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Crowne Plaza Lansing West

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Crowne Plaza Lansing West
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233 Reviews from our TripAdvisor Community

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Showing 232: English reviews
Reviewed 3 days ago NEWvia mobile

The Hotel was very clean! The rooms were very comfortable! Had everything we needed! Room was spacious enough for three of us. The beds were a little snug. Decorated nice.Wish we could've stayed longer .

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Helpful?
Thank Lori R
Detroit
Reviewed 1 week ago

The hotel has a nice décor and, friendly staff. The rooms were a nice size and clean. The whirlpool was awesome!! Hot with powerful jets. I could have soaked all day. The hotel restaurant food was very good and fast. the hotel was conveniently located to shopping and other restaurants.

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Thank JollyTravelerDetroit
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear valued guest, Thank you so much for being our guest and sharing your experience with others! We are happy to know that you enjoyed everything during your recent stay with us, including our 24-hour pool and spa tub area and our on-site restaurant, Bordeaux. We look forward to your next visit, whenever your travels bring you back to the...

Lansing, Michigan
Reviewed 1 week ago

Rooms were clean, pool/basketball area was great - beds are plush and comfy - but that is not what made me fall in love with Crown Plaza. I did have a little trouble with the 855 reservation line. And I have to say, was a little disappointed in THAT aspect. HOWEVER, upon calling the Hotel direct - it turned my...

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Helpful?
Thank italianmommy2017
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear valued guest, Thank you so much for being our guest and sharing your 5-star review! It's wonderful to know that you and your family enjoyed everything during your stay with us and that exceptional service played a large part. We can't thank you enough for recommending us to others. I have shared your kind words with our entire team...

A TripAdvisor Member
Level Contributor
5 reviews
3 hotel reviews
Reviewed 10 December 2016 via mobile

The staff went out of their way to make our stay perfect. The rooms were spotless. The lounge was clean and inviting. Food was spectacular. Parents lost their home in the Gatlinburg fire's, and my dad's sister in law passed the same week. The staff really catered to my family. My Uncle. Cousins, and Parents. THANK YOU

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Thank A TripAdvisor Member
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear valued guest, Thank you for sharing your kind words and 5-star review! We understand how difficult travel and planning can be during a time of loss, and we are grateful to know that our team was of support to you and your family. From all of us to you & yours, please know that you're in our thoughts and...

Reviewed 8 December 2016 via mobile

This is a large hotel on the far west side of Lansing. If you're in town to meet with Auto Owners Insurance there's no place more convenient. There's lots of free parking and restaurant/lounge onsite. The front desk staff at check in was very pleasant and welcoming. My room was comfortable and quiet.

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Helpful?
Thank Cyclonegup
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear valued guest, Thank you so much for sharing your experience and 4-star review! We are pleased to hear that you found our hotel to be very convenient while doing business in Lansing and that you enjoyed a relaxing stay. We look forward to the next opportunity to have you as our guest and if there is anything we can...

Reviewed 12 November 2016 via mobile

There is a lot to like about the Crowne Plaza Lansing West. The beds are comfortable with high quality bedding and pillows. Rooms are nicely decorated with functional desks and outlets. The bathroom had a little mild/discoloration in the grout along the floor but seemed clean otherwise. Soap/shampoo is average in quality. Front desk staff were efficient and friendly. The...

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Helpful?
Thank Karen C
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear Karen, Thank you so much for taking the time to share your experience and wonderful review! We are pleased to hear that you enjoyed a comfortable stay and found the reception staff to be friendly and helpful. At the same time, we extend our apology that electrical outlets were not located in the floor of the rooms you met...

Grandville, Michigan
Reviewed 7 November 2016

I can't rate this hotel highly enough. I booked a stay for our hockey team when participating in a tournament nearby. The Crowne Plaza West was close to our rink and other activities (mall, restaurants, MSU, etc). The staff was very friendly. Breakfast was amazing. Beds were comfortable. The true star is the recreation area. Our kids loved the pool,...

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1Thank Laura B
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear Laura, Wow - Thank you for sharing your experience and amazing review! I've shared your kind words with our staff and it truly means a lot to know that you, your team and their parents found everything to be exceptional. We are proud to have earned your recommendation and look forward to hosting the group again, whenever your travels...

Reviewed 1 November 2016 via mobile

The Crown Point Plaza in Lansing, Michigan staff were superb. The rooms, housekeeping and food were excellent. The hotel was centrally located. Malls, stores and the freeway was near by. Would definitely recommend and frequent this hotel again.

