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Hilton Garden Inn Detroit Metro Airport

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Hilton Garden Inn Detroit Metro Airport
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585 Reviews from our TripAdvisor Community

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Showing 573: English reviews
Plainfield, Illinois
Reviewed 4 days ago NEW

Easy drive from the airport. Well laid out and has all you need during your stay. Staff is engaged and for an airport location a good choice. The exercise equipment and pool is new and maintained. Recommend the early room check in. Walk up, state your name and a key is handed to you. Awesome.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Rod M
New Baltimore, United States
Reviewed 5 days ago NEW

Needed a 4:30 wake up call. Did not get it, missed my flight cost me a days work and $400. Went to the front desk and watched the girl write it down and then she went on with her conversation with the rest of the staff.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank B7912AMkevins
Lora L, Director of Sales at Hilton Garden Inn Detroit Metro Airport, responded to this review

Dear B7912AMkevins, Thank you for taking the time to share your experience about your recent stay at our hotel. I am very sorry we were not able to provide you with the quality of services you deserved. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations. The General...

Rochester, New York
Reviewed 1 week ago NEW

They only cook the minimal amount of food for the Buffett. They ran out of eggs, bacon, fruit 3 of my 4 mornings. Had to find a server to get a coffee cup and silverware . Very poor wait staff. I stay at a Hilton Garden Inn almost every week, this was the worst experience I've ever had.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank williamsP7831NY
Lora L, Director of Sales at Hilton Garden Inn Detroit Metro Airport, responded to this review

Dear williamsP7831NY, Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. Please contact me direct at the email or phone...

Princeton, NJ
Reviewed 2 weeks ago

The location near the airport is as convenient as advertised, but the hotel itself is just OK. The king room was large enough, but the mattress was lumpy. The indoor pool was a nice bonus for families, but the gym was small, dusty, and poorly-equipped by Garden Inn standards. I won't avoid this hotel in the future, but I'll definitely...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank VandelayNJ
Lora L, Director of Sales at Hilton Garden Inn Detroit Metro Airport, responded to this review

Dear VandelayNJ, Thank you for your review. We greatly appreciate your feedback and we sincerely apologize for your experience with a lumpy bed during your stay. We will be sure to take your comments about our property under consideration as we re-evaluate guest needs and continually work to improve our guest experience. We hope you will consider staying with us...

Fort myers
Reviewed 3 weeks ago

Awesome stay. Clean and friendly staff. We have stayed in numerous Hilton Garden Inn and are very impressed with the staff, the service and the cleanliness of the the rooms. Also like the fact that they have a bar and restaurant. Food has always been good.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 651michaellj
Lora L, Director of Sales at Hilton Garden Inn Detroit Metro Airport, responded to this review

Dear 651michaellj, Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Warm Regards, Lora Levendoski Director of Sales Hilton Hotels at Detroit Metro Airport Lora.levendoski@hilton.com 734-423-2710

Memphis, Tennessee, United States
Reviewed 3 weeks ago

I stay here each time I come to Detroit for work. Nice location for me and the employees are always pleasant and friendly. Will continue to stay here each time I return. The restaurant is a plus, only wish I could take advantage of the other aspects of the hotel.

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Helpful?
Thank Steve R
Lora L, Director of Sales at Hilton Garden Inn Detroit Metro Airport, responded to this review

Dear Steve R., Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and staff to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future. Warm Regards, Lora Levendoski Director of Sales Hilton...

Freeland, United States
Reviewed 4 weeks ago

Service excellent. Remembered water when I checked into the hotel. Close to airport.excellent support rooms. Would stay there again. Close to restaurants. Easily accessible. Rooms were clean and well appointed.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Jill L W
Lora L, Director of Sales at Hilton Garden Inn Detroit Metro Airport, responded to this review

Dear Jill, Your positive comments are very much appreciated and thank you for taking the time to make them. We look forward to having you stay with us again! Warm Regards, Lora Levendoski Director of Sales Hilton Hotels at Detroit Metro Airport Lora.levendoski@hilton.com 734-423-2710

Gurnee, Illinois
Reviewed 4 weeks ago via mobile

I stayed here for 2 nights on business. I was impressed with how friendly the staff was... Rooms were pretty good, a little dated but not bad. The shower heads were good. I like a firm shower and they lived up to that. The breakfast in the morning was free to high level Hilton HHonors members, but costs to non...

