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Comfort Inn Muskegon

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198 Reviews from our TripAdvisor Community

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There are newer reviews for Comfort Inn Muskegon
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Showing 197: English reviews
South Euclid, Ohio
Reviewed 6 July 2015

We were in Muskegon for a family reunion this past weekend. We were told my the front desk staff that our room was available early;however, when we walked in the toilet hadn't been cleaned...disgusting!! After getting someone to clean the bathroom, the bed linen was filled with sand!! It took 2 sets of linens to find one without sand. The...

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Helpful?
1Thank 253paulette
Mary B, General Manager at Comfort Inn Muskegon, responded to this review

Dear Paulette, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. I assisted you in the beginning of your stay. As our hotel was sold out the night...

Overland Park, KS
Reviewed 3 July 2015

We had a group of about 10 rooms reserved for several months, complete with individual names, room requests, and individual confirmation numbers. The desk clerks and manager said they did not have that information, and refused to check people in until the person who made the reservations was at the desk. They were very argumentative and rude. Our group of...

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Helpful?
Thank JimLG
Mary B, Manager at Comfort Inn Muskegon, responded to this review

We appreciate you taking the time to rate experience with us, and we are glad to see that you enjoyed your stay. On the other hand, I do apologize for the inconvenience with trying to check in, and for the lack of customer service. I can see how a block of rooms will normally be for a group of individuals,...

Cincinnati, Ohio
Reviewed 29 June 2015

I stayed here on a business trip. The motel is right off the highway with plenty of places to eat and close to the lake. The front desk staff were very nice. The room was huge and very clean. The breakfast was good and always stocked well. Just a tip try to get a room on the upper floor some...

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Helpful?
Thank Steve C
Mary B, Manager at Comfort Inn Muskegon, responded to this review

Thanks for choosing Comfort Inn Muskegon. We are pleased to see that you enjoyed your stay with us. Thanks for giving us the opportunity to make you comfortable. We hope to see you again soon! Cheers! Comfort Inn Muskegon Management Team

Pontiac, Illinois
Reviewed 17 June 2015 via mobile

I had read some bad reviews and was a little concerned; however, my family had a great experience. The staff was friendly and helpful. When I was locked out of my room the maintenance team quickly responded. My room was nice. The mattress was a little firmer than I like, but that is a personal preference. The room had a...

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Helpful?
Thank Mary B
Mary B, Manager at Comfort Inn Muskegon, responded to this review

Thanks for letting us make you comfortable here at Comfort Inn Muskegon! We are beyond excited to know that we meet your expectations and that you were able to look beyond our past reviews to experience for yourself. It's always great to receive positive feedback especially pertaining to our newly remodeled rooms. We love what our guest are saying about...

Saint Louis, Missouri
Reviewed 19 May 2015

Clean hotel, nice rooms, free breakfast, great fitness center & pool, We stopped while traveling up the west coast of Michigan & was very happy with the hotel. Wifi was fast, room was nice, hotel staff were accommodating.

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Helpful?
3Thank Anne K
Mary B, General Manager at Comfort Inn Muskegon, responded to this review

Thank you so much for completing a survey on our behalf. We are happy to hear that you started your summer off at Comfort Inn Muskegon. During your next visit make sure you enjoy a local eatery. Mary General Manager Comfort Inn Muskegon

Monticello Illinois USA
Reviewed 8 May 2015

Young lady at the check in was polite and helpful. There is no elevator so if you have a lot of luggage you may want to ask for the first floor. The room was clean but you could hear stuff going on in the hall and the adjoining rooms. There is no light on the ceiling and only one floor...

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Helpful?
1Thank Steve R
Mary B, Manager at Comfort Inn Muskegon, responded to this review

Thanks for choosing Comfort Inn Muskegon. We thank you for your feedback and for your business. I 'm glad to see that overall you enjoyed your stay with us. However, I 'm regretful to see that maybe the room was little a too pricey? I do know that our rates are right in line with the Market and are market...

