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Fairfield Inn & Suites New Buffalo

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Fairfield Inn & Suites New Buffalo
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281 Reviews from our TripAdvisor Community

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There are newer reviews for Fairfield Inn & Suites New Buffalo
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Showing 279: English reviews
Traverse City, Michigan
Reviewed 18 June 2015

Easy access from expressway yet relatively quiet as long as you keep the windows closed. Guest room was clean and comfortable, we would have liked to have a refrigerator.Also number of towels, washcloths were only one each per guest for the two of us staying in the room. Swimming pool is small and so are the towels for use in...

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Helpful?
Thank john and linda h
Erik M, General Manager at Fairfield Inn & Suites New Buffalo, responded to this review

Hello John and Linda, Thank you so much for letting us know about your stay. Overall it sounds like you had a good time here. These are some great points that you made about our hotel, we try to provide an experience that is clean and friendly every day. We do have refrigerator's in all of our suites but not...

Buckley, Michigan, United States
Reviewed 4 June 2015 via mobile

This was our first stop on our road trip. Very clean, beds were comfy, and very friendly staff. The only issue we had was a 5 am prank call of someone trying to steal our credit card number, my husband hung up promptly and went to the front desk to inform them. Other than that it was a great stay...

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Helpful?
Thank Lisa Y
Erik M, General Manager at Fairfield Inn & Suites New Buffalo, responded to this review

Hi Lisa, Thank you so much for letting us know about your stay. We strive to make your stay memorable for the right reasons. I believe I spoke with you at check out, and I wanted to apologize again for the prank call that you received. I know how frustrating that was for you, especially from a security stand point....

Macomb, Michigan
Reviewed 26 May 2015

We stayed for one night. Average room, not as cleanly as we expected. Not a roomy room at all. Very old type furniture, even chair in room not comfortable. Would prefer hassock to rest legs. Excellent hot breakfast choices. Good location for casino and right off expressway.

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Helpful?
1Thank DRdram
Erik M, General Manager at Fairfield Inn & Suites New Buffalo, responded to this review

Hello, Thank you for taking the time to give us your feedback about your recent stay. Our goal is for you to remember us for the right reasons, it sounds like we failed to do that. I apologize if there were any cleanliness issues with your room. Our goal is to make it right. Please let me know the next...

Fishers, Indiana
Reviewed 26 May 2015 via mobile

My husband and I recently spent one night at this hotel. Our room was spacious and clean. The bed was comfortable. The staff was very pleasant and nice. The buffet breakfast was good. We will definitely stay here again any time we are in that area.

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Helpful?
Thank Linda W
Erik M, General Manager at Fairfield Inn & Suites New Buffalo, responded to this review

Hi Linda, Thank you so much for the kind words, we truly appreciate them. I am glad to hear that we made your stay right. A clean room and friendly service still goes a long way, and is our #1 goal for every guest. We hope to see you again sometime soon. Please let me know if I can be...

Maplewood, Minnesota
Reviewed 22 May 2015 via mobile

I stayed here for one night and found the hotel to be very nice. The building appears to be of good construction and the room was very quiet. The bed was comfortable, but I thought the pillows were a bit small. Everything was in good working order and clean. The complimentary breakfast was good too. I would stay here again!

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Helpful?
Thank RobertS22
Erik M, General Manager at Fairfield Inn & Suites New Buffalo, responded to this review

Hello Robert, Thank you for taking the time to let us know about your stay. Your feedback is very important, as it helps us improve the experience for everyone. You mentioned that you had a clean room free of any deficiencies which is exactly what our goal is. I am glad that we made your stay right. We hope to...

Reviewed 18 May 2015

First class staff and facilities. Close to lots of places to eat. Seamless stay -- which is exactly what I wanted after a 6 hour drive!! The breakfast attendant was especially delightful and helpful. A clean, well maintained hotel. Can't go wrong (I have stayed here multiple times)

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Helpful?
Thank Jordan G
Erik M, General Manager at Fairfield Inn & Suites New Buffalo, responded to this review

Hello, Thank you so much for the kind words, and thank you for being a loyal guest. Your feedback is greatly appreciated, especially since you have stayed here many times. It sounds like we have taken care of you and provided a great place to stay during your travels. We understand how important it is to have a clean and...

