It’s a shame that ownership does not understand that when they inconvenience customers to the point that they have with their renovation here, to charge two dollars per bottle of water upon check in for aspire elite customers is unacceptable. After circling the property twice, I parked in the back and had to ask construction workers where check-in was, as their signage was indistinguishable. In the IHG app it says that their pool is now open, it is - with a giant plywood board over what used to be the Jacuzzi. The gym was clean and well equipped, that is why I gave them two stars. My room was not so clean or well-equipped, hairs in the bathroom, fingerprints on surfaces, windows not clean. No table in front of the sofa, One singular Keurig coffee capsule in the room. Don’t expect to see me again.…
We walked into our room to find that the entry light was not working and a washcloth on the floor. The couch was so sunken in at the back that it was unusable. The bathroom looked like it was not cleaned completely. The bath mat was balled up on the side of the tub. The toilet seat was up. There was no extra toilet paper. We were given only two towels. The little lotions and soaps were lacking. I went down to see about another room, but there were no other similar rooms. We were in a two queen suite, as we were traveling with our adult daughter. I told them about the light and they said maintenance would come up. They never did. I called about the towels, but they were all in the wash. I called three times before we got towels. When I called for more toilet paper, it was brought up right away.…
First I:AM returning to Tripadviso it has been early 02/2020 since I review any place. so I check in here with my family for our 30th years of marriage together.It came as no surprise to wife for the last 15 yrs hotels motels the last yrs its been A holiday inn someplace .Wife woke me 3 am to tell me out 5 this is number 2 lets come back in winter .When the New Owners are here after the (transgression) their planing on 76% remolding The new shower curtains there call 1 3\4 its all together 3\4 is for the water splash inside tub. the one for out side after showering 95% water in tub.people were great from desk check in house keeping ect.it si close to everything mall highway 2 an 3 roads of highway restaurants a lot of choices theaters ect,ect.New Owners just Days away from the official take over.. I Told Wife the mattress some of them must go the parking lot need atouch up lines repainted some things an with the New covet-19 work to be add to there list right now it is worth a few visits a year I'LL be checking in around NOVEMBER AN JANUARY 2021 As most you know I Always re-visit 2 times very one I review Gregory Marshall…
We stayed here over the weekend as a family in a 2 queen bed suite. I would say this is a party hotel based on the shape the rooms were in. Our sofa literally should have been thrown out - just looking at it you could see the cushions were totally slanted backwards, to the point my parents could barely get out of it. The lampshade had holes and kept falling off because the mechanism at the top was broken. There was a chunk missing from the corner of the table, and the dresser had seen better days. When we checked in someone was asking for towels, and they said they didn't have any more clean. Eggs were burnt at breakfast (like they just looked BAD), and the water in the "hot water" canister was room temperature. When I asked the breakfast attendant if she could assist, she simply came back and told me it 'was full'. I know it's full, but it's cold and that doesn't make hot tea well sadly. I would have shared this information when checking out if the woman working had asked how my stay was (you know, how they do at basically EVERY OTHER HOTEL), she didn't ask. So obviously didn't seem to care. I also tried submitting feedback through Holiday Inn's website first, but that was not a user friendly experience either. Also worth nothing our room was not an isolated incident, my sister stayed in a standard two queen room and said there furniture was all quite beat up as well. And she and another family said they were up until 2 am because of children running the halls.…
Moldy room, hallway at 1030pm smelled like straight up mold, had a huge team staying the night there took up the entire lobby seating with their pizza and snacks, whipping balls in the pool hit our one year old in the head, no where to sit in the morning for breakfast because the team was already in there taking the whole place up. Stay here only if you have a team, you will be catered. If your staying with family choose somewhere else. First room they gave us smelled like they were covering up smoke and the window unit was filled with mold (room 301) second room still had mold all in the bathroom. Need an exhaust fan in there. We just buried our son on Thursday and wanted a little getaway but this was far from enjoyable.
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