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Extended Stay America - Detroit - Southfield - Northwestern Hwy.

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Traveller (3)
Room & Suite (7)
Dining (2)
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Overview
  • Excellent25%
  • Very good19%
  • Average16%
  • Poor11%
  • Terrible29%
Travellers talk about
“hassle free”(2 reviews)
“felt like home”(2 reviews)
“kitchen area”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Suites
Kitchenette
Pets Allowed
2 Star Hotel
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Additional information
Offers from Extended Stay America - Detroit - Southfield - Northwestern Hwy.
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (109)
There are newer reviews for Extended Stay America - Detroit - Southfield - Northwestern Hwy.
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All reviewshassle freefelt like homekitchen arearecommend this hotelbed was comfortablefirst floortrashpanskitchenettesleeping
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41 - 45 of 109 reviews
Reviewed 2 August 2015 via mobile

This is, hands down, my worst cheap hotel experience. I stayed for one night, and had two different rooms, both were disgusting. Room 1 strongly smelled like cleaning agents when I first checked in, yet the room was discusting. There were black hairs on the...More

3  Thank Jack E
Reviewed 27 May 2015

It is time for renovations. The floor was peeling, the carpet is buckled and the fixtures are outdated. The hallways are dark and unappealing; however, the staff was very accommodating. Also, did not know I should have asked for kitchen supplies in advance.

3  Thank Shaylou120
Reviewed 9 May 2015

I have booked one room in Extended Stay America- Detroit - Southfield Northwestern Hwy. The room is very dirty, the AC is not working and there is a bad smell in the room. There are stain on bed sheet. The pillow sheets is very dirty...More

4  Thank Hayder T
Reviewed 28 March 2015

This hotel caters to a lot of regs who don't have a place to stay or are staying extended stays for whatever reason. So like when I stayed there a Detroit Probation Officer came to check out the Probationer and his living arrangements but there...More

3  Thank Sjovani L
Response from Manager_11525, General Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy.Responded 14 April 2015

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you found your room to be comfortable and budget friendly. Our team is committed to providing the absolute best customer service, so we are very thankful...More

Reviewed 17 November 2014

Well I went for price and that's all I got. They advertise a breakfast but they had stale breakfast bars, coffee and oranges. The room was just ok, just some holes in the rug and dated furniture. Full kitchen but nothing else, apparently you can...More

5  Thank Jeni D
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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Business Centre with Internet Access
Laundry Service
Room amenities
Microwave
Details
Price range
US$ 72 - US$ 98 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$ 72 - US$ 98 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (3)
Room & Suite (7)
Dining (2)
Questions & Answers
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palrobyn
I have never considered towels at a hotel an accommodation; I thought of it being a requirement. However, upon our arrival we checked and noticed there was no linen provided for the sofa bed. I immediately called the front desk to ask for linen. The room phone was horrible, you could barely hear the receptionist. However, about 10 minutes later I get a call on the room phone telling me the linen is ready for me to pick up at the front desk. I was flabbergasted, you want me to come down to get the linen? Nevertheless, I checked in with 4 guest. So I noticed it was only one facial towel in the room. I asked the front desk since I’m at the front desk to pick up my linen can I have some more towels. It was only one face towel. They explained to me that I must turn in the dirty towel to get one new towel. How is that possible and it is 4 of us in the room. I have never experienced this level of service and it is utterly ridiculous the level of comfort you offer your guest . Not to mention the folded paper that was put up under the refrigerator to make it leveled. This hotel should be labeled as a motel based upon the services provided. I’m disgusted!!!!
4 February 2018|
Answer
Response from Charlene L | Reviewed this property |
I didn't have that issue. I did ask for more towels and was given them without turning them in...I agree this should be a motel. The service here sucks.
0
Votes
Room Tips
"Bring your own utensils or buy them from Walmart or Meijer."
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"Lower floor was perfect"
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"Maybe away from desk, and outside door"
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"The better rooms are on the opposite side of the freeway. Rooms on the back of the hotel don't encounter..."
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