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Extended Stay America - Detroit - Sterling Heights

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Extended Stay America - Detroit - Sterling Heights
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142 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Detroit - Sterling Heights
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Showing 141: English reviews
Vancouver, Canada
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 15 April 2014

Room was not clean. and room amanity was very basic. Trash under the bed. There was not any hanger and I called to front desk and asked it but he did not anything. Kitchen cabinets & Drawers were dirty. I don't recommend this hotel.

Helpful?
Thank davidy725
Manager_11525, Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our sincerest apologies for the level of customer service and the cleanliness in your room. I am working with the housekeeping staff to improve our cleaning procedures to ensure your experience is not repeated. Also, I will meet with the staff to... More 

Sterling Heights, Michigan
2 reviews
Reviewed 11 April 2014

*Carpet is filthy and had large burned marks. *Trash under the bed *Trash on the pull out couch *The ONE dresser they have was dirty. All the drawers were NOT cleaned. I could NOT put clean clothes in there. *Kitchen cabinets & Drawers were dirty. No point on having a kitchen when it is filthy. You can see the black... More 

Helpful?
Thank schmbr
Manager_11525, Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

I appreciate you bringing your experience to our attention. Please accept our sincerest apologies for the level of professionalism displayed by some members of our staff and the level of cleanliness in your room. I am working with the staff to improve our cleaning procedures to ensure your experience is not repeated. Also, I will meet with the staff to... More 

Sterling Heights, Michigan
1 review
Reviewed 25 March 2014

I would recommend that the hotel owner do renovations to this hotel before giving a 2 star rating. The star rating should be more like a 1/2 star or 1 star. My husband and I stayed here for a weekend and the first room we were given had no headboard for the bed, and the towels and linen were dirty.... More 

Helpful?
Thank 148Sally
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

Sally – The feedback provided in your review is much appreciated. I am glad to hear that you enjoyed our staff during your visit. Still, I apologize that the cleanliness and condition of your room did not meet your expectations. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is... More 

Detroit, Michigan
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 March 2014

Being at away on business all day...it makes sense to get a hotel close to to business but still reasonable in price. For the price I rate this hotel 5 stars... No complaints here...the staff make it a friendly/convenient place to stay.

Helpful?
1 Thank sprogk
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

Thank you so much for sharing your experience with us. It’s great to hear that we were able to provide you with a friendly, convenient stay. I will be sure to share your comments with our staff. Thank you again for your kind remarks. We would love to provide you with another comfortable stay in the future. More 

Tucson, AZ
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 February 2014

I stayed here recently while apartment hunting in the area. The staff was very friendly and helpful. The room was a decent size, and comfortable. There was a little bit of rust and a few marks on the walls, but I don't think of that as a big deal. I slept well, and overall enjoyed my stay. Should the need... More 

Helpful?
Thank MissMichigan88
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

Thank you so much for sharing your experience with us. Please accept our apologies that the television stations we offer did not meet your expectations. Still, we are excited to know that we were able to provide you with friendly service and a spacious, comfortable room. The staff and I would like to thank you again for posting your review.... More 

Wapakoneta, Ohio
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 February 2014

My Husband and I stayed here for 1 week and it was so nice!! I knew the minute we pulled up that it was going to be a nice place. The Staff here take pride in the property. The staff are so friendly and helpful, not to mention how friendly the "Extended Stay Folks" are too ;) Our room was... More 

Helpful?
Thank Robin B
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

Robin – Thank you for writing a review of our hotel. It is great to hear that you found our staff to be helpful and friendly during your stay with us. As well, I am happy that you enjoyed your clean room and your fully equipped kitchen. It would be our pleasure for you to repeat your experience with us... More 

Fort Wayne, Indiana
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 December 2013

The staff on duty was not properly trained to handle emergencies, stepping outside to have a cigarette you have to avoid the MANY piles of dog feces outside the entryways. Although free with options to pay for better services, the WIFI is slow.

Helpful?
2 Thank CKelley110
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

The feedback provided in your review is much appreciated. I sincerely apologize that we did not meet your expectations. To prevent this from happening again, my team is reviewing emergency procedures as well as sweeping the grounds more often to ensure the outside of our hotel is clean and welcoming. I am grateful for the feedback you provided so we... More 

Warren, Michigan
1 review
Reviewed 26 December 2013

Toni was a breath of fresh air every morning. Entire staff was great! Location was great, shopping center center right across the street. This was my second visit and I definitly will be back. Tom the maitance is a great guy.

Helpful?
Thank Mike H
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

Mike - Thank you so much for sharing your experience with us. I'm so pleased to hear that you had a great experience with Toni, Tom, and the rest of our staff. Furthermore, I am pleased to know that you found our location and amenities to be convenient for your needs. Once more, thank you for posting your review. We... More 

Plover, Wisconsin
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 December 2013

The Extended Stay America in Sterling Heights (near Detroit) is a quite acceptable place to stay considering the price per evening. The rooms are clean and tidy, but if you want to wash the dishes they provide, I suggest you bring your own dish detergent as the substance provided isn't great.

Helpful?
Thank dbergtkd
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

I want to thank you for taking the time to post a review of your stay. I am so happy to know that you found our hotel to be so comfortable and your room to be clean. I am sorry that we do not provide detergent, but thank you for making the suggestion. We will look into providing this amenity... More 

London, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 October 2013

We always have a great stay. The location is great, not over priced and the front desk staff is very helpful and accommodating. This time our front desk staff was Toni, Mark and training was Aaron. Our trips are usually for a shopping weekend therefore having the full size fridge and kitchenette is perfect. We have one fur baby that... More 

Helpful?
Thank Lisa H
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

Lisa- I appreciate you taking the time to write such a kind review. I am proud of our team for making you feel you have a "Home away from home" when you travel down for your shopping trips. Your "Fur Baby" is always welcome! Thank you again for your kind words. The staff and I look forward to providing you... More 

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Near Extended Stay America - Detroit - Sterling Heights

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry

Additional Information about Extended Stay America - Detroit - Sterling Heights

Address: 33400 Van Dyke Rd., Sterling Heights, MI 48312
Region: United States > Michigan > Sterling Heights
Price Range: ₹ 4,719 - ₹ 6,429 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Detroit - Sterling Heights 2.5*
Number of rooms: 116
Reservation Options:
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Also Known As:
Extended Stay Sterling Heights
Sterling Heights Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Detroit - Sterling Heights staff and other travellers.
2 questions
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Prescott, Arizona
over a year ago

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Questions? Get answers from Extended Stay America - Detroit - Sterling Heights staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“good place to stay”
 of 5 bubbles tomE1050ZI, 13 Aug 2016 | Read review
“nook a room higher up”
 of 5 bubbles maryd858, 13 May 2016 | Read review
“2 rooms out of 2..... they all were excellent and seem the same”
 of 5 bubbles BARTNANCY, 30 Aug 2015 | Read review
“A stayed in a number of room, and they all are very good”
 of 5 bubbles marklY2365QK, 19 Jul 2015 | Read review
“Bring your own ice!”
 of 5 bubbles tomlP3450CL, 2 Oct 2014 | Read review
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