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Extended Stay America - Detroit - Novi - Haggerty Road

108 reviews
#14 of 15 Hotels in Novi
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Traveller (15)
Room & Suite (9)
Dining (1)
Overview
  • Excellent41%
  • Very good22%
  • Average15%
  • Poor9%
  • Terrible13%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Suites
Kitchenette
Pets Allowed
2.5 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (108)Write a Review
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11 - 15 of 105 reviews
Reviewed 12 June 2017

The location and price we're good, the staff was helpful overall. But the smell of the room was awful. There were two plug-in air fresheners to try to mask it, but that only compounded the problem. I also thought it was odd that there was...More

Review collected in partnership with Extended Stay
1  Thank henstromfamily
Response from 00esa, General Manager at Extended Stay America - Detroit - Novi - Haggerty RoadResponded 13 June 2017

Thank you for choosing our hotel. Although you liked our location and helpful associates, we're sorry for the cleanliness issues you experienced in your room. I have shared your concerns with my housekeeping team to make sure these mistakes are not repeated in the future....More

Reviewed 1 June 2017 via mobile

The location of this hotel is excellent, with nearby restaurants, gas, etc. Getting out on Haggerty northbound is a challenge at certain times. Must ask for dishes, pans, toaster, hairdryer . .. not offered at check in. Telephone had no cord attached to the phone...More

Thank Jmuhn
Response from 00esa, General Manager at Extended Stay America - Detroit - Novi - Haggerty RoadResponded 3 June 2017

Thank you for the feedback. WE are glad you liked our excellent location. Howerver, we are sorry that we did not completely address the issues to your total satisfaction. As an extended stay property, our guests often brings their own toiletries and hair dryer. So,...More

Reviewed 23 April 2017 via mobile

Very bad experience with this hotel, never will again visit this place, they charged me excessively for local phone calls made through room phone, be careful they don't explain you at the time of checkin about the facilities and charges & at checkout time they...More

Thank AdilAhmed
Response from 00esa, General Manager at Extended Stay America - Detroit - Novi - Haggerty RoadResponded 24 April 2017

I sincerely apologize for the service issue you experienced which made your stay a disappointing one. I will be sure to address your feedback to the concerned team to ensure to see where we can make improvements. For further assistance in regard to your bill,...More

Reviewed 11 April 2017 via mobile

I checked in for a few day. Its not the cleaniest place around. It most definitely could be a lot worse. They do have a fair amount of restaurants in the area. Would i book again? Probably not. However, the staff was extremely friendly. For...More

1  Thank Mary T
Response from 00esa, General Manager at Extended Stay America - Detroit - Novi - Haggerty RoadResponded 11 April 2017

Mary, thank you for taking the time to review your stay. I am very concerned about your experience and am sorry that we did not meet your expectations. A clean, fresh suite is our top priority and I will work with my staff to ensure...More

Reviewed 10 April 2017

Accommodations were quite clean and satisfactory. Overall, our stay was only one night, so I was somewhat pleased with what I got. Garbage disposal did not work - no sign on the switch, so I had dumped food in it. NO maintenance workers on the...More

Thank Grandseasowner
Response from 00esa, General Manager at Extended Stay America - Detroit - Novi - Haggerty RoadResponded 11 April 2017

Thank you for your stay at Extended Stay America - Detroit - Novi - Haggerty Road and for taking the time to review our hotel. We are happy that you liked your well-appointed room, but we are sorry for the issue you had with our...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Business Centre with Internet Access
Laundry Service
Room amenities
Microwave
Details
Price range
US$ 73 - US$ 99 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$ 73 - US$ 99 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (15)
Room & Suite (9)
Dining (1)
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Room Tips
"choose a different hotel"
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"Rooms that are close to front of building - ONLY ONE/1 elevator - 3 floors"
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"Stay somewhere else"
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"Pick a 2-star hotel in Novi, MI and, with some luck, you might get this gem for less $ than you would expect."
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