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Extended Stay America - Detroit - Metropolitan Airport

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Traveller (1)
Room & Suite (6)
Dining (1)
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Overview
  • Excellent48%
  • Very good16%
  • Average12%
  • Poor20%
  • Terrible4%
Travellers talk about
“oatmeal”(2 reviews)
“detroit”(3 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Free Airport Transportation
Family Rooms
Kitchenette
2 Star Hotel
All hotel details
Additional information
Offers from Extended Stay America - Detroit - Metropolitan Airport
Special Offer: Save up to 10% TODAY!
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Offers from Extended Stay America - Detroit - Metropolitan Airport
Special Offer: Save up to 10% TODAY!
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Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (24)
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Traveller rating
11
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1
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LanguageEnglish
11
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1 - 5 of 24 reviews
Hotel's Favourite
Reviewed 22 March 2018

I had previously stayed at the Extended Stay in Southfield which I would rate a 3. So I was skeptical to say the least. However, this extended stay was awesome. The room was cleaned and the staff was outstanding. Nicole the front desk clerk went...More

Review collected in partnership with Extended Stay
Thank darrenmX3383MC
Response from 00esa, Manager at Extended Stay America - Detroit - Metropolitan AirportResponded 23 March 2018

Thanks for making Extended Stay America a part of your travel plans. We are thrilled to know our location was perfect for your needs and that you were impressed with our top-notch service. I will surely share your praises with Nicole. It was a pleasure...More

Reviewed 14 March 2018

Do yourselves a favor, and skip this place. When one pays 100/night, one expects to get a better internet speed. Basically the only thing I could do was check email. Anything else requiring higher speeds, required you to purchase an additional amount. The television programming...More

Review collected in partnership with Extended Stay
Thank marthamB42QG
Response from 00esa, Manager at Extended Stay America - Detroit - Metropolitan AirportResponded 15 March 2018

Thank you for choosing our hotel for your needs. Please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback will be used to deliver...More

Reviewed 6 December 2017

The front desk agent was nice, the first room was in terrible shape. She let me switch rooms, and the second one was better. The hotel has a deal with a trucking company, so they get preferential treatment, which is fine, I just don't think...More

Review collected in partnership with Extended Stay
Thank natashabJ1056EX
Response from 00esa, Manager at Extended Stay America - Detroit - Metropolitan AirportResponded 7 December 2017

Natasha, thanks for being our guest. Although you liked our courteous service, we apologize for the issues you came across in your first room and regret any inconvenience you had while being here. We are sure this was a result of miscommunication between our Housekeeping...More

Reviewed 9 November 2017 via mobile

I stayed at this hotel the night before a flight from the airport the next day. I was highly disappointed with many aspects of this hotel. Firstly, they advertised that they had an airport shuttle. Well, they didn't, and when I called to get picked...More

Thank chevaf8b
Response from 00esa, Manager at Extended Stay America - Detroit - Metropolitan AirportResponded 10 November 2017

Thank you for your review. Please accept our apologies for the poor service you experienced during your stay. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff, and we are taking...More

Reviewed 9 November 2017

I hate to give a bad review (this is my first)- but it was bad! The room was half the size as pictured on the advertisement on the net, the fridge and air/heat register was so loud as was the bathroom fan- something was loose...More

Thank award616
Response from 00esa, Manager at Extended Stay America - Detroit - Metropolitan AirportResponded 10 November 2017

We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Airport Transportation
Breakfast included
Business Centre with Internet Access
Room amenities
Microwave
Details
Price range
US$ 83 - US$ 139 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 83 - US$ 139 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (1)
Room & Suite (6)
Dining (1)
Questions & Answers
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nosnoow2
29 July 2015|
Answer
Response from DearbornNative | Reviewed this property |
I don't know, but I would try calling 1 877-432-9997
0
Votes
Room Tips
"Ask for their bigger room- although they seem to be by the elevator"
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"The room was very nice. The suite was exceptional ."
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