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Crowne Plaza MSP Airport - Mall of America

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Crowne Plaza MSP Airport - Mall of America
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517 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza MSP Airport - Mall of America
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Showing 508: English reviews
Reviewed 25 May 2015 via mobile

First of all trip advisor says this hotel has free breakfast, it does not. Only option is resturant for breakfast with typical rediculous prices. This hotel was just ok. Looks like they kind of tried to spruce the place up but cut lots of corners. Room was good size. There was a fridge but it was not cold at all...

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Helpful?
Thank kwhalen13
Drew P, Front Office Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Making memories is important to us too. We are constantly looking for ways we can improve and give the best memories to you and your family. Thank you for your valued feedback and bringing to light the areas we can perfect. Whether it be for a weekend away with the family, or an unexpected layover, we're here to make your...

Reviewed 21 May 2015 via mobile

Stayed here one night, put up by Delta because their plane died pn the runway. I couldn't sleep a wink. I swear you could hear people clpsing doors from ten floors away. Everytime someone went to the bathroom, took a shower, openned or closed the curtains, walked ... I heard it. When I arrjved at 2am their wasn't any noise...

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Helpful?
Thank MFree12
Drew P, Front Office Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Thank you so much for your valuable feedback regarding your stay here at the Crowne Plaza Hotel & Suites in Bloomington. A quiet nights rest is what we constantly strive to provide for our guests and I'm sorry to hear we fell short of our goal. I would like to extend an apology on behalf of the staff for the...

Aberdeen, SD
Reviewed 7 May 2015

This hotel is showing some wear - scratch marks on the walls, sofabed showing wear, etc. The staff was helpful and friendly, took care of requests quickly. The Light Rail Blue Line is just across the street so was handy for going to a baseball game or to the Mall of America. We had plenty of room in our guest...

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Helpful?
Thank phrogster
Drew P, Front Office Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

First, I would like to say thank you, from everyone at the Crowne Plaza Hotel & Suites, for staying with us and leaving such a kind and helpful words. I'm so happy to hear you were able to experience our breathtaking views of the Minneapolis and St. Paul skyline and enjoy our convenient location right next to the light rail...

Moscow, ID
Reviewed 30 April 2015

The airline put me here for one night due to a missed connection. Check in was quick. Front desk staff person was nice, professional, efficient. The room was modest size but it had what I needed, including desk, chair, fridge, coffee. Overall it was comfortable, except the bedding had a blanket that had a waffle weave that was uncomfortable against...

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Helpful?
Thank roam-ID
Robert E, Front Office Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Your time is valuable, and I'm so happy to hear that your check in experience and stay here, although unplanned, was efficient and relaxing. Whether it be for business, leisure, or an unexpected lay over, we're here to make your stay a success. Thank you for taking the time out of your day to give us your feedback, and we...

Reviewed 15 April 2015

I should start this review by saying that I wound up staying at this hotel out of desperation due to a series of Minneapolis Int'l airport and Delta airlines screw-ups. I travel frequently for business and have experienced all kinds of travel related delays (weather, missed connections, bumped from flights, ...). But for some reason this recent missed connecting flight...

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Helpful?
1Thank Vernice M
Robert E, Front Office Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Thank you for taking the time to review our hotel. We are pleased to hear that you enjoyed the food and the service at our property. Your comments are very important to us as we continue to strive to meet all of our guests' needs. Again, we appreciate your feedback and we do hope that you will look to try...

Calgary Canada
Reviewed 8 April 2015

This Crowne Plaza hotel has an abundance of features to recommend it. It is a Suites hotel, and many of the rooms are layed out as suites. It is a full service hotel, with bellmen, porters, room service, restaurant, etc. The pool area features a fairly large pool. The week-end we were there, many children were enjoying this area, which...

