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Room & Suite (28)
Dining (11)

About

#10 of 19 hotels in Troy
Location
Cleanliness
Service
Value
Rich in tradition, the Somerset Inn radiates charm and understated elegance in the heart of downtown Troy, MI. One of the most unique and unforgettable hotels in the Detroit area, the Somerset specializes in transcendent service and ambiance.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Airport transportation
Business Centre with Internet Access
Parking
Wifi
Restaurant
Wine / champagne
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Centrally Located
Languages Spoken
English, Spanish
250Reviews4Q+A46Room tips
Traveller rating
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ACWCam wrote a review Sep 2022
Cambridge, United Kingdom2 contributions
I would like to recommend the Somerset Inn as a fantastic place to stay and do business. They have excellent conference capacity. The rooms were comfortable and the beds were outstanding. We have an international remote team who meets quarterly and we did training etc in Detroit. The location to shopping and dining was great. We will bring our team back again!
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Date of stay: September 2022Trip type: Travelled on business
Room Tip: Try the lake perch at Crumpets restaurant.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Pam Holland, Sales at Somerset Inn
Responded 16 Sep 2022
Thank you for this very kind review! We appreciate you and your business and look forward to your return visit. Warmest regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
mythreeJs wrote a review Apr 2022
Phoenix, Arizona11 contributions2 helpful votes
Hotel's Favourite
Stayed five nights with my 16 year old son for the USA Hockey Nationals competition. Pleasant staff, easy check in. We requested 2 doubles and a refrigerator, and the reservation was correct when we checked in and arrived in our room. Bathroom is extremely clean. Have someone clean the lime scale around the faucet handles before your black counters are ruined! Bedding is bright white and appears new and clean, mattresses were fine but pillows were either squishy or rock hard. Carpets seem clean, but under the beds were many candy wrappers. Breakfast buffet for our USA Hockey group was every morning with generously long hours. Huge steaming trays of real, not powdered, scrambled eggs, perfect bacon, large chunks of browned country potatoes, either pancakes or french toast and every imaginable bread, bagel or muffin. Cold cereal but no oatmeal for GF girl. Fruit was only apples oranges and bananas, I would have enjoyed some melon, berries or a fruit salad instead. Banquet servers were very efficient at keeping stocked and cleaning up. Nice job day after day. Check out was also a breeze. Was charged $10 for a room microwave we didn't receive, but easily corrected. Microwave for all rooms in the tower is in the executive business center, behind the single desk and computer. Odd placement, but I didn't need it this trip. Towels, soap and toiletries were readily available from housekeeping or front desk if more were needed, but room housekeeping service was still limited due to covid restrictions. Hotel fitness center includes two treadmills, one bike and two ellipticals plus some large mats and a set of dumbbells. Enough for a basic workout, and not the smallest hotel gym I have seen. Elevators in the main hotel are very efficient and keep waiting to a minimum. Bar service was friendly and prices not unreasonable. House wine was quite tasty! I did not dine here but based on the breakfast I am sure their food is competently prepared. All in all, a very pleasant stay.
