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You had to call down to get anything and then go and get it. Ran out of coffee and cups in lobby daily. Locked out in the evening, not even a place to use your key, once out. Confusing hotel, overall there will not be...More
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Thank Michele S
Response from 00esa, Manager at Extended Stay America - Detroit - Novi - Orchard Hill PlaceResponded 5 days ago
Michele, thank you for taking the time to review your stay. We make every effort to provide clean, comfortable accommodations and excellent service, but we clearly fell short. We hope you will accept our apologies for not living up to your expectations and consider giving...More
We stayed here for my birthday celebration this past weekend. The area was lovely and accessible to shopping and nightclubs. The room was spacious, clean, and the hosts at the desk were pleasant and helpful. We enjoyed the amenities, and will be staying here again...More
Response from Manager_11525, Manager at Extended Stay America - Detroit - Novi - Orchard Hill PlaceResponded 19 December 2016
Thank you for sharing your experience. It is great to see you were well accommodated with a clean, spacious room to your liking and excellent customer service. Thank you again for your review. We look forward to seeing you in the future, should your travels...More
great place for your family to stay for a long stay the manager Jason is a great guy
Help my family as much as corporate will allow him to do so i thanks him for that i wish
they would give him more discretion on...More
Response from 00esa, Manager at Extended Stay America - Detroit - Novi - Orchard Hill PlaceResponded 1 week ago
It's so nice to read your positive review of your stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the...More
Parking lot with enough spaces one to a room. Lobby was minimal. Free breakfast packaged muffins, granola bars, and coffee. They are prompt about taking it down (even the coffee) so don't be late! Ask for dishes when you check in. Room was clean but...More
Response from 00esa, General Manager at Extended Stay America - Detroit - Novi - Orchard Hill PlaceResponded 13 September 2017
Thank you for staying with us and sharing your comments. We are happy your overall experience was enjoyable and that you liked our convenient location. However, we are sorry for the issues you had and the inconvenience it caused. Our goal is to ensure every...More
While pulling out a bedside table to access the outlet we discovered an open condom wrapper which hadn't been cleaned up by the staff. The cleaning staff needs to be more thorough in their cleaning of the rooms next time. Also the iron in the...More
Thank Veronica B
Response from 00esa, General Manager at Extended Stay America - Detroit - Novi - Orchard Hill PlaceResponded 18 July 2017
Veronica, I apologize for the disappointing stay you had with us. We are extremely sorry for the cleanliness issues you encountered in your room and with the amenities we offer. Your review will be taken as a tool to ensure that all procedures within our...More
US$ 89 - US$ 113 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Response from chicklittle68 | Reviewed this property |
Room 333 is the BEST one there. You enter the door, and straight ahead is a closet. Left turn and the living area is huge and expansive, large windows on both corners of the room, one facing the parking lot, another over... More
Room 333 is the BEST one there. You enter the door, and straight ahead is a closet. Left turn and the living area is huge and expansive, large windows on both corners of the room, one facing the parking lot, another over Haggerty Rd. The living area has a nice recliner with room to push it out, a large bed, and the kitchen and breakfast bar has a great amount of extra space(more than the other rooms, in my opinion). It's perfect for a workstation, or you can use the included desk. The room feels more spacious, we ask for this room whenever we travel there.