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Holiday Inn Kalamazoo-West

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267 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Kalamazoo-West
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Showing 264: English reviews
Ann Arbor, Michigan
Reviewed 11 October 2013

I'm a frequent business traveler, and really appreciated the terrific customer service Justin at the Holiday Inn West in Kalamazoo provided for me. He suggested I become a Priority Club member, and efficiently signed me up. Now when I travel to Kalamazoo, I will always stay at the Holiday Inn West! SandyF

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Helpful?
Thank Sandy F
Reviewed 8 October 2013 via mobile

We stayed here on a Saturday night following a wedding nearby. The room was clean and spacious. We had an easy check in and out. Had no complaints with our stay. Have stayed in other Holiday Inns with an attached restaurant and received a small discount when dining but did not here. That is my only minor complaint.

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Thank Julie W
Wonder Lake, Illinois
Reviewed 10 September 2013

If you reserve a room in advance and can't make it, Holiday Inn keeps your money. But just because you reserve and pay for a room in advance, doesn't mean you will GET the room you reserved, and they STILL keep your money. I stayed at the Holiday Inn Kalamazoