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All reviewsclub floordetroit novibuffet breakfasthd channelsfront desk staffhotel restaurantstarbucks coffeevery nice hotelroom was largebusiness hoteloff the highwaymaid servicebusiness tripindoor poolbed was very comfortablenice stayfitness center
WORST CLEANING STAFF & NOISE LEVEL
Had a lot of problems when arriving at the property just after 1:30am. Expecting the room to be quiet so we can head to bed after a long drive. Low behold one of the suites on the floor was...More
Thank Zack A
Response from Elshawn M, Front Office Manager at Sheraton Detroit NoviResponded 2 weeks ago
Hello Zack A,
Thank you for choosing to stay at the Sheraton Detroit Novi Hotel!
Providing the highest level of hospitality is our number one priority and we sincerely apologize for the issues you encountered at our hotel. Our Housekeeping staff are scheduled to start...More
I've helped staff conventions at this hotel for several years now. The staff is wonderful to work with every year -- they're supportive of the events and even contribute to them with things like custom bar menus with themed drinks. The breakfast buffet is also...More
1 Thank Christopher S
Response from Jay D, General Manager at Sheraton Detroit NoviResponded 6 May 2017
Dear Christopher S
Thank you very much for sharing your stay experience, I truly appreciate your comments as they only enable the hotel to deliver even better service.
I am thrilled you had a great stay, I sincerely appreciate your comments and will share them...More
The Sheraton Detroit Novi makes the Shearaton brand proud.
I had a great experience at this Sheraton and would stay again. They recognized my SPG status and gave me club lounge access (unlike the Sheraton Detroit Airport).
The room was very clean and the front...More
Response from Brandon S, General Manager at Sheraton Detroit NoviResponded 4 weeks ago
Thank you for the great review. We pride ourselves on following Brand Standards and delivering top notch service. Thank You for the recognition.
They're been remodeling this hotel which is long overdue, but there are still some big glitches. They have new beds with extra thick mattresses, but old fitted sheets with pockets that are not deep enough to go around the mattress and stay in place --...More
Thank Doug M
Response from Elshawn M, Front Office Manager at Sheraton Detroit NoviResponded 5 weeks ago
Dear Doug M,
Thank you for taking the time to share your valuable feedback. The service you received during your recent stay did not meet your expectations and for this, I sincerely apology.
Our mattresses are designed exclusively for the Sheraton brand and provide an...More
The rooms and hallways are a little dirty there was hair in the bathroom tub and sink. Other than that I don’t have much of a complaint the rooms are updated with granite in the bathrooms. The mattress was very nice and I’m going and...More