TX
Reviewed 10 May 2015

Driving on I-94 at 1 AM I was exhausted. This hotel was a great place to get some rest. Susan at the front desk was so welcoming and made the check in process swift. She went out of her way to make sure I got a room that was in a quiet location. Room and bathroom were clean, spacious and...

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Helpful?
Thank ALTX01
Erik M, General Manager at Fairfield Inn & Suites New Buffalo, responded to this review

Hello, Thanking you for taking the time to tell us about your stay. It's great to hear that we took care of you right from the start, and that Susan made your stay memorable. I will show her your comments and post it for the staff to see. We hope you can come see us again. Sincerely, Erik

Reviewed 26 April 2015 via mobile

Lisa was amazing.... she took care of us all really fast and very professional.... she had an amazing personality and a welcoming smile.... we will come back here most definitely.... thank you Lisa!!!!

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Helpful?
Thank jg7580
Erik M, General Manager at Fairfield Inn & Suites New Buffalo, responded to this review

Hello, Thank you for the nice comments about one of our associates. It is always great to hear about one of our team members that made a lasting impression during your stay. I printed off your response and posted it on our brag board. Lisa was thrilled to read this. We hope to see you again soon. Sincerely, Erik

Grand Rapids, Michigan
Reviewed 23 April 2015

Stayed here a few years back. Was very nice and clean. Close to the casino with a shuttle that you can take to and from the casino. Everything looked nice and new. Would definitely recommend if staying in the area and would like to save some cash over staying at the casino itself.

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Helpful?
Thank TS K
Erik M, General Manager at Fairfield Inn & Suites New Buffalo, responded to this review

Hello, Thank you for your comments. It is great to hear that you enjoyed your stay with us while in New Buffalo. I hope you won some money at the casino...and yes the free shuttle is very a convenient way of going back and forth to the Four Winds. Please let us know when you will be traveling back to...

Reviewed 21 April 2015 via mobile

This hotel might want to mention and be more up front about a 26.00 charge per day for room deposit "in case of damage". I asked why my credit card was charged an extra 26 per day for 3 days and at first they couldn't answer and then said they charge a room damage fee and it's refunded after a...

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Helpful?
Thank Flyer10001
Erik M, General Manager at Fairfield Inn & Suites New Buffalo, responded to this review

Hello, Thank you for taking the time to give us your feedback. Your opinion matters as it helps us improve the overall guest experience. I am sorry that your stay with us did not meet your expectations. Our goal is to provide a memorable experience for the right reasons. In regards to the incidental charge, it is a $20 authorization...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms

Additional Information about Fairfield Inn & Suites New Buffalo

Address: 11400 Holiday Dr, New Buffalo, MI 49117-8224
Region: United States > Michigan > Berrien County > New Buffalo
Price Range: ₹ 5,961 - ₹ 15,656 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites New Buffalo 2.5*
Number of rooms: 104
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Also Known As:
Fairfield Inn And Suites New Buffalo
Fairfield Inn & Suites New Buffalo Hotel New Buffalo
Fairfield Inn New Buffalo
Hotel Style:
#4 Romantic Hotel in New Buffalo
#5 Family Hotel in New Buffalo
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Questions & Answers

Here's what travellers have asked, with answers from Fairfield Inn & Suites New Buffalo staff and other travellers.
4 questions
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Oak Park, Illinois
4 months ago
9 months ago
Plainfield, Illinois
over a year ago

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Questions? Get answers from Fairfield Inn & Suites New Buffalo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay by the elevator”
 of 5 bubbles luv2vacaywt, 7 Feb 2017 | Read review
“Ask for a room opposite of the highway for a quieter night of sleep.”
 of 5 bubbles jonesboysmomma, 14 Nov 2016 | Read review
“Get a suite - it's the way to go with all the extra room!”
 of 5 bubbles BurtB312, 12 Sep 2016 | Read review
“Studio suites offer extra space”
 of 5 bubbles 256jakef, 2 Aug 2016 | Read review
“Make sure you like to shower in cold water.....”
 of 5 bubbles thevinoman, 17 May 2016 | Read review
5 of 5