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Thank Sharon C
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear Sharon, Thank you for sharing your kind words and 5-star review! It means a lot to hear that you enjoyed everything during your stay and would recommend us to others. We look forward to having you as our guest for years to come! In the spirit of hospitality, Tammy Pease, CHRM, CTA Director of Revenue & Guest Services

Traverse City, Michigan
Reviewed 25 October 2016

This is a convenient location with short travel times to downtown and MSU campus. The inside of the hotel was much better than the exterior and the rooms were clean and fairly spacious. We did take advantage of room service one morning and the food was decent and delivered at the specified time. There is an onsite bar and restaurant,...

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Thank kingsgirl1206
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear valued guest, Thank you for taking the time to share your experience and great review! It's wonderful to know that you found our location convenient to MSU & downtown Lansing, plus enjoyed the stylishly designed spaces and in-room dining. We hope during your next visit you will have a chance to explore our restaurant & bar, Bordeaux. Looking forward...

Sarnia, Canada
Reviewed 23 October 2016

Stayed for 2 nights to watch our college team play football. The team and families were welcomed with a team flag and warm reception! Rooms are clean, fresh, decorated nicely, and super comfy beds. Cookies and milk delivered every night door to door was a lovely touch! Awesome place!

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Thank allsandy
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear valued guest, Thank you so much for sharing your kind words and 5-star review! Our team takes great pride in creating personalized experiences, so it means a lot to know that you noticed all of the extra touches. We look forward to having you as our guest again soon, any time you find yourself back in the Lansing area!...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Concierge
Official Description (provided by the hotel)
Welcome to Michigan's capital city and home of Michigan State University! The Crowne Plaza Lansing West is ideally located minutes from the Capitol building and all points of business and pleasure in Greater Lansing. Conveniently situated just off of I-496, we offer plenty of complimentary parking surrounding the hotel. Earn IHG Rewards Club points as you relax in one of 212 beautifully renovated guest rooms. Explore made-from-scratch dining in our brand new restaurant, Bordeaux, and pair your meal with one of over 70 wine labels available in the Cork Room. Or, grab a seat at the bar crafted of Timeless Timber recovered from the Great Lakes and sip a Michigan micro-brew or creative cocktail. Enjoy the 24-hour fitness center, swimming pool and indoor sport court. Then unwind in the comfort of your room with nightly cookie & milk delivery, HDTV with HBO, and complimentary WiFi. Our Sleep Advantage program ensures a great night's sleep with plush bedding, aromatherapy, a designated Quiet Zone, and guaranteed wake-up calls. Doing business in Greater Lansing? The Crowne Plaza Lansing West features over 17,000 sq. ft. of flexible event space as well as a dedicated Crowne Meetings Director to take care of every detail. Escape the ordinary and travel for success with Crowne Plaza! ... more   less 

Additional Information about Crowne Plaza Lansing West

Address: 925 S Creyts Rd, Lansing, MI 48917-9222 (Formerly Sheraton)
Region: United States > Michigan > Ingham County > Lansing
Price Range: ₹ 9,822 - ₹ 14,733 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Lansing West 3.5*
Number of rooms: 212
Reservation Options:
TripAdvisor is proud to partner with IHG, Expedia, Priceline, Booking.com and Travelocity so you can book your Crowne Plaza Lansing West reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Lansing
Lexington Hotel Lansing
Lansing Sheraton
Hotel Style:
#1 Family Hotel in Lansing
#2 Business Hotel in Lansing
#3 Romantic Hotel in Lansing
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Questions & Answers

Questions? Get answers from Crowne Plaza Lansing West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't miss the fun in the pool area!”
 of 5 bubbles N45IGlaurab, 7 Nov 2016 | Read review
“Pick a room on the upper floor and ask for a room with a sunset view”
 of 5 bubbles hudsonm_12, 2 Sep 2016 | Read review
“Stay in room that are close to elevator”
 of 5 bubbles SimoBT, 18 Jul 2016 | Read review
“The "double beds" while extremely comfortable, are on the smaller size, I'd consider them a 'full' rather than a true double bed.”
 of 5 bubbles warmnup, 18 Jul 2016 | Read review
“quiet rooms high floors at end of hall”
 of 5 bubbles Raxtuk6, 21 Jun 2016 | Read review
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