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The Westin Southfield Detroit

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The Westin Southfield Detroit
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624 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Southfield Detroit
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Showing 611: English reviews
Monterrey, Mexico
Reviewed 22 December 2016

Is a good option to stay, in my last visit the person from the front desk was not as friendly as my past experiences in this hotel. They have announced recent refurbishment to the rooms, many floors are already finished. Even tough has been updated, you don't feel the upgraded too much. But definitely is a good option, is clean...

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Helpful?
Thank Edgar N
westinsouthfield2016, Guest Relations Manager at The Westin Southfield Detroit, responded to this review

Thank you for your response! We are delighted to hear your stays with us continue to satisfy you and that you were able to experience our convenient Executive Meeting Center. Please know we would love to welcome you back to the Westin Southfield Detroit to not only meet your expectations, but to exceed them. Be well!

Spring, Texas
Reviewed 21 December 2016

We stayed at this hotel on a business trip. This is a 1st class hotel with great rooms, comfortable beds and a great restaurant with a excellent buffet. The location is easy to find and to get to. I would stay here again.

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Thank Jose311
westinsouthfield2016, Guest Relations Manager at The Westin Southfield Detroit, responded to this review

Thank you for your response! We are so delighted to hear every aspect of our hotel made your stay with us an enjoyable one. Please know we would love to welcome you back to the Westin Southfield Detroit in the future!

Cincinnati, Ohio
Reviewed 20 December 2016

I travel to the Southfield area frequently to visit family and this is the best place to stay. Often there are great deals and packages to be found on this property, which is what I look for. The newly renovated rooms are attractive, large and clean. The space is well designed and decorated. The new shower heads are something you...

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Helpful?
Thank RuMi6280
westinsouthfield2016, Guest Relations Manager at The Westin Southfield Detroit, responded to this review

Thank you for your response! We are so delighted to hear that you were able to enjoy one of our newly renovated guest rooms and eat well in our Tango’s restaurant. You are correct, the Westin Heavenly beds are to die for! Please know it would be our pleasure to continue to welcome you back to the Westin Southfield Detroit.

Reviewed 16 December 2016

When we first checked in, we were pleased with the room and the amenities. Clean, beautiful bathroom, comfy bed. But there were several issues that made it a less than good stay. First, we attempted to sign up for Internet access. I knew we would have to pay for that, but when I tried to sign up, I kept getting...

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Helpful?
Thank John H
westinsouthfield2016, Guest Relations Manager at The Westin Southfield Detroit, responded to this review

Thank you for your response. We appreciate all guest feedback, whether it be positive or negative. We would like to extend our sincerest form of apology that your stay with us was not up to typical Westin standard. We sympathize immensely with the frustration that must have been caused by the few incidences that occurred. Please know, if you are...

Chicago, Illinois
Reviewed 7 December 2016

This is a review I submitted to SPG directly after my last stay. This was a nightmare. _____ I checked in and was given room 937. I tried using the bathtub and the stopper would not stop water from flowing out. I called the front desk and a maintenance person was sent up and he immediately fixed this. After running...

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Helpful?
Thank HaroldM1991
westinsouthfield2016, Guest Relations Manager at The Westin Southfield Detroit, responded to this review

Thank you for your response. We appreciate all guest feedback, whether it be positive or negative. We would like to extend our sincerest form of apology that your stay with us was not up to typical Westin standard. We sympathize immensely with the frustration that must have been caused by lukewarm water in your shower and having to switch rooms...

Whitefish Bay, Wisconsin
Reviewed 28 November 2016

We spent 5 days at the Westin the week of Thanksgiving for a family visit. (' Didn't want to sleep on 40-year old mattresses at the in-laws.) We used points for a suite. Originally we were on the end and had no hot water. When we called the front desk, they immediately moved us to a comparable room, which solved...