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Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Pam Holland, Sales at Somerset Inn
Responded 16 Sep 2022
Thank you for your very thoughtful and thorough review. We certainly love our hockey teams and we're lucky enough to have quite a few that stay with us. Thanks again for your kind words and hopefully we'll see you again soon! Kindest regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mary W wrote a review Aug 2022
1 contribution
My husband and I stayed here for our anniversary weekend. When I first saw the bed I thought it was a little small for a queen size. My husband thought it was OK so we left the room to celebrate. That night, we realized that this is really a full size bed instead of the queen size we had reserved. In the morning I spoke with the hotel desk clerk and she snippily told me that there are several queen size beds just as there are with king size. I guess I look stupid. We went back-and-forth for a while and I decided to let it go. Later that night around 630, we got a call from someone saying a manager had them call me as I was not happy with our queen size room. I said that’s because it’s not queen size. She offered a king size but I declined as we were on our way out for 7 o’clock dinner reservations and did not want to miss them and we were checking out the next morning anyway. This was a miserable sleep we bumped into each other all night or either hung on the edge of the bed. AAA contacted them and they insisted that it was a queen size bed. They even got a call from the general manager who said he measured the bed and it was 80 inches. I had laid my husband size 12 shoes across The width of the bed and could only get four shoes on the bed, nowhere near 80 inches. I took pictures and sent them to the Better Business Bureau and filed a dispute with my credit card company. I’ve never had to file a dispute with a hotel most hotels value their customers if there’s a problem but not this place. Offering a different room would’ve been nice when I made my initial complaint earlier that morning rather than giving me excuses then calling me when there were only a few hours of stay left.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Pam Holland, Sales at Somerset Inn
Responded 20 Sep 2022
Mary, as you know your complaint was personally looked into by our General Manager who personally measured the bed in room 1203 and the bed measures exactly 60” x 80” which are the specifications for a conventional queen bed. We've been in business for a very long time and we've never heard a negative comment about the size of our queen beds. Perhaps your husbands shoes are not the best tool in which to measure. Further, with regard to Crumpets Restaurant, our General Manager was also working in the restaurant the morning that you are referencing -- our full house of guests were just leaving when you arrived, late, and our staff was in the process of clearing their tables -- so unfortunately there was a fifteen minute wait for breakfast -- as was explained to you. This is not uncommon when restaurants are busy. In your original reservation there was a request for a complimentary upgrade which we were unable to accommodate upon your arrival because we were sold out of our 48 king bedded rooms. When you let us know ( via your Facebook post) that you weren't happy with the queen bed that you had booked, I personally called the hotel, from my home, to inquire if a king bed had become available, and if so, to arrange an upgrade for you for your second night -- once I learned that one was available, I personally upgraded your room and you refused it! Based on these details, coupled with the fact that AAA also refused to assist you with getting a refund, once they heard the full story, it's clear that the real issue is that you wanted a free upgraded room and when you didn't get it, you decided to go on Social Media and leave a negative trail of misinformation. That's very disappointing. Regards, The Somerset Inn
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Davanrn wrote a review Aug 2022
South Bend, Indiana650 contributions229 helpful votes
We stayed here on business. Great location for our meeting but the hotel is a bit outdated. Lobby dated. Older style rooms. Small bathrooms. Not a lot of amenities. Staff were friendly. Nice courtyard for drinks. Easy parking as not many there.
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Date of stay: August 2022
Location
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Pam Holland, Sales at Somerset Inn
Responded 16 Sep 2022
Thank you for your thoughtful comments regarding our staff, location, courtyard, etc. We enjoyed having you stay with us. We will hope to see you again in the not too distance future. Kindest regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PhilS85622 wrote a review Aug 2021
Green Valley, Arizona484 contributions221 helpful votes
This Hotel is very nice with a wart or two. Check in was professional and positive. There was a mix up on our request for a King bed but after a bit of juggling we got a room with a King bed. Room was very quiet. Since it does not have a pool, there were no kids making noise which was nice. Now the wart....The wall thermostat is motion detecting meaning that the Air Conditioner did not work when you were away from the room, so upon your return the room was stuffy and hot...cooling down took about 15 minutes. Then you discover the A/C shuts down as you sleep as no motion is sensed. I hate these insidious motion detecting thermostats with a passion. We used a milar ballon on a ribbon to keep the motion detecting thermostat functional. Guest should not have to endure this...
