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Sheraton Detroit Novi

376 reviews
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Traveller (79)
Room & Suite (55)
Dining (5)
Overview
  • Excellent31%
  • Very good42%
  • Average19%
  • Poor5%
  • Terrible3%
Travellers talk about
“club floor”(20 reviews)
“detroit novi”(24 reviews)
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star Hotel
All hotel details
Offers from Sheraton Detroit Novi
Special Offer: Breakfast for 2 Included
Hotel deals
Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (376)Write a Review
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Traveller rating
115
134
69
21
15
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115
134
69
21
15
Show reviews that mention
All reviewsclub floordetroit novibuffet breakfasthd channelsfront desk staffhotel restaurantstarbucks coffeevery nice hotelroom was largebusiness hoteloff the highwaymaid servicebusiness tripindoor poolbed was very comfortablenice stayfitness center
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1 - 5 of 354 reviews
Reviewed 2 weeks ago

WORST CLEANING STAFF & NOISE LEVEL Had a lot of problems when arriving at the property just after 1:30am. Expecting the room to be quiet so we can head to bed after a long drive. Low behold one of the suites on the floor was...More

Thank Zack A
Response from Elshawn M, Front Office Manager at Sheraton Detroit NoviResponded 2 weeks ago

Hello Zack A, Thank you for choosing to stay at the Sheraton Detroit Novi Hotel! Providing the highest level of hospitality is our number one priority and we sincerely apologize for the issues you encountered at our hotel. Our Housekeeping staff are scheduled to start...More

Hotel's Favourite
Reviewed 13 April 2017

I've helped staff conventions at this hotel for several years now. The staff is wonderful to work with every year -- they're supportive of the events and even contribute to them with things like custom bar menus with themed drinks. The breakfast buffet is also...More

1  Thank Christopher S
Response from Jay D, General Manager at Sheraton Detroit NoviResponded 6 May 2017

Dear Christopher S Thank you very much for sharing your stay experience, I truly appreciate your comments as they only enable the hotel to deliver even better service. I am thrilled you had a great stay, I sincerely appreciate your comments and will share them...More

Reviewed 4 weeks ago via mobile

The Sheraton Detroit Novi makes the Shearaton brand proud. I had a great experience at this Sheraton and would stay again. They recognized my SPG status and gave me club lounge access (unlike the Sheraton Detroit Airport). The room was very clean and the front...More

Thank TravelingManAtlanta
Response from Brandon S, General Manager at Sheraton Detroit NoviResponded 4 weeks ago

Thank you for the great review. We pride ourselves on following Brand Standards and delivering top notch service. Thank You for the recognition.

Reviewed 15 January 2018

They're been remodeling this hotel which is long overdue, but there are still some big glitches. They have new beds with extra thick mattresses, but old fitted sheets with pockets that are not deep enough to go around the mattress and stay in place --...More

Thank Doug M
Response from Elshawn M, Front Office Manager at Sheraton Detroit NoviResponded 5 weeks ago

Dear Doug M, Thank you for taking the time to share your valuable feedback. The service you received during your recent stay did not meet your expectations and for this, I sincerely apology. Our mattresses are designed exclusively for the Sheraton brand and provide an...More

Reviewed 21 December 2017 via mobile

The rooms and hallways are a little dirty there was hair in the bathroom tub and sink. Other than that I don’t have much of a complaint the rooms are updated with granite in the bathrooms. The mattress was very nice and I’m going and...More

Thank Skimo11
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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Free Internet
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Banquet Room
Multilingual Staff
Conference Facilities
Concierge
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$ 106 - US$ 205 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Business Hotel in Novi
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$ 106 - US$ 205 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Business Hotel in Novi
Room types
Suites, Non-Smoking Rooms
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Traveller (79)
Room & Suite (55)
Dining (5)
Pool & Beach (3)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Riley S
27 September 2015|
AnswerShow all 2 answers
Response from Criz66 | Reviewed this property |
It is a rather large hotel...hope that helps
0
Votes
Room Tips
"Choose anything on 5th floor or higher facing the front of the hotel."
Read review
"The Club Floor offers a good breakfast and nice amenities"
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"Always quiet on each floor. Love the easy access to vending & ice."
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"Do not get a room next to the vending / ice machine"
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