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Holiday Inn Express & Suites Detroit North-Rochester Hills

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Rooms
30 Dec31 Dec
|
1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Certificate of Excellence
The staff of the beautiful new Holiday Inn Express & Suites Detroit North - Rochester Hills hotel is eager to exceed your expectations. Our hotel features over-sized guest rooms and suites luxuriously complimented by triple sheeted pillow topped mattresses, rich furnishings and all of the amenities that you have come to expect including a microwave and refrigerator.
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Property amenities
Pool
Free Parking
Wheelchair Access
Pets Allowed ( Dog / Pet Friendly )
Free High Speed Internet (WiFi)
Breakfast included
Business Centre with Internet Access
Fitness Centre with Gym / Workout Room
Laundry Service
Indoor pool
Breakfast Available
Self-Serve Laundry
Non-Smoking Hotel
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Accessible rooms
Microwave
Refrigerator in room
Family Rooms
Good to know
HOTEL STYLE
Mid-range
HOTEL CLASS
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Reviews & more
61Reviews
54Photos
0Q+A
11Room tips
Traveller rating
  • 30
  • 18
  • 12
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  • 1
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Show reviews that mention
Newer hotel in proper location.
IF You are NOT SWIMMING, don’t worry about this review.

THE INDOOR POOL IS ICE COLD!

gal at front desk says it’s at 82-84, and “we have to keep it at that temperature, to prevent contamination”
Mistaken about the pool temp, and more importantly,
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Response from Holiday Inn Exp... R, General Manager at Holiday Inn Express & Suites Detroit North-Rochester Hills
Responded 2 weeks ago
Hi Meander, Thank you for the comments regarding your recent visit. We are sorry that the pool temperature was uncomfortable for you. The temperature is monitored daily, and maintained between a temperature of 82 - 84 degrees in order to keep it safe for swimming, adhere to city standards, and keep it free from bacteria, etc. We have mixed feedback when it comes to the temperature of the pool. Some people say the temperature is perfect, and others would like it warmer. It is our priority to keep everyone safe, and ensure everyone is happy. Please reach out to me direct if there is anything further I can do for the inconvenience. We look forward to hearing from you.
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Friendly service. Clean rooms. Bed was very comfortable. Liked the added touch of a night light in the bathroom. Nice large TV. The breakfast was full breakfast - two kinds of eggs, Bacon and turkey sausage.
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Response from Holiday Inn Exp... R, General Manager at Holiday Inn Express & Suites Detroit North-Rochester Hills
Responded 5 Nov 2018
Hi LRCBME, Thank you for choosing the Holiday Inn Express, Rochester Hills for your recent visit! We appreciate the 5 star rating, and kind comments. It is always nice to share positive feedback with the team regarding great guest service, clean rooms, and yummy breakfast. Come see us again soon!
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Stayed here on business recently and had a first floor room on the south side. Unlike the north side which is very noisy from M59, the room was very clean and quiet. It is a new hotel so everything is still spotless. The staff are very friendly and helpful. Breakfast was freshly
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Response from Holiday Inn Exp... R, General Manager at Holiday Inn Express & Suites Detroit North-Rochester Hills
Responded 18 Oct 2018
Hi, Thank you for staying with us Sue! We are happy to hear that you enjoy our complimentary breakfast, and 24 hour coffee and tea service during your stays. We can promise you great service, and a clean hotel every visit! If you prefer a room opposite side of the expressway each visit, please request this at the time of booking and will do our best to accommodate. Come see us again soon!
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After arriving in the afternoon and spending time with family, I returned to the room for a shower before going to bed. To my shock, the shower stall had several long black hairs clinging to the shower walls. I reluctantly showered since it was after 11:45 p.m, After the show
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Response from Holiday Inn Exp... R, General Manager at Holiday Inn Express & Suites Detroit North-Rochester Hills
Responded 18 Oct 2018
Hi Mark, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. Your feedback regarding the cleanliness throughout your visit does not meet our standards, and we are very disappointed with the follow through on your initial complaint. It appears that there was a break down in communication, and we are sorry for that! We encourage feedback throughout your stay especially in the event that you continued to experience cleanliness issues. It is important to us that you leave satisfied with your hotel visit. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 248-923-4500.
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Stayed for a soccer tournament. Staff was super friendly. Great customer service. Everything was immaculate. We sert aside a conference room for the team. Great place to hang out. Free Breakfast was just what was expected. Big shout out to Judy and Debbie!!!!
Our games wer
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Response from Holiday Inn Exp... R, General Manager at Holiday Inn Express & Suites Detroit North-Rochester Hills
Responded 5 Sep 2018
Hi John, Thank you for choosing the Holiday Inn Express, Rochester Hills for your recent visit for the soccer tournament! We appreciate the employee shout out for Judy and Debbie in breakfast, and all the kind comments. We love to accommodate sports teams that are so nice and well behaved like your group, Thank You! Come back and see us if you are back in the area!
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Photo provided by managementHoliday Inn Express & Suites Detroit North-Rochester Hills
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Guest room
Photo provided by managementHoliday Inn Express & Suites Detroit North-Rochester Hills
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Meeting room
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"Ask for parking lot facing rooms."
"Choose third floor away from elevator and ice machine if possible."
"Ask for a room on the north side of the building - I think they are bigger..."
"The hotel was quite quiet, good soundproofing room to room"
"Always ask for a room on the top floor to avoid heavy-footed neighbors above."
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PRICE RANGE
US$ 89 - US$ 173 (Based on Average Rates for a Standard Room)
LOCATION
United StatesMichiganRochester Hills
NUMBER OF ROOMS
83
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