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DoubleTree by Hilton Hotel Detroit - Novi

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457 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Detroit - Novi
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Showing 440: English reviews
Chicago, Illinois
Reviewed 10 May 2016

I had a nice stay, and the front desk gave me a second floor room that was very quiet and very clean. Bed was comfortable and the temperature control worked fine. Nice bathroom. Guests should be aware that Crescent Blvd., the street the hotel in on has some terrible potholes as you drive to the parking lot so drive very...

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Helpful?
Thank Bill M
Keith A, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Bill, thank you for the review and we're working on those pot holes in front of our hotel. We have already filled in what we could, until the major repairs are done. Thank you for staying with us, and if there is anything else that we can do for you, please let us know.

Springfield, United States
Reviewed 9 May 2016

My daughter and I stayed at the Double Tree in Novi, MI. Tree. Our room was bright, spotless and very comfortable. The Staff was professional and cheery. Location was perfect for us. Restaurants right across the street, if you want to dine out. Complimentary breakfast at the hotel was great. It was a short stay, but we would definitely return...

Review collected in partnership with DoubleTree by Hilton
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Thank Rosalie H
Keith A, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Rosalie, it was our pleasure meeting you and your daughter and having you both stay with us. We appreciate you choosing our hotel and the Excellent review. We look forward to seeing you guys again the next time you're in the area.

Daytona Beach, Florida
Reviewed 5 May 2016

I have always found Doubletree to be clean, modern, and well-kept. Not so in this Detroit one. Old rooms, noisy, low-rise "old" style. The breakfast I have always enjoyed from Doubletree was non-existent. Instead of the fresh-cooked omelets and hot items there was a choice of 4 disgusting looking and tasting dishes on warmers. This hotel needs a revamp of...

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Helpful?
Thank Timothy S
Keith A, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Thank you again for your comments, and we will use them to look at ways of bettering our services for all. If there is anything else that we can do for you, please let me know.

jacksonville, United States
Reviewed 2 May 2016

I stay here regularly and the staff is very helpful, especially Robin, who is a bartender/food server/room service order taker etc.. she seems to do it all! Rooms are clean and the hotel is located in a great area with many restaurants and stores.

Review collected in partnership with DoubleTree by Hilton
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Thank Kevin C
Keith A, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Kevin, thank you for the Excellent review! We look forward to seeing you back again wiht us soon. If there is anything else that we can do for you, please let us know.

Reviewed 1 May 2016 via mobile

Walking in to check in, wasn't greeted warmly or made to feel welcome. Tried to engage staff, asked about the rooms and other services offered - staff was less than enthusiastic, and did not seem to want to answer any questions, let alone do her job of directing us. I'm not sure what type of system they run off of...

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Helpful?
Thank Ashleigh S
Keith A, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Ashleigh, I am sorry that you did not have a good experience at our hotel. We will take your comments and use them to make future stays better for all. I do appreciate you taking the time to let us know what happened. If there is anything else that we can do for you, please let me know. Thank you...

Louisville, Kentucky
Reviewed 27 April 2016

We stay here and at other Hilton's regularly and like a lot of aspects of this hotel despite some issues. When i checked in on Friday I noticed that the side door did not lock and could be entered without a key card. i mentioned it to the housekeeping staff member that was near the door and to the desk...

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Helpful?
Thank Leonard D
Keith A, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Thank you very much for taking the time to give us this review. We appreciate your feedback and have worked on the issues you mentioned. As for the food, our new Chef will be starting next week, and we look forward to getting that back on track quickly. Thank you for staying with us, and we look forward to seeing...

Grand Rapids, Michigan
Reviewed 25 April 2016

Clean room. Good staff. Breakfast is pretty good but a little expensive. Not worth leaving to go somewhere else though. They're just wrapping up a remodel. I'm pretty sure that the 2nd floor is complete; my room was.

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Thank Dennis D
Keith A, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Thank you for you're time and writing this review. We have a few minor things we are working on the with the renovation, but it is just about complete. We look forward to you coming back and staying with us again.

Sand Lake,Mi, United States
Reviewed 25 April 2016

You will find a very courteous and experienced staff that do their best to make your stay very nice in all respects. I have been staying at this location for over 10 years, several times each year and have never encountered any situation that was not addressed promptly to my complete satisfaction. The breakfast is great.

Review collected in partnership with DoubleTree by Hilton
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Thank Walt J
Keith A, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Thank you Walt, for the Excellent review. We appreciate you coming back and staying with us for all of your trips to Novi. We look forward to seeing you again soon!

Fort Worth, Texas
Reviewed 23 April 2016

Newly renovated. GREAT STAFF!!! Have a nicecap with Robin at the bar. Shuttle service. Pool and Hot Tub is nice. Mini Fridge in my room with bottled water. Breakfast buffett. Complimentary just about everything else. We did a 3D Laser scan of the dining room during our business meeting. Enclosed pic of computer generated image

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Thank jeffopel
Keith A, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Thank you for the excellent review, and we were very glad that we were able to see you guys while you were in town. We look forward to seeing you guys the next time you're back up in Michigan. Also, thank you for the 3D Laser Scan, very impressive!

Cincinnati, Ohio
Reviewed 12 April 2016

Great location with a lot of shopping centers around. My wife was in heaven, also some great restaurants around. The hotel was newly updated and comfortable beds and staff friendly and helpful. They have a nice breakfast buffet with a make to order egg station.

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Thank George S
Keith A, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Thank you for your review and we are glad that you chose us when you were in town. If there is anything else that we can do for you, please let us know.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Full service, upscale, moderately priced, suburban hotel. Spacious rooms and a very warm and inviting lobby with fireplace and lounge. Garden Cafe for Breakfast, Lunch and Dinner. Evening Room Service. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Detroit - Novi

Address: 42100 Crescent Blvd, Novi, MI 48375
Region: United States > Michigan > Novi
Price Range: ₹ 7,131 - ₹ 14,521 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Detroit - Novi 3.5*
Number of rooms: 148
Reservation Options:
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Also Known As:
Doubletree Hotel Detroit Novi
Doubletree Novi
Novi Doubletree
Hotel Style:
#2 Business Hotel in Novi
#4 Family Hotel in Novi
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Detroit - Novi staff and other travellers.
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Brevard, North Carolina

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Questions? Get answers from DoubleTree by Hilton Hotel Detroit - Novi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room was very quiet and on an end by an entrance, far away from the lobby”
lmgould, 1 Mar 2017 | Read review
“If it is Sunday, ask if there is a charge for breakfast.”
Captshooty, 25 Feb 2017 | Read review
“Ground floor rooms had easy access from parking lot”
Frontrowgreys, 4 Dec 2016 | Read review
“Away from the construction work”
ReadySetGox10, 12 Oct 2016 | Read review
“Ask for a room further from the thruway if there are any.”
BabkaM, 29 Sep 2016 | Read review
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