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Date of stay: June 2021
Location
Cleanliness
Service
Room Tip: Get a room in the Annex, not the tower
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Jim Kerr wrote a review Feb 2020
8 contributions2 helpful votes
They can't seem to generate a e-receipt and have it to you within 24 hours of your stay...and, WORSE, they don't provide a paper one under your door. I've had to call, typically, 4 or 5 times to get one emailed to me. Online reservation system is also lacking.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from SomersetTroy, Director of Sales at Somerset Inn
Responded 13 Feb 2020
Good Morning Mr. Kerr! We know that you are a repeat customer of the Somerset Inn and a valued one at that! As you know, the incident in which you refer occurred a few months ago while the hotel was undergoing a massive system switch out and upgrade. During that time, extracting customer receipts in a timely manner was a challenge for all of our guests; one that we find regrettable and apologize for wholeheartedly. However, we have since completed the upgrade and the issue at hand is no longer relevant. In the meantime, please rest assured that we have your receipt preference in our system and we'll be sure to follow through accordingly. Our goal is to ensure a pleasant experience for you and our hope is that your future visits will be more positive. Have a most terrific day! Kindest regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Blake wrote a review Jan 2020
1 contribution1 helpful vote
For starters, as mentioned in other reviews, rooms are clean. Unfortunately they are very outdated. The bathrooms are small and outdated. No refrigerator, when I called the front desk they offered to bring me one for an extra $10 a night. I figured no big deal I’ll get ice. The ice bucket looks worn out like the inside was cleaned with a wire brush and no bag for it. I asked if I can get a new bag or bucket, they at least offered to bring me one. For $191 after taxes, just expect more. Branded hotels a mile down the road are much nicer for same price or better
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from SomersetTroy, Director of Sales at Somerset Inn
Responded 20 Jan 2020
Hello blakej321, We wish that you had enjoyed your visit with us. We apologize that we did not meet your expectation. You will be happy to know that the room in which you stayed, our Tower standard rooms, are currently under renovation and will be completed in the late winter. Please know that your business is important, so we hope that this information will help to ease any reluctance to stay with us in the future. Kindest regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Charles S wrote a review Nov 2019
London20 contributions11 helpful votes
Front desk staff are the best bit about this place. The bar feels like it was erected by a 10 year old, the WiFi is worse than than the 4G connection and patchier. The engines of inter-regional jets are quieter than the in-room conditioning units. Difficult to recommend; if it was not for the front desk staff it would have been a two.
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Date of stay: November 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Rickster_11 wrote a review Nov 2019
Birmingham, Michigan74 contributions38 helpful votes
Close to Somerset Collection. The rooms were the cleanest I have seen in a long time! Seriously! Beds were supportive and comfortable.Staff courteous and helpful. The Crumpets Restaurant within the hotel was delish. Impeccable service.
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Date of stay: October 2019
Location
Cleanliness
Service
Room Tip: Rooms facing the courtyard to the south have a pleasant view. More so than facing the side or Big...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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ShuGirl6 wrote a review Oct 2019
Perrysburg, Ohio2731 contributions179 helpful votes
Staff is nice. Charming boutique hotel walking distant to the Somerset Mall. Very nice rooms, great bedding. Well worth the price. Always clean. Lots of parking, they also offer a shuttle service if you ask for it.
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Date of stay: October 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$179 - $203 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
somerset hotel troy
LOCATION
United StatesMichiganTroy
NUMBER OF ROOMS
250
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SOMERSET INN (Troy) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Somerset Inn
Which popular attractions are close to Somerset Inn?
Nearby attractions include Somerset Collection (0.5 km) and The Detroit Shoppe (0.5 km).
What are some of the property amenities at Somerset Inn?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Somerset Inn?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Somerset Inn?
Yes, free parking is available to guests.
What are some restaurants close to Somerset Inn?
Conveniently located restaurants include The Capital Grille, Ocean Prime Detroit, and Maggiano's Little Italy.
Are there opportunities to exercise at Somerset Inn?
Yes, guests have access to a fitness centre during their stay.
Does Somerset Inn have airport transportation?
Yes, Somerset Inn offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Somerset Inn?
Yes, dry cleaning and laundry service are offered to guests.
Does Somerset Inn offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Somerset Inn?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Somerset Inn?
Many travellers enjoy visiting Cranbrook House and Gardens (5.3 km) and Troy Museum & Historic Village (3.2 km).