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Extended Stay America - Grand Rapids - Kentwood

32 reviews
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Traveller (3)
Room & Suite (6)
Dining (1)
Overview
  • Excellent12%
  • Very good9%
  • Average43%
  • Poor15%
  • Terrible21%
3 weeks ago
“BANG FOR YOUR BUCK”
18 Dec 2017
“Decent budget stay”
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
Wheelchair Access
2.5 Star Hotel
All hotel details
Offers from Extended Stay America - Grand Rapids - Kentwood
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Rooms
11 Mar12 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (32)Write a Review
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1 - 5 of 31 reviews
Reviewed 6 days ago

We showed up at 11 looking to get a room for the night, but we were made to wait until 1pm because of "no rooms being ready." At 1:06 we were given a key to a room that was not cleaned. The blanket was off...More

Review collected in partnership with Extended Stay
Thank tatiyanaw2018
Response from 00esa, Manager at Extended Stay America - Grand Rapids - KentwoodResponded 5 days ago

Please accept our apologies for the difficulties you experienced at our hotel. Your feedback and concerns have been shared with the appropriate staff members in order to improve the service we provide to our valued guests. We hope to have another opportunity to show you...More

Hotel's Favourite
Reviewed 16 March 2017 via mobile

Stayed here for 5 weeks for my husband's job. Although there were early complications from fire alarms the manager went above and beyond to accommodate our inconvenience. He should be commended for his people skills and hospitality. People such as he are the reason why...More

Thank BarbieKCoffey
Response from Manager_11525, Manager at Extended Stay America - Grand Rapids - KentwoodResponded 13 April 2017

Your feedback is important. Thank you for sharing. I am glad to read that you were pleased with our manager and the customer service you received at our hotel. Thank you again for your review. It would be our pleasure for you to repeat your...More

Reviewed 2 weeks ago

Wish there was extended stay here in my travel assignment in kalamazoo. And probably if extended stay could lower a little bit more with their monthly rate, more competitive with other inns, then it will be Perfect!

Review collected in partnership with Extended Stay
Thank joiee2018
Response from 00esa, Manager at Extended Stay America - Grand Rapids - KentwoodResponded 2 weeks ago

Thank you for being our guest at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management

Reviewed 3 weeks ago via mobile

Due to many bad reviews we read about this hotel, my wife and I were apprehensive about staying. Upon arrival we were pleasantly surprised as we entered the lobby area. It was clean, and smelled fresh. Our room was ready, and the lady at the...More

Thank egrays1
Response from 00esa, Manager at Extended Stay America - Grand Rapids - KentwoodResponded 2 weeks ago

Thanks so much for your review. We are delighted you were so pleased with your stay. Even though we are in the hospitality business, it's always nice to be recognized by our guests. We apologize for the unpleasant odor in the hallway, and we will...More

Reviewed 4 weeks ago

Room had no cups or coffee machine Hallways and rooms smells like smoke, cigs and marijuana Smoke detector had been taken out of the ceiling The room was either melting hot or freezing cold. Went here a few years ago, and it seems perfectly fine,...More

Review collected in partnership with Extended Stay
Thank katelync436
Response from 00esa, Manager at Extended Stay America - Grand Rapids - KentwoodResponded 4 weeks ago

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$ 75 - US$ 109 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$ 75 - US$ 109 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (3)
Room & Suite (6)
Dining (1)
Questions & Answers
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Colman G
12 October 2014|
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Response from David W | Reviewed this property |
If you go to their website and enter the dates you want at any of their properties their website will calculate the daily, weekly or monthly rate. Check for the phrase "Discount applied" if looking for a longer stay. Until... More
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Room Tips
"Request top floor -- if neighbor with a constantly barking dog in the next room, you won't have the sumo..."
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"We were on 1st floor and it was very quiet."
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"Choose the room away from the lobby and upper floors."
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"Don't go for a room at 3rd floor, its very smelly there."
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