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Location is great if you want to do some shopping. Across the road from Twelve Oaks Mall and numerous other stores and restaurants are close by...a "Shoppers Paradise". Property borders with the freeway.
Front desk staff was friendly and helpful, check in was efficient. Lobby/Bar...More
Thank Jay G
Response from Emilia H, General Manager at Four Points by Sheraton Detroit NoviResponded 2 weeks ago
Hello Jay G! Thank you so much for your review. I am so sorry that your stay was less than perfect. I am glad to hear you enjoyed our staff. What you experienced is far below the standard we hold ourselves to and I am...More
Chose this hotel for it's closeness to Motor City Comic Con. It's an older hotel that has been wonderfully updated on the inside. The rooms were clean and comfortable. Had a problem with the deadbolt not locking, staff came right up to try and repair...More
Thank James M
Response from Emilia H, General Manager at Four Points by Sheraton Detroit NoviResponded 23 May 2018
Hello James M,
Thank you for your 5-star review! I am thrilled to see that you enjoyed our renovation. I am sorry our team wasn't able to fix the lock issue but I sure hope you enjoyed your upgrade!! We really enjoyed hosting the Comic...More
The staff at this hotel, particularly the General Manager and Emil are superb. They are super friendly and try their very best to help. Emil is an absolute diamond helping with transport and he’s just a really nice guy. The GM helped to swap rooms...More
Response from Emilia H, General Manager at Four Points by Sheraton Detroit NoviResponded 4 weeks ago
Thank you so much for your feedback. I was so disappointed after reading the details of your stay. I really hoped we had rectified that difficult first night and I am so sorry that we didn't. Please know that we would never knowingly...More
Unfortunately when I drove up to this hotel I was already nervous by the exterior but the lobby was well maintained and staff super friendly.
When I got to my room, I can tell they tried to remodel but took every short cut they could,...More
Response from Emilia H, Manager at Four Points by Sheraton Detroit NoviResponded 4 weeks ago
Thank you so much for your feedback. We appreciate it very much. I am so sorry to see that your stay was less than perfect. What you experienced is certainly not what we expect from ourselves and I want you to know that...More
Awesome staff, but I would avoid staying here for anything longer than one night.
Hotel positives include the sweetest front desk staff and an ok lobby. Unfortunately the positives really stop there.
Due to the hotels accessible location along the highway, a large number of...More
Thank Laura H
Response from Emilia H, General Manager at Four Points by Sheraton Detroit NoviResponded 10 September 2018
Dear Laura H,
Thank you so much for your detailed review. I am so glad you enjoyed our team and that they were able to provide you with great service. I am so sorry to see that the rest of your stay was not up...More
A thriving city northwest of Detroit, Novi is home to the Four Points by Sheraton Detroit Novi. Our free shuttle service makes it easy to get to companies and attractions within a 3-mile radius of the hotel. …MoreBusiness travelers will appreciate our proximity to such corporations as Magna, Metalsa, Nissan, and Toyota. Across the street is Twelve Oaks Mall, which boasts some of the best shopping in the Detroit area, and were surrounded by the Fountain Walk Entertainment District. Detroit Metropolitan Wayne County Airport (DTW) is 29 miles south along Interstate 275. Each of our 220 fully renovated guest rooms and suites has everything you need for a great stay, plus free extras like wireless High Speed Internet Access. Unwind after a long day in our indoor pool and whirlpool, or grab a bite to eat at the aBar or the NoVI Chophouse. Make time for a good workout in our 24-hour fitness center. From formal to casual, the hotel has a range of meals and drinks to tempt your taste buds. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.