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Helpful?
Thank Michael G
Lora L, Director of Sales at Hilton Garden Inn Detroit Metro Airport, responded to this review

Dear Michael, Thank you so much for taking the time to share your experiences online. It means a lot to me and the staff that you took the time to let us know that you enjoyed your stay with us. We look forward to seeing you again soon! Warm Regards, Lora Levendoski Director of Sales Hilton Hotels at Detroit Metro...

East Lansing, Michigan
Reviewed 4 weeks ago

Overall the stay at the hotel was very nice. Excellent service, very clean and nice rooms. I didnt like the sleep number bed could not get it set correctly, uncomfortable sleep. But everything else was great.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Necole S
Lora L, Director of Sales at Hilton Garden Inn Detroit Metro Airport, responded to this review

Dear Necole, Thank you for taking the time to post your review. Although we’re pleased to hear you had excellent service along with a very clean and nice room, we sincerely apologize that you didn't sleep well because of the Garden Sleep System® bed. Again, we appreciate the feedback, as well as the opportunity to be of service to you....

Irvine, California
Reviewed 5 weeks ago

I chose the Hilton Garden Inn primarily because it was near the airport (handy for an early-morning flight) and because I have yet to be disappointed by a Hilton. From the smiley and welcoming reception staff to the departing airport shuttle driver, every staff member was friendly, courteous, and professional. My room and everything in it was immaculate and met...

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Helpful?
Thank Adrienne E
Lora L, Director of Sales at Hilton Garden Inn Detroit Metro Airport, responded to this review

Dear Adrienne E., Thank you for taking the time to post your review. We truly appreciate you making a point of recognizing the extremely helpful & friendly nature of our Team Members who truly make our hotel the special place that it is and can’t thank you enough for giving us the opportunity to be to service to you and...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
Welcome to the Hilton Garden Inn Detroit Metro Airport hotel. Located in the city of Romulus, the hotel is just one mile from Detroit Metro Airport (DTW) and easily accessible to downtown Detroit. The hotel offers a complimentary airport shuttle service for your convenience. Enjoy easy access to Interstate 94 and I-275. Leading corporations near our Romulus hotel include Ford Motor Company, Coca-Cola and General Electric. Stay connected while travelling on the road with complimentary internet access throughout the hotel. Every guest room features a handy microwave and refrigerator. Enjoy complimentary facilities including a 24-hour business center, fitness center and swimming pool (our daily pool hours are from 8am-10pm). For delicious cuisine, the Garden Grille & Bar is open daily for breakfast and dinner. Our Detroit Airport hotel is a great choice for meetings and events. Select from 3,000 sq. ft. of function space to host a business meeting or social event with proximity to the DTW airport. Whether you are here for work, play or just to get away from it all, this Romulus hotel guarantees everything you need for a successful stay. ... more   less 

Additional Information about Hilton Garden Inn Detroit Metro Airport

Address: 31800 Smith Road, Romulus, MI 48174
Region: United States > Michigan > Romulus
Price Range: ₹ 6,821 - ₹ 13,505 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Detroit Metro Airport 3*
Number of rooms: 165
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hilton Hotels Direct, Travelocity, Booking.com, Orbitz, Hotels.com, Hotwire, HotelsforEveryone, TripOnline SA and Priceline so you can book your Hilton Garden Inn Detroit Metro Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Detroit Metro Airport Hotel Romulus
Hilton Garden Inn Romulus
Romulus Hilton Garden Inn
Detroit Metro Airport Hilton Garden Inn
Hilton Detroit
Hilton Romulus
Hotel Style:
#4 Business Hotel in Romulus
#4 Family Hotel in Romulus
#4 Romantic Hotel in Romulus
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Detroit Metro Airport staff and other travellers.
4 questions
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Inkster, Michigan
over a year ago
Raleigh, North Carolina
over a year ago

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Questions? Get answers from Hilton Garden Inn Detroit Metro Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The hotel is not built for sound-proofing. So bring ear plugs.”
 of 5 bubbles LucyM488, 12 Dec 2016 | Read review
“Grab the king suites, little bit of extra space for families without getting two rooms.”
 of 5 bubbles SarahandJeff2013, 29 Nov 2016 | Read review
“It's by the airport, so there aren't really any "great" rooms that I could guess.”
 of 5 bubbles mighilliewing52, 31 Oct 2016 | Read review
“Do not stay in 536”
 of 5 bubbles GoBlueInGA, 4 Oct 2016 | Read review
“this is close to the airport- stay on floors 3 or 4 and stay in an odd numbered room”
 of 5 bubbles RickC979, 17 May 2016 | Read review
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