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1Thank Phil R
westinsouthfield2016, Guest Relations Manager at The Westin Southfield Detroit, responded to this review

Thank you for your response! We are delighted to hear your holiday weekend with us was enjoyable. Please know it would be our pleasure to welcome you back to the Westin Southfield Detroit in the future.

Reviewed 23 November 2016 via mobile

The Westin Southfield was worth every five star that I gave it. We enjoyed ourselves immensely. The front desk clerk was very friendly, and upgraded our room to a suite. The friendly staff and newly remodeled rooms made our stay worthwhile. The "Heavenly Bed" exceeded the expectations of its name! We will be visiting again soon. Loved it !!

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1Thank noire2
westinsouthfield2016, Guest Relations Manager at The Westin Southfield Detroit, responded to this review

Thank you for your response! We are so delighted to hear that our friendly staff was able to make your stay with us memorable and enjoyable. Please know it would be an absolute pleasure to welcome you back to the Westin Southfield Detroit in the future.

Brighton, Michigan
Reviewed 22 November 2016

My wife and I prepaid for a specific room, when we arrived our room was not only not ready, but it was not available. The staff (Tanya and Jon) took care of us and really made a bad situation so much better. Because we got moved our room didn't have a fridge, and we asked for one and they got...

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Helpful?
Thank Chris J
Management response:

Thank you for your response! We are delighted to hear our friendly staff was able to make your stay with us memorable. We will be sure to pass on all of your kind words! Please know it would be our pleasure to welcome you back to the Westin Southfield Detroit to exceed your expectations.

Reviewed 20 November 2016 via mobile

The lobby itself is beautiful and large, with lots of private corners for business meetings and working spaces. It gets huge amounts of natural light and is decorated with interior water features and more.

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Helpful?
Thank Darren S
Management response:

Thank you for your response! We are delighted to hear you have enjoyed staying with us. Please know it would be our pleasure to welcome you back to the Westin Southfield Detroit to experience our newly renovated guestrooms, and all we have to offer.

Detroit, Michigan
Reviewed 16 November 2016 via mobile

Got the room for a great price seeing it was a 4star hotel. Very convenient to all major highways. In a safe business like area. King bedroom is very spacious . Hotel staff very polite and accomdating as we needed a early check-in, that request was handled upon request. The renovations most ppl have written about seemed to be just...

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Helpful?
Thank Steven C
Management response:

Thank you for your response! We are so delighted to hear your stay with us went well. Our guest’s happiness and safety are two of our highest priorities and we are ecstatic to hear we met our mark. Please know it would be our pleasure to welcome you back to the Westin Southfield Detroit in the future.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Near the quiet suburbs and only being 20 minutes from downtown, The Westin Southfield Detroit is near many Fortune 500 headquarters and with access to the Southfield Town Center's 5 corporate towers. ... more   less 

Additional Information about The Westin Southfield Detroit

Address: 1500 Town Center, Southfield, MI 48075
Region: United States > Michigan > Southfield
Price Range: ₹ 7,386 - ₹ 17,255 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Southfield Detroit 4*
Number of rooms: 388
Reservation Options:
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Also Known As:
The Westin Southfield Detroit Hotel Southfield
Westin Southfield Detroit
Southfield Westin
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Southfield Detroit staff and other travellers.
6 questions
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Questions? Get answers from The Westin Southfield Detroit staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room that is higher up and not near the elevator”
 of 5 bubbles cbmae1965, 26 Feb 2017 | Read review
“Ask for a room facing away from the Freeway”
 of 5 bubbles Yellowbird1, 18 Feb 2017 | Read review
“Stay high for a better view”
 of 5 bubbles CAFL1, 11 Feb 2017 | Read review
“We asked for a room by the pool-granted. We always try to stay away from stairs, elevators, ice machines and "teams" or parties.”
 of 5 bubbles TomDearborn, 30 Jan 2017 | Read review
“The "Pure" rooms are fantastic if you have allergies or breathing issues!”
 of 5 bubbles snbeantown, 24 Jan 2017 | Read review
5 of 5