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The location of this hotel is great. Plenty of spots to eat around the area. The hotel itself is quite dated and the rooms are run down. The thing that got me the most was the smell of the rooms, which I never really got...More
Date of stay: November 2018
Thank Jareth K
Response from 00esa, Manager at Extended Stay America - Detroit - Novi - Orchard Hill PlaceResponded 1 week ago
Jareth, thank you for your recent stay and for your comments. Your feedback with regard to the condition of our property will be discussed when we are in the process of finalizing our renovation plans. So till these plans are formulated our housekeeping and maintenance...More
My husband and I came here last week to spend Christmas alone, 12/24/17 - 12/26/17. We stayed in room 201. I'm a very picky person when staying at any lodging. I have stayed at a lot of ESAs in Michigan. This one is the best,...More
Date of stay: December 2017
Thank Kimberly T
Response from 00esa, Manager at Extended Stay America - Detroit - Novi - Orchard Hill PlaceResponded 1 January 2018
Kimberly, thank you for choosing Extended Stay America for your Christmas. We are thrilled to read you and your husband loved your well-appointed room along with the kitchenette and that you were impressed with our courteous service. We will be sure to share your compliments...More
Loved how sweet and understanding the front desk employee was even though she stated she just started working there recently. The room was impeccable and very clean. I appreciate the help of the night employees as well. I would definitely stay here again!More
Date of stay: November 2018
Thank TM S
Response from 00esa, Manager at Extended Stay America - Detroit - Novi - Orchard Hill PlaceResponded 3 weeks ago
Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed your well-kept room. We will be sure to share your compliments with our entire team for taking...More
1. Bad smell in the hallway and especially in our room as we entered - bad first impression.
2. At 1 am, somebody opened our room, with their key. very unsafe and shocking.
3. Toilet paper was towards it end, as if somebody just used...More
Date of stay: September 2018
Thank Sabeel A
Response from 00esa, Manager at Extended Stay America - Detroit - Novi - Orchard Hill PlaceResponded 25 September 2018
Sabeel, thank you for your valuable feedback. It is very unfortunate that your experience did not reflect the quality that you expect from us. My team and we are working to address the shortfall addressed by you. We regret to have you let down on...More
Overall the stay was okay and the reasonable price made it worthwhile. The positives pretty much stop there. Here are what I didn't like:
1. I understand that the hotel is operated such that there isn't any daily room service, and I think that is...More
Date of stay: August 2018
Response from 00esa, Manager at Extended Stay America - Detroit - Novi - Orchard Hill PlaceResponded 25 August 2018
Roquer, thanks for choosing us. Although you liked our fair price, we sincerely apologize for falling short of your expectations for a comfortable and enjoyable stay. Your feedback is discussed with the concerned teams in an effort to keep our property well-maintained and provide excellent...More
Response from chicklittle68 | Reviewed this property |
Room 333 is the BEST one there. You enter the door, and straight ahead is a closet. Left turn and the living area is huge and expansive, large windows on both corners of the room, one facing the parking lot, another over... More
Room 333 is the BEST one there. You enter the door, and straight ahead is a closet. Left turn and the living area is huge and expansive, large windows on both corners of the room, one facing the parking lot, another over Haggerty Rd. The living area has a nice recliner with room to push it out, a large bed, and the kitchen and breakfast bar has a great amount of extra space(more than the other rooms, in my opinion). It's perfect for a workstation, or you can use the included desk. The room feels more spacious, we ask for this room whenever we travel there.