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Quality Inn & Suites

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Traveller (30)
Room & Suite (25)
Pool & Beach (7)
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Overview
  • Excellent27%
  • Very good25%
  • Average19%
  • Poor12%
  • Terrible17%
Travellers talk about
“waffles”(12 reviews)
“stay there again”(12 reviews)
“late check”(4 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (224)
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56
55
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40
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LanguageEnglish
56
55
43
29
40
Show reviews that mention
All reviewswafflesstay there againlate checkmercy hospitalstaying at this hotelnice breakfastfamily vacationthe staff was friendly and helpfulcomfortable bedsbreakfast barmichigan adventuresamusement parksaunabowling
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21 - 25 of 223 reviews
Reviewed 16 June 2017

This is the worst hotel experience I have ever had. Debbie downer? I think not! For A FRAME OF REFERENCE, I'm a Marriott LIFETIME Platinum so this isn't my first rodeo. We checked in and they gave us a room already occupied. The hallways were...More

4  Thank Tom V
Response from Brandon M, Guest Relations Manager at Quality Inn & SuitesResponded 13 August 2017

Dear Tom V, We are pleased to inform you that the Comfort Inn & Suites Muskegon is now under new Management. Your satisfaction remains our number one priority and we are passionate about providing exemplary customer service to each of our guests. While your past...More

Reviewed 9 June 2017 via mobile

Nice hotel with an indoor pool and hot tub plus an outdoor pool. Games atrium for the kid ($) coin operated. Laundry, free WiFi and in room safe. Clean rooms with comfy beds and close to shopping and the Michigan Lake downtown and ferry. CAN...More

2  Thank busdrvr
Response from Brandon M, Guest Relations Manager at Quality Inn & SuitesResponded 14 August 2017

Dear busdrvr, Thank you for sharing your experiences with the TripAdvisor community and for choosing the Comfort Inn & Suites Muskegon. We are thrilled to see that you and the kids had a fantastic time and made use of one of my favorite amenities, the...More

Reviewed 1 June 2017

When we were staying here for our wedding, I originally thought the place was pretty decent and staff at the front desk was really helpful. Now, it seems that whoever runs this hotel has felt it necessary to now charge my account almost $100 on...More

3  Thank Jimmy M
Response from Brandon M, Guest Relations Manager at Quality Inn & SuitesResponded 13 August 2017

Dear Jimmy M, We are pleased to inform you that the Comfort Inn & Suites Muskegon is now under new Management. Your satisfaction remains our number one priority and we are passionate about providing exemplary customer service to each of our guests. While your past...More

Reviewed 15 May 2017

went for the tulip festival and our 20th.anniversaryt the whole place was sold out Saturday night but quiet .sunday we had the place to ourselves ..it was very clean well kept up nice pool spa sauna the continental breakfast was very awesome way better than...More

Thank garychewning
Response from Mary B, General Manager at Quality Inn & SuitesResponded 22 May 2017

We are elated to hear that you enjoyed your stay. We will share your comment with TEAM Comfort Inn Muskegon. We hope to see you, again!

Reviewed 10 May 2017

We were coming for a visit to Grand Rapids and wanted to stay away from the city. We also wanted to visit Holland for the Tulip Festival. We made a great choice! The staff was friendly and helpful. Danny was especially good with the guests....More

Thank Vicki C
Response from Brandon M, Guest Relations Manager at Quality Inn & SuitesResponded 14 August 2017

Dear Vicki C, Thank you for your time in posting to TripAdvisor. We are glad that you made the most of your visit and got to attend the nearby Holland Tulip Time Festival. I would also like to express my gratitude for acknowledging Danny in...More

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About
Amenities
Top amenities
Free Parking
Pool
Spa
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Banquet Room
Self-Serve Laundry
Conference Facilities
Breakfast Available
Dry Cleaning
Laundry Service
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Pool
Spa
Hot Tub
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$ 83 - US$ 218 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Kitchenette
Details
Price range
US$ 83 - US$ 218 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Kitchenette
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Traveller (30)
Room & Suite (25)
Pool & Beach (7)
Dining (1)
Family and Play Areas (4)
Business Centre & Event Rooms (1)
Questions & Answers
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16 July 2017|
AnswerShow all 3 answers
Response from Dana W | Property representative |
My apologies if you feel you had been treated rudely. Service is our number one priority and we aim to treat each guest courteously with the respect that they deserve. I apologize if your experience was anything less than... More
0
Votes
felix_45865
28 July 2014|
AnswerShow all 3 answers
Response from Dana W | Property representative |
Hello, Our guest must be 21 years old. Thank you for inquiring. We hope to see you. Mary General Manager Comfort Inn - Muskegon
0
Votes
Room Tips
"Try to get pool view and room at end of hall by pool. More convenient. Hotel has no center stairwells..."
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"Go to another hotel!"
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"Avoid room 104 until they get mildew mold smell addressed"
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"Choose some where else.."
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