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When checking in, the front desk attendant gave us a hard time about our reservation for a roll-away bed. Despite having requested the roll-away, the attendant continued to insist that she could not offer us one as the hotel was fully booked. Finally, after threatening...More
Thank John S
Management response:Responded 29 July 2016
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome...More
We stayed two nights while we were in town. The hotel had convenient parking, nice pool and whirlpool area and of course the complimentary breakfast. I will note that the breakfast area is a little cramped so be ready for that. We did like that...More
Management response:Responded 8 August 2016
Thank you for that honest review...the breakfast can be a little tight at times but I'm glad you enjoyed stay and "we had what you needed". We look forward to your next visit to Mackinaw City, MI
First trip to Mackinaw, Michigan. Holiday Inn Express is awesome as usual. Easy to find, apply parking, clean rooms, friendly staff, great breakfast. Lots of fun things to do in the area and on the Island. I would highly recommend it and can't wait to...More
Thank Kimberly O
Management response:Responded 28 July 2016
Thank you Kimberly for that wonderful review...I'm so glad you had a great time up in Mackinaw City and Mackinac Island...we look forward to your next visit UP NORTH
Stayed here for two nights, clean rooms, extremely comfortable beds, and awesome breakfast! Hats off to the staff, it was a packed hotel but they were very courteous and helpful, especially the ladies running the breakfast, they were crazy busy but did it with a...More
Thank Kim A
Management response:Responded 25 July 2016
Thank you Kim for recognizing our hard working Breakfast Staff...they can be over looked sometimes, but they the ones that get here at 5am to start warming up that Express Start Breakfast Bar and our World Famous Cinnamon Rolls!!
Thank you again and we look...More
Front desk very helpful. Took time to answer questions & give directions. Suites were nice. Cookies in ht evenings, nice breakfast. No smoking which I loved. They did need more room for the breakfast area.
Thank Carol B
Management response:Responded 22 July 2016
Thank you Carol for that wonderful review...I'm glad we could help with directions and suggestions. We look forward to your next visit to Mackinaw City.