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We found the room, including the bathroom, to be clean. The curtains were not good, we had street lights outside our window. But we were able to pin the curtains closed to keep our room dark. The pool area was nice and bright with lots...More
I stayed here for a total of 3 days. On the first night, the original room I was assigned too smelled like mildew. I did speak with the gentleman at the front desk about it and he was kind enough to assign me another room...More
1 Thank goldencld
Response from Izac S, General Manager at Holiday Inn Express Suites SouthfieldResponded 9 August 2016
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Thank you for bringing this to our attention, with your help...More
By far the worst hotel I've stayed at in a long time. Came here on a business trip and had trouble from the start. The room smelled like dirty mop water, the air conditioning unit was broken, someone came in my room (twice), and when...More
2 Thank Aaron T
Response from IHGService, Guest Relations Manager at Holiday Inn Express Suites SouthfieldResponded 3 August 2016
Dear Aaron T,
Thank you for bringing your concern to our attention. I’m very sorry to hear about the condition of the room you received and the service issues you encountered on your recent stay. We would like to follow up with you. We have...More
Got a good rate and it is very close to the college. Staff was friendly and did what was expected. Hotel needs some renovations in rooms but overall it was clean. Breakfast items were the typically stuff.
Let me just start by saying that I stayed at this hotel twice before this last experience in April 2016. I was shocked by the change. It is clear that the hotel has changed ownership since my last visit (approx 6 years ago). The front...More
1 Thank adjacks
Response from IHGService, Guest Relations Manager at Holiday Inn Express Suites SouthfieldResponded 2 July 2016
Thank you very much for your recent stay with us. We are deeply sorry we fell below your expectations. Our hotel is very proud of its level of service and quality of its product and for this reason your comments are very troubling...More