conditioned room. Unfortunately our air conditioner didn't work and our room was unbearable. Staff were not concerned when this was reported to them. We were told to turn off the unit for...

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Thank lvink22
Bartlesville, Oklahoma
Reviewed 27 June 2016 via mobile

When my wife and I pulled in and I asked for room rates, I was very pleasantly surprised at the value. They upgraded us to a suite at no additional cost, and it was nice. However, it was obvious that the suite had not been rented in a while, as there was no laundry bag, the tub did not drain...

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Thank Bartman40s
Saint Clair, Michigan
Reviewed 24 June 2016

Generally felt that the hotel was not well run and kind of shabby. Room didn't get cleaned first night, no towel the second. We were scheduled to stay for 5 days, left after 3. Shower curtain and some towel had holes. Very few breakfast options.

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Thank Retired0089
Chaska, Minnesota
Reviewed 20 June 2016

Front desk staff was excellent! Pool bathroom was not clean. We reserved a 2 room suite and really liked the 3 queen beds plus the pull out sofa. Definitely a lack of towels as we were only given 2 towels. Front desk was very friendly and helpful each time we asked for towels!

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Thank 366familytraveler
Hudson, Wisconsin
Reviewed 20 June 2016

Hotel needs a serious cleaning and sprucing up. Carpeting throughout was dirty and needed vacuuming. Breakfast table we sticky and had news paper stuck to them at 6:00 pm check in. A printed receipt was not available at check out. Staff was great and did the best they could with all the issues but to be honest will probably look...

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Thank scottpD7867JA
RAYMOND
Reviewed 20 June 2016

The hotel did not have my online reservation I made, but I had confirmation email. Management was very accommodating. Lots of little things that could be easily fixed, but seems they don't have proper maintenance staff on site? Beds were great, breakfast was good, staff was great. Could be awesome hotel with some clean up and updates.

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Thank Kelli K
Phoenix, Arizona, United States
Reviewed 18 June 2016

Over all the hotel was fine, but having use bath towels and half used shampoo in the room didn't give me confidence in the cleanliness of the room. The front desk did quickly bring fresh bath towels. Breakfast was OK.

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Thank BobPikeCTT
North dakota
Reviewed 31 May 2016

We were in town for a family visit and decided to make this hotel our resting place. Great beds, great pool area, great breakfast options... our room was clean. As of this post, some areas are under renovation so that will make it even better come our next stay.

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Thank 991pgyh
Brooklyn, New York
Reviewed 24 May 2016

The hotel is understaffed and out-of-date. The facilities seem to be falling apart with no apparent attempt at fixing the many issues that I and other guests had in the rooms. The best part of the hotel was stepping out and exploring the surrounding town of Chaska. My husband and I could not wait to check out and will likely...

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Thank 212sjordan
Elk River, Minnesota
Reviewed 24 May 2016

Check-in was not efficient we had to wait for a room and when we got to our room it was dirty sheets were not clean. There were very few towels, the room just looked as if it hadn't been vacuumed or wipe down or anything.

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Thank T7682YOpatrickh

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room

Additional Information about GrandStay Hotel & Suites Chaska

Address: 1 River Bend Place, Chaska, MN 55318-3302 (Formerly Best Western)
Region: United States > Minnesota > Chaska
Price Range: ₹ 5,780 - ₹ 7,595 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — GrandStay Hotel & Suites Chaska 2.5*
Number of rooms: 82
Reservation Options:
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Also Known As:
Best Western Chaska
Chaska Best Western
GrandStay Hotel & Suites Chaska Minnesota
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Questions & Answers

Here's what travellers have asked, with answers from GrandStay Hotel & Suites Chaska staff and other travellers.
1 question
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New York
over a year ago

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Questions? Get answers from GrandStay Hotel & Suites Chaska staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The best rooms can be found at a different hotel.”
 of 5 bubbles RobertS111, 16 Oct 2016 | Read review
“Ask before booking if the renovation is complete and what the status is.”
 of 5 bubbles 875tammyi, 16 Mar 2016 | Read review
“Go elsewhere!”
 of 5 bubbles CCorey102015, 19 Oct 2015 | Read review
“The suites are laid out great. The bedroom is in the front and the living room area is near the windows, so if you are an early riser you can sit in a bright room while the late sleeper stays in the dark.”
 of 5 bubbles car277, 16 Sep 2014 | Read review
“Interior room”
 of 5 bubbles BourdainWannabes, 21 Jul 2014 | Read review
5 of 5