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Helpful?
1Thank chrism623
Reviewed 7 April 2015 via mobile

I was forced to stay there because my plane got cancelled and had to call for the shuttle. When Samantha answered she was rude and short on the phone. Made me not want to stay there even if it was a free night stay. I noticed when I got there and she checked me into a room and didn't look...

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Helpful?
2Thank jennifer1groupe
Robert E, Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Thank you for sharing your experience with us. I was shocked and disappointed to hear about the service you received while at our hotel. At this hotel we strive to deliver the possible service and accommodations. Unfortunately, in this instance, we failed to me your expectations. Rest assured this was not our standard. I will be addressing your concerns with...

Reviewed 20 March 2015

This has been the best place I have ever stayed on business. The shuttle is free and very convenient. If you get the chance ask for Brenda she is so accommodating and has a great sense of humor. I would recommend stay here to anyone.

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3Thank Travelqueen214
Ogallala
Reviewed 18 March 2015 via mobile

Hotel is located a few miles from the airport and a great location for gatherings for those flying in. Front desk staff was good with lines to check in limited. I inquired about the area and was offered a map of the area and information on how to get there.

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2Thank BKV11
Robert E, Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Thank you for the outstanding review. At this hotel we strive to deliver the best possible guest experience. It is always great to hear we are delivering on it. We will be sure to share your comments with the team. We hope the next time you are in the area you will stay with us again.

Moorhead, Minnesota
Reviewed 17 March 2015 via mobile

We checked in after driving the Mississippi River road from Iowa. This Crowne was nice. Definitely a business hotel with large meeting/banquet facilities, but it can work for most people. They have a junior Olympic swimming pool which was great and a decent hot tub. The beds are pretty comfortable and the rooms have good showers. Each room had a...

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Thank ecorafterguy

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
Welcome to Minneapolis/St. Paul! Enjoy your stay at the closest Crowne Plaza Hotel & Suites to the Mall of America and MSP International Airport! The Crowne Plaza Hotel & Suites MSP Airport / Mall of America is located in the heart of Bloomington, MN and is 15 minutes from downtown Minneapolis or St. Paul the Target Center and Mpls Convention Center. Suites: We offer more than 100 beautifully decorated suites with bedroom and spacious living room. All suites are equipped with two televisions, a refrigerator and microwave, two telephones and well-lit dining and work table. Features: The hotel offers free high-speed wireless Internet in all guest rooms. A fitness room allows you to stay on that fitness plan, or relax while traveling. Everyone enjoys our Junior Olympic sized pool. Meetings: We feature over 14,000 square feet of flexible meeting space. Location: For your convenience, we are located off of I-494 and 34th Avenue at the intersection of E. American Blvd & 34th Avenue with free parking. ... more   less 

Additional Information about Crowne Plaza MSP Airport - Mall of America

Address: 3 Appletree Sq, Bloomington, MN 55425-1635
Region: United States > Minnesota > Bloomington
Price Range: ₹ 6,975 - ₹ 11,213 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza MSP Airport - Mall of America 3.5*
Number of rooms: 430
Reservation Options:
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Also Known As:
Holiday Inn Bloomington
Bloomington Holiday Inn
Crowne Plaza MSP Airport - Mall Of America Bloomington/Minneapolis, MN
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza MSP Airport - Mall of America staff and other travellers.
11 questions
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Questions? Get answers from Crowne Plaza MSP Airport - Mall of America staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bring your own cleaning supplies”
 of 5 bubbles JessiSpano, 21 Mar 2017 | Read review
“Go somewhere else”
 of 5 bubbles cbeckj24, 20 Mar 2017 | Read review
“Get your reservations in early. When we got our room all that was available was suites. Which was fine!”
 of 5 bubbles dewier2015, 23 Jan 2017 | Read review
“don't stay here”
 of 5 bubbles duluth91011, 19 Jan 2017 | Read review
“close to mall”
 of 5 bubbles samanthagS8869AI, 13 Dec 2016 | Read review
5 of 5