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Holiday Inn Express & Suites Southgate - Detroit Area

13333 Heritage Center Dr., Southgate, MI 48195
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30 Dec31 Dec
1 room, 2 adults, 0 children
Standard Room
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Property amenities
Free High Speed Internet (WiFi)
Indoor pool
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Airport Transportation
Breakfast Available
Room features
Air Conditioning
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I stayed here from early August-2018 to late October-2018 with the exception of 5 days. I have been in every room on the 4th floor but 403. The staff is amazing. Anytime I had any sort of issues from bad wifi to no quarters for laundry this staff took care of it immediately.
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Stayed here for weekend youth hockey tournament. Check in was quick. Plenty of parking. The HI express is a little hidden behind the Holiday Inn. Breakfast was good. Several food options within a few minutes. Room lacked cleanliness. Pizza toppings on floor under desk and plenty
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Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites Southgate - Detroit Area
Responded 3 weeks ago
Hello bwwilliams65, Thank you for your overnight stay and for taking the time to leave us feedback. I hope the tournament went well! I want all areas of your stays with us to be pleasant, and I am sorry to learn that the level of cleanliness of the room received fell short. I shared your observations with the housekeeping team to ensure that the rooms are thoroughly cleaned and ready before assigning for guest use. I am confident that the steps taken will further improve your next stays with us. I am glad that your breakfast experience was good. We're looking forward to welcoming you back! Best regards, Clayton G. Case Manager IHGService
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Our flight arrived late and my original hotel was over booked. We needed someplace close to our original location. We stayed in a two queen bedroom. We only stayed one night and the air conditioner/heater was making such a loud noise at night. It woke me up several times.
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Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites Southgate - Detroit Area
Responded 12 Nov 2018
Hi hockeyharts, Thank you for your review and for staying with us. While we are delighted to hear you found the beds comfortable, our hotel and your room clean, we are disappointed to learn you did not fully enjoy your experience due to the noise from the air conditioning/heating unit. This certainly is not what we want for our guests. Your satisfaction is important to us and your comments will be used to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can provide you with a superior experience. Sincerely, Connie D Case Manager IHGService
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We stayed here two nights while we toured the Henry Ford complex. Very easy to find. The hotel is very clean and comfortable. The staff were excellent. The shuttle service was appreciated. The room was very clean, comfortable and accommodating. The value was good considering the
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My mother, sister, daughter-in-law and I traveled to Michigan for my uncle's funeral. The hotel appeared clean upon arrival. Check-in was smooth. The room wasn't really bad, but it wasn't top-quality as I expected. We stayed here three nights. The cleaning ladies blocked the hall
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Photo provided by managementHoliday Inn Express & Suites Southgate - Detroit Area
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Photo provided by managementHoliday Inn Express & Suites Southgate - Detroit Area
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Photo provided by managementHoliday Inn Express & Suites Southgate - Detroit Area
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Photo provided by managementHoliday Inn Express & Suites Southgate - Detroit Area
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"If you don't like to eat out and I don't. Bring some grub to grill. Hotel doesn't have any utensils but the patio is awesome."
"Fridges in bedroom, gym is bare minimum cardio and some free weights, breakfast better than expected"
"Rooms on the front side of the hotel face I-75 (minor road noise)"
US$ 91 - US$ 142 (Based on Average Rates for a Standard Room)
United StatesMichiganSouthgate
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