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Detroit Marriott Southfield

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Rooms
30 Dec31 Dec
|
1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Property amenities
Pool
Free Parking
Restaurant
Business Centre with Internet Access
Fitness Centre with Gym / Workout Room
Room Service
Wheelchair Access
Bar/Lounge
Paid Wifi
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Heated pool
Indoor pool
Free High Speed Internet (WiFi)
Paid Internet
Concierge
Self-Serve Laundry
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
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HOTEL STYLE
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Safe
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Location
Full view
Contact
27033 Northwestern Hwy, Southfield, MI 48033-6235
Getting there
Wayne County Airport31 km
Windsor Airport35 km
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Reviews & more
358Reviews
97Photos
1Q+A
65Room tips
Traveller rating
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I always get excited to stay at Marriott properties when I am on business. I have stayed at Marriotts so much that I have become an elite member. The property itself is beautiful however the rooms seem cold with the updated flooring. Upon checking in to this hotel, I waited about
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There were a lot of kids in the hotel on thanksgiving for a hockey tournament. The lobby was loud; the man at the front desk saw the worry on our faces and got us a room on the top floor. It was quiet and we got the rest we needed before the drive home.
Only drawbacks were that
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I spent one night here last week. I had reserved a "1 King Bed, Corner, Room", but when I arrived at the hotel, was told that all of the corner rooms have two double beds. What?

The woman who checked us in didn't provide me with any information, thank me for being a platinum e
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+1
As I enjoy trying new Marriott brand hotels, I had higher expectations, but this one disappointed me. The woman who checked me in could have used a bit more diplomacy when she said that I didn’t qualify for the rate I originally thought I had. Coming from someone who has worked w
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Response from Andrew F, Director of Operations at Detroit Marriott Southfield
Responded 23 Oct 2018
Dear Rynsgr8, Thank you for taking the time to share with us your feedback regarding your stay with us here at the Marriott Southfield. We greatly value the feedback of our guests such as yourself, as this helps us evolve and grow, and to learn from our mistakes. We pride ourselves in excellent guest service, recognizing the burden of expectation inherent in the Marriott name and strive to meet, and indeed exceed those expectations Your valued feedback highlighted a number of areas for improvement that have since shared with our Executive Committee, who join me in offering their apologies for the shortcomings and service interruptions you encountered. All in all, it is obvious that we have not scored a very "high grade" with you in regard to this situation, and we know that your confidence in our ability to serve you has been shaken. Please forgive us for offering less customer service than you deserve and allow us another opportunity to provide more than you expect. We look forward to another opportunity to regain your confidence in us. Sincerely,
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My husband stayed here and I had some packages sent to him. One was not given to him. He had to check out so and fly back so I rang the front desk (I think the woman's name was Tiffany) and they said they will hold the package at front desk for his colleague to collect who was
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Response from AndrewF4094, Manager at Detroit Marriott Southfield
Responded 16 Oct 2018
Dear TracyS1955, Frist and foremost, we want to thank you for choosing the Detroit Marriott Southfield. We sincerely apologize for the service interruptions you and your husband experienced. We have brought these concerns to the attention of our leadership team, who will be addressing with their respective teams. We look forward to another opportunity to regain your confidence in us. Best regards, A. Franks
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shower
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Does the gym has free weights to do bench press etc?
Our fitness center is equipped with a flat bench and dumbells
0 votes
"Ask for a room facing away from the interstate to avoid traffic noise"
"If you are a Marriott Rewards member, ask for the 6th floor and concierge lounge access."
"stay away from the first floor. I didn't have a choice the second time I stayed."
"Try and get a room away from the elevator"
"The ice machine was very noisy, so get a room away from that and the elevator (they were next to each other)"
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PRICE RANGE
US$ 102 - US$ 223 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
detroit marriott southfield hotel southfieldmarriott southfieldsouthfield marriott
LOCATION
United StatesMichiganSouthfield
NUMBER OF ROOMS
225
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