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Extended Stay America - Detroit - Roseville

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Extended Stay America - Detroit - Roseville
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68 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Detroit - Roseville
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Showing 68: English reviews
Saint Clair Shores, Michigan
Reviewed 3 December 2014

Just wanted to spend one night. I was given a double bed with a kitchenette. Kitchenette was dated without any supplies. Otherwise sleep accommodations were average. Heater did not work properly in room.

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Helpful?
Thank kvanbec
San Diego, California
Reviewed 5 October 2014

I am a college student from San Diego, California and I am currently staying at the Extended Stay America Hotel in Roseville, Michigan while attending a Graduate Program at Wayne State University in Detroit. From the moment I arrived at this hotel I have had nothing but a great experience. The hotel is very clean and quiet. Very reasonable rates....

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Helpful?
Thank GLSTEARLEYII
Manager_11525, General Manager at Extended Stay America - Detroit - Roseville, responded to this review

Thank you so much for posting a review of our property. I'm glad to hear that Toni, Rob, Nicole and Michelle have made your stay perfect. We are proud to have provided you a clean and quiet room at a convenient location. The staff and I would like to thank you again for posting your review. We look forward to...

Reviewed 29 August 2014

My power has been out the last couple of days and I rented a room here for the night. It was TERRIBLE. When I arrived I was told the elevator was not working..STRIKE 1. I was given a room on the 2nd floor so that meant I had to walk up 2 flights of stairs with my bags and my...

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Helpful?
1Thank drdr524
Manager_11525, General Manager at Extended Stay America - Detroit - Roseville, responded to this review

Thank you for taking the time to tell us about your experience. We are very sorry to hear that elevator was not functioning during your stay and that you experienced a smoke odor. We will work with our housekeeping staff to make sure our rooms are thoroughly cleaned and smell fresh prior to our guest's arrival. We will also have...

Murfreesboro, Tennessee
Reviewed 17 August 2014

Rooms smell bad, carpet is filthy, comforter was not clean, carpet mites, fleas. Working girls in facilities. Only thing positive, staff was nice.Manager seemed not to care about concerns. They were rated 21/2 stars, it is more a 1. Worse place I have ever stayed.

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Helpful?
Thank hsauce
Manager_11525, Owner at Extended Stay America - Detroit - Roseville, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described regarding the condition and cleanliness issues of your room is unacceptable. We are very sorry for your experience. In response to your feedback, I will be working with my housekeeping staff to review cleanliness standards and procedures to ensure that your experience is not repeated....

Fort Worth, Texas
Reviewed 21 July 2014

I had to be in this area for a son who was hospitalized for over a month. The staff was outstanding. They took care of every need. Room was clean, plenty of utensils etc. Had a two burner stove, full size fridge and microwave and coffee pot.. Was a very quiet environment. Hallways needed painting, but were clean. Very clean...

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Helpful?
Thank Alan L
Manager_11525, General Manager at Extended Stay America - Detroit - Roseville, responded to this review

Alan - Thank you so much for posting a review of our hotel. We are glad to read that our staff provided you with quality service and that you enjoyed your clean, comfortable room. Thank you again for your review. We hope to see you again soon.

Clinton Township, Michigan
Reviewed 14 July 2014

Stayed here for about a month and the hotel is very clean and has a half size kitchen that makes you feel at home, the beds are very comfortable and rates are very resonible and I would have to say there customer service is excellent and they go far beyond to helping the customer, for example nicole the front desk...

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Helpful?
Thank phil c
Manager_11525, General Manager at Extended Stay America - Detroit - Roseville, responded to this review

Phil - We want to thank you for taking the time to post a review of your stay. We strive to provide our guests with a "home away from home" experience, so we are very happy to hear that you felt at home during your stay. We are so glad that you enjoyed your clean, comfortable room and your fully...

Reviewed 3 July 2014

Upon entering the room used soap was in the shower, hair in the shower, hair in the bed, and a huge urine stain on the mattress under the sheets. Wouldn't recommend staying here. The hallway was also a sign of how filthy this hotel was.

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Helpful?
Thank Shaybeezy
Manager_11525, General Manager at Extended Stay America - Detroit - Roseville, responded to this review

The feedback provided in your review is much appreciated. The cleanliness issues in your room are unacceptable, and I sincerely apologize for your experience. I met with the staff, and we will be retraining on our cleanliness standards to ensure that issues like these are not repeated. The staff and I appreciate your comments, as it will only help us...

Columbus, Ohio
Reviewed 3 July 2014

room smelled like something was burning, 1st floor windows left wide open. room was filthy, dirty toe nails on floor, stove gross with food and grease, dead bugs in room, nothing was cleaned. complained but no one came to clean room. developed itchy red rash 1st night. bed and towels stained and had black hairs in them. would have left...

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Helpful?
Thank Barb S
Manager_11525, General Manager at Extended Stay America - Detroit - Roseville, responded to this review

The feedback provided in your review is much appreciated. The condition of the room you described is unacceptable, and I sincerely apologize for your experience. I met with the staff, and I will be retraining them on our standards to ensure that these issues are not repeated. The staff and I appreciate your comments, as it will only help us...

Covington, Louisiana
Reviewed 16 June 2014

One month stay for work. Hotel clean, room spacious and comfortable. Teanta at the front desk was exceptionally helpful in assisting with the room of my choice, great monthly rate and information regarding local UPS service which I required for work.

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Thank Paul B
Manager_11525, General Manager at Extended Stay America - Detroit - Roseville, responded to this review

Paul - I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding our clean, spacious, and comfortable rooms. I am so pleased to hear that Teanta provided exceptional services. Thank you again for your review. We look forward to seeing you in the future, should your travels bring...

Reviewed 11 June 2014

The room had a full size refrigerator and two burners which was great since we stayed here for 60 days. We had an issue with the 1-800 number but Teanta and Mark at the front desk were awesome helping resolve things. The customer service was great and overall we enjoyed our stay.

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Helpful?
Thank Jeffvlowe
Manager_11525, General Manager at Extended Stay America - Detroit - Roseville, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with the full size refrigerator and two burners and most of all our great customer service. It is great to hear that Teanta and Mark were able to solve the issue you had with the 1-800 number. Thank...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
Official Description (provided by the hotel)
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 

Additional Information about Extended Stay America - Detroit - Roseville

Address: 20200 Thirteen Mile Road, Roseville, MI 48066
Region: United States > Michigan > Roseville
Price Range: ₹ 4,771 - ₹ 6,797 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Detroit - Roseville 2.5*
Number of rooms: 110
Reservation Options:
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Also Known As:
Extended Stay Roseville
Roseville Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Detroit - Roseville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“you're not staying on the Vegas Strip here.......look out the window and you see Roseville at it's very best.”
 of 5 bubbles jymc2013, 14 Feb 2017 | Read review
“I might avoid the first floor. Second was fine.”
 of 5 bubbles Philm54, 24 Sep 2016 | Read review
“Ask for an updated room, I guess.”
 of 5 bubbles StefanieM208, 21 Feb 2016 | Read review
“Look for good Staff!”
 of 5 bubbles 432wmb, 19 Jan 2016 | Read review
“If you smoke, this one is for you, you get your nicottine fix for free. If you don't smoke, stay away!. I got this hotel from priceline”
 of 5 bubbles AlbertoZ675, 1 Jul 2015 | Read review
5 of 5