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Fairfield Inn & Suites Muskegon Norton Shores

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159 Reviews from our TripAdvisor Community

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Showing 158: English reviews
michigan
Reviewed 1 week ago

Stayed here 4 thanksgiving holiday. Close 2 restaurants and mall. I booked the room online which made it easier 4 me. Considering it was a holiday weekend I got a good deal on the room. It didn't cost as much as I thought it would. Internet came in real good. Will stay again when possible.

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Helpful?
Thank donjuanMichigan
FairfieldMKGNS, Front Office Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for taking the time to leave a review about your experience! I am happy to hear that you were able to get a quiet night's rest at our hotel. We look forward to seeing you next time you are in the area!

Seoul
Reviewed 1 week ago

I extended my stay here as I was on business yet enjoyed this location! The POOL is salt water and very attractive. It is small but short laps doable. Floating is amazing on the salt water. An unusual hotel find. The STAFF went OUT OF THEIR WAY demonstrating customer service and professionalism. Hats off to the exceptional housekeeping staff. Towels...

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Helpful?
Thank mooseheads426
FairfieldMKGNS, Front Office Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for taking the time to leave this detailed review. We are thrilled to hear you were able to spend an extra day in Muskegon! I am also; pleased to hear that the front desk was accommodating for you and able to fill all your requests promptly. We hope to see you next time you are in the area;...

Chicago, Illinois
Reviewed 4 weeks ago

While staying in Muskegon by myself on a business trip, at 11:30pm on a Friday night someone woke me up by unlocking the door and walking into my room. I called out and they walked back out. I called the front desk to inform them and they said the computer stated my room was available. I asked to speak to...

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Helpful?
Thank Christine T
Keith M, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Hello Christine, I appreciate you taking the time to write this review. Please accept my most sincere apologies for the experince that you had at our facility. I can assure you that this incident is very out of the ordinary for us. Our staff works extremely hard to assist all guests with any and all needs that they may have,...

East Lansing, Michigan
Reviewed 17 October 2016

This hotel is well-located for visiting the Muskegon area. Located a block off the main north-south highway across from a shopping mall, it is an easy drive to the sites and attractions of downtown Muskegon like the Art Museum, as well as the USS Silversides submarine Museum. It is very close to Lake Michigan (four miles) and a beautiful MIchigan...

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Helpful?
Thank MJTraveler2014
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for taking the time to leave such a detailed review! This will give all guests a great snapshot of our hotel. We are so glad to hear you enjoyed your stay, the staff and the area. Muskegon is a beautiful place. We look forward to seeing you next time your in town.

Reviewed 12 September 2016 via mobile

Good service, clean room and nice hotel. We stayed in transit for a day with family and enjoyed our stay. Breakfast was nice. Rooms and bathroom were clean. Staff polite and nice. Overall good experience.

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Helpful?
Thank Rishi M
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area soon, don't hesitate to stop on by. We would love to have stay with us again.

Manila
Reviewed 5 September 2016

Stayed in this hotel for 4 nights. After a 45 minute drive from Grand Rapids Airport, we checked-in early evening and front desk person was very nice and processed our check-in quick. Bed was comfortable, room was very clean and smells fresh. Fitness Gym equipments are well maintained. Gym is adjacent to the indoor pool. Breakfast is good. Wi-fi is...

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Helpful?
Thank Junix19
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for taking the time to leave this wonderful review! I truly appreciate the great comments about the hotel and the hotel staff. They all work incredibly hard to ensure each guest enjoys their stay with us so I will be sure to pass this comment along to them. I am happy to hear that you enjoyed the food...

Moss Beach, California
Reviewed 26 August 2016

I was tired after my drive from Frankfort, MI and sometimes when checking in late there can be delays, however, I was pleasantly surprised by both the ease of check-in and the speed. I had a very nice room to boot! I would highly recommend a stay here. 35 minutes to Holland, MI which was overbooked.

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Helpful?
Thank Cid Y
Burlington, Vermont
Reviewed 17 August 2016 via mobile

We stayed here 1 night on vacation. The room was clean and the hotel was walking distance from a couple good restaurants. The breakfast was fine as well-Fruit, yogurt, cereal (hot and cold). We'd stay here again if we were in the area. Plenty of parking. About 7 miles from the Muskegon airport if you're flying in.

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Helpful?
Thank 3continentFam
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Our locations is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in a very strategic location that brings our guest just a few steps away from must-see attractions and modern-day conveniences. If you're traveling to our area gain soon, don't hesitate to call us.

Reviewed 27 July 2016 via mobile

Our family was on a long road trip. Called 8 hrs ahead and reserved a room with Shelby for the night. We ended up getting to the hotel at 11pm with 2 tired kids in the car, just to be told that they were completely booked and the reservation was for the next day !!??? When talking to Shelby we...

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Helpful?
Thank Madalina P
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

I want to apologize that you did not have a room when you arrived at the hotel. I can imagine that was very frustrating after a long drive with 2 tired kids. For that I am truly sorry. As previously stated over the phone there was an error and miscommunication as to what day you planned to arrive at the...

Reviewed 26 July 2016

Stayed at this hotel with my daughter for one night last weekend before we started the Michigander bike tour. Nice and clean, professional service. Good value. Front desk was helpful but not thorough - I asked for location of nearest pharmacy. They suggested a no-name pharmacy that was already closed. Didn't suggest the Target store a mere 5 minutes away...

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Helpful?
Thank MOL L
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about Fairfield Inn & Suites Muskegon Norton Shores

Address: 1520 E Mount Garfield Rd, Muskegon, MI 49444-7728
Region: United States > Michigan > Muskegon County > Muskegon
Price Range: ₹ 6,585 - ₹ 16,224 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Muskegon Norton Shores 2.5*
Number of rooms: 83
Reservation Options:
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Also Known As:
Fairfield Inn And Suites Muskegon Norton Shores
Fairfield Inn & Suites Muskegon Norton Shores Hotel Muskegon
Fairfield Muskegon Heights
Fairfield Inn Muskegon Heights
Muskegon Heights Fairfield Inn
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Questions & Answers

Here's what travellers have asked, with answers from Fairfield Inn & Suites Muskegon Norton Shores staff and other travellers.
1 question
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Strathroy, Canada
over a year ago

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Questions? Get answers from Fairfield Inn & Suites Muskegon Norton Shores staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pool on first floor near door and that door slams closed in morning work hours..”
 of 5 bubbles mooseheads426, 26 Nov 2016 | Read review
“We were right by the elevator, and noticed no noise. Very convenient to everything.”
 of 5 bubbles MJTraveler2014, 17 Oct 2016 | Read review
“Stay away from the pool area on the 1st floor as the floor around could be wet & loud!”
 of 5 bubbles BrittonG, 6 Jun 2016 | Read review
“The double was roomy and comfortable.”
 of 5 bubbles 614stephanieg, 25 Aug 2015 | Read review
“I always like the top floor, and away from elevator.”
 of 5 bubbles 605magsb, 14 Jun 2015 | Read review
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