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Fairfield Inn & Suites Muskegon Norton Shores

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159 Reviews from our TripAdvisor Community

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There are newer reviews for Fairfield Inn & Suites Muskegon Norton Shores
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Showing 158: English reviews
Abingdon, Maryland, United States
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 25 July 2013

My husband and I stayed at this hotel earlier this month and I was not impressed. Carpet in room was dirty. Bathroom floor and shower looked old and dated. We stay at Marriott properities frequently and this is not one of my favorites. The rooms are also very expensive - $165 + taxes for a standard room. I would not... More 

Helpful?
Thank Pamskikar
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

I apologize for the inconvenience that you experienced at our hotel. Please know we strive to exceed all of our guests expectations and I am sorry that didn't happen during your stay. I invite you to return so that you may see this is an isolated incident and hopefully, upon your return, you will regain confidence in our hotel. More 

Windsor, Canada
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 July 2013

I stayed at this property for a few days this week and was blown away at the great attitude displayed by all the employees! I have NEVER seen a nicer group of individuals from the front desk receptionist to the chamber maids. The rooms were spotless and very adequate for short term or long term stays. Who ever manages this... More 

Helpful?
1 Thank Canadaman07
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for the fantastic review! The entire staff is truly a pleasure to work with, they each work very hard at making the rooms spotless and ensuring that each guest feels right at home. We would love to host you again and invite you to come back next time you are in Muskegon! Thank you for visiting! More 

Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 14 July 2013 via mobile

For $219 a night . Told there was a separate bedroom. There is NO separate room there is a window and doorway open to the "living" area. When the bed is folded out for our son there is barely 8 inches to clear to get to the bathroom. On the other side if the bed there is only 6 inches... More 

Helpful?
Thank Thigh_2013
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

I am so sorry that you did not enjoy your experience here at our hotel! I also apologize for the communication disconnect regarding the room. You are correct, it is only a partial divide between the living area and the sleeping area and I apologize that wasn't accurately communicated. I will make sure to talk with the front desk to... More 

Sterling Heights, MI
Level Contributor
59 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 2 July 2013

The staff at the hotel is the nicest I have ever met! The gal at the front desk during check in was friendly and helpful even though it was 10:30 pm. She was even nice when coming to our room to tell us she had a complaint that we were opening our room door too much (what?). The woman supplying... More 

Helpful?
5 Thank MiMary
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for the wonderful review! The staff here is a pleasure to work with, they work hard to make each guest feel like the hotel is their home away from home. I am sorry that you did not like the pillows, next time please let us know and we can see if we have any different types of pillows... More 

Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 9 June 2013

Our stay in the area for graduations. Fairfield was our choice for availability. Thankful that they did not require a minimum two night stay as a few other hotels in the area. This hotel was VERY clean. Loved the breakfast area. Food was great, but need do better with scrambled eggs. I have two complaints: one for the price that... More 

Helpful?
1 Thank jbeehive
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for the response. I am glad that you liked the hotel. We pride ourselves upon the cleanliness of our rooms, this is something that we work very hard to maintain! I am sorry that the towels in your room seemed thin. Please let us know when issues like this occur, we would have happily gotten you a different... More 

Kolkata, India
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 June 2013

Was there over Memorial Day weekend after spending the day at Saugatuck. Smooth check in, very clean facility with neat functional rooms. Decent breakfast spread- only let down being the scrambled eggs. Don't miss the Mac Woods dune rides if you happen to be here.

Helpful?
1 Thank DocRaj
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for the great review! We are glad that you enjoyed your stay here and we hope to see you back again soon! More 

Cincinnati, Ohio
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 28 May 2013

Our stay was nice at the Norton Shore Fairfield. The breakfast was very nice and the facility while being updated at the time of stay and appeared to be nearly completed was in excellent condiiton. The challenges are: - Marriott Website did not show this location as a choice, but did for downtown Grand Rapids when we put Grand Haven... More 

Helpful?
1 Thank happyvistor12
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for the kind review! We are at the tail end of our renovations and we are really excited about how everything has turned out. The breakfast was one of the items that we updated, adding things like sausage and scrambled eggs, so I am glad to hear that you liked it. Thank you for your business, we hope... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 May 2013 via mobile

I called just few minutes ago (May 26 2013) and talked to Jessica Rizarda , I was excited since I am not only making a reservation for my family but also for another 5 rooms for my friends on standard rate. Being a travel agent myself i asked her first if they do offer travel agent discounts and she told... More 

Helpful?
3 Thank Jhoanna D
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

I appreciate you taking the time to write this review. Please accept my most sincere apologies for the interaction that you had with our front desk staff. I can assure you that this incident is very out of the ordinary for us. Our staff works extremely hard to assist all guests with any and all needs that they may have,... More 

washington, michigan
Level Contributor
100 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 26 May 2013 via mobile

Stayed this hotel for two nights had to move rooms. Room 101 is right next to the stairs and the exit. Perfect if you want to hear a herd of elephants running up and down the stairs to get to the pool or people going outside to smoke. They did move us the next day - after not sleeping well... More 

Helpful?
1 Thank sportz2
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Please accept my deepest apologies for the disappointment that you may have experienced at our hotel. I understand the frustration of a noise disturbance, especially in the middle of the night and I do apologize for that. I am glad we were able to move you to a different location in the hotel. If you are ever in Muskegon again... More 

Naples, Florida
Level Contributor
35 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 16 April 2013

I am from the Muskegon area and stayed here out of necessity when back to see the family. This was such a pleasant surprise. Rather than a long review, I will just say that the staff is absolutely exceptional and friendly. They have their hearts into it and favorably compare with any Marriott property anywhere. The property is clean and... More 

Helpful?
Thank Kim K
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for the wonderful comments! We work very hard at making each guests' stay special and so I am happy to hear that you enjoy staying here at our hotel. We appreciate your loyalty to our hotel and to the Marriott brand and we look forward to seeing you again soon! More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about Fairfield Inn & Suites Muskegon Norton Shores

Address: 1520 E Mount Garfield Rd, Muskegon, MI 49444-7728
Region: United States > Michigan > Muskegon County > Muskegon
Price Range: ₹ 6,682 - ₹ 16,364 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Muskegon Norton Shores 2.5*
Number of rooms: 83
Reservation Options:
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Also Known As:
Fairfield Inn And Suites Muskegon Norton Shores
Fairfield Inn & Suites Muskegon Norton Shores Hotel Muskegon
Fairfield Muskegon Heights
Fairfield Inn Muskegon Heights
Muskegon Heights Fairfield Inn
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Questions & Answers

Here's what travellers have asked, with answers from Fairfield Inn & Suites Muskegon Norton Shores staff and other travellers.
1 question
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Strathroy, Canada
over a year ago

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Questions? Get answers from Fairfield Inn & Suites Muskegon Norton Shores staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pool on first floor near door and that door slams closed in morning work hours..”
 of 5 bubbles mooseheads426, 26 Nov 2016 | Read review
“We were right by the elevator, and noticed no noise. Very convenient to everything.”
 of 5 bubbles MJTraveler2014, 17 Oct 2016 | Read review
“Stay away from the pool area on the 1st floor as the floor around could be wet & loud!”
 of 5 bubbles BrittonG, 6 Jun 2016 | Read review
“The double was roomy and comfortable.”
 of 5 bubbles 614stephanieg, 25 Aug 2015 | Read review
“I always like the top floor, and away from elevator.”
 of 5 bubbles 605magsb, 14 Jun 2015 | Read review
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