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All reviewsauburn hillsprior to bookingcould hear our neighborsscrambled eggs and sausagedance competitionthe nicest hotelsshower doorearly checkroom layoutthe cleaning crewan average hotelwaffle makercheck in was a breezeinternet accesspower outagegreat roomlove this hotel
I spent an overnight at the Spring Hill Suites. The front desk team members were attentive and had my reservation information handy. Unfortunately, they did not address my preferences.
The room was clean and nicely appointed. The bed was comfortable.
Checkout was easy. I hope...More
Response from Aretha T, General Manager at SpringHill Suites Detroit Auburn HillsResponded 5 days ago
Thank you for taking the time to submit a review about your most recent stay, I do want to apologize that your room preference was not made available during your check in we do try to do our best to ensure all accommodations are meet...More
In town for a basketball tournament. Easy location to get in and out of. Nice pool area for the kids. Easy and fast check in. Only complaint would be a few hairs on the bathroom floor that were there when we checked in. Everything else...More
Response from Aretha T, General Manager at SpringHill Suites Detroit Auburn HillsResponded 1 week ago
Thank you for taking the time to do a review on our hotel. I am happy to hear that you enjoyed your stay thank you for also letting me know about the hair issues in the bathroom , we appreciate you taking time to give...More
We arrived at 5:40 PM and our rooms were not cleaned yet then once we did get in them we found garbage in two of the rooms and one room only had one clean towel. The hot tub was completely disgusting and had scum floating...More
Response from Aretha T, General Manager at SpringHill Suites Detroit Auburn HillsResponded 3 weeks ago
Thank you for taking the time to do a review of the hotel and giving me your feedback it is with feedback that we can make changes and corrections and utilize each review whether good or bad as a training tool. Unfortunately the hotel suffered...More
Last week, I had a reservation and showed up to this hotel at 7:30 pm and I was told that there was a water pipe that broke and the hotel had to move some guests to different hotels. The receptionist gave me a map and...More
2 Thank hwallace1220
Response from Jessica V, Assistant General Manager at SpringHill Suites Detroit Auburn HillsResponded 26 October 2017
Thank you for taking the time to review our hotel on Trip Advisor. We value all of our guest comments, positive or negative. I understand your frustrations with having to be relocated to another property, and as a woman traveler myself, I can...More
I stay in this hotel 4 or 5 times per year when I come up to Michigan to visit my daughters.
We love this hotel, the staff are so friendly and the rooms, although a little outdated, are spacious and clean. Ideal for us.
1 Thank texaskinger
Response from Jessica V, Assistant Manager at SpringHill Suites Detroit Auburn HillsResponded 10 October 2017
Thank you so much for taking the time to leave a review of your most recent stay with us. It saddens me to hear that our other guests were being noisy. We appreciate your loyalty to our hotel and are in hopes that...More