Troy, Michigan
Reviewed 7 May 2015

This was my second stay here while on business. The location is convenient for business as well as many options regarding dining establishments within 5 miles. While this is an older property, the management is making very good efforts in updating the rooms with fresh paint, carpeting, furniture. I especially like the room layout with lots of bathroom space. The...

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Helpful?
2Thank Jim M
Mary B, Manager at Comfort Inn Muskegon, responded to this review

Thanks for choosing to be our guest! We are excited to see that we wowed your stay. It's always a pleasure to receive great feedback and to know that we are moving in the right direction. Once again, thanks for your feedback and for advice on the multi-outlet station, I think that's a great idea to share with our management...

Pentwater, Michigan
Reviewed 13 March 2015 via mobile

NEVER EVER.... While they are putting all the lipstick renovations on the inside of their rooms... Doesn't change the fact... Building old. Sound in hallways travels, echo's terrible! Stayed 2 nights for family in local b hospital. First night really nice. Heard hallway echo, didn't really matter. Second night, birthday party! Complained till midnight, should of left because front desk...

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Helpful?
3Thank Brenda L
Mary B, Manager at Comfort Inn Muskegon, responded to this review

Thank you for choosing Comfort Inn-Muskegon. We appreciate your feedback as well as your business. We are regretful to see that your stay didn't go as planned and that you encountered abrupt noises throughout your stay. We do try our very best to keep all noise levels downs of other guests to the best our availability. We also walk around...

Lapeer, Michigan
Reviewed 4 March 2015

Room was nice but water was ether to hott or cold or changing. room was clean but older. The Afternoon shift Staff was far from nice lets say , the Lady that came on at 11 was great though. The pool was not as nice as I expected and the Hottub jets were weak. For the Money the Baymont is...

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Helpful?
Thank Pete K
Mary B, Manager at Comfort Inn Muskegon, responded to this review

Thank you for staying with Comfort Inn-Muskegon. We are regretful to see that your stay was a little disappointing. I am happy to tell you that all guestrooms are currently being remodeled which includes new carpet, mattresses, and new furniture. I’m sorry to see that you didn't enjoy the pool area, we apologize for the hot tub not working properly....

Whitehall, Michigan
Reviewed 9 February 2015

We live close by but with an incredible winter storm in progress we booked a room quickly - didn't want to miss a scheduled surgery the next day. The rooms were clean, staff accommodating and very pleasant. Apparently they are undergoing a renovation - with great staff and an update this is a great place to stay in Muskegon.

Review collected in partnership with this hotel
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Helpful?
Thank kfsbower
Mary B, Manager at Comfort Inn Muskegon, responded to this review

Thank you for the wonderful feedback regarding your recent stay. We so happy to see that you enjoyed your stay and that you were able to look beyond our work and envision the beauty that we are creating. Thanks for the wonderful compliments of our staff, it's always great to know that we are moving in the right direction. Thanks...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities
  • Breakfast Available
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room

Additional Information about Comfort Inn Muskegon

Address: 1675 E Sherman Blvd, Muskegon, MI 49444-1817
Region: United States > Michigan > Muskegon County > Muskegon
Price Range: ₹ 5,699 - ₹ 14,411 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn Muskegon 2.5*
Number of rooms: 116
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Also Known As:
Comfort Inn Muskegon Hotel Muskegon
Muskegon Comfort Inn
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn Muskegon staff and other travellers.
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Questions? Get answers from Comfort Inn Muskegon staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“West side faces the highway. That side may be a bit noisy.”
 of 5 bubbles EdW602, 30 Sep 2016 | Read review
“They offered discounts on an already low rate.”
 of 5 bubbles CarolynEckstein, 4 Sep 2016 | Read review
“Don't do it............”
 of 5 bubbles marvman3592, 8 Aug 2016 | Read review
“Room 121 and 123 are right next to the back exit and right next to the door. Lots of parking out there.”
 of 5 bubbles 656kristenb, 6 Aug 2016 | Read review
“We liked the 2nd floor - nice and quiet. They helped directed our parking so the hauling up steps wasn't a problem.”
 of 5 bubbles michellemarkert, 23 Jun 2016 | Read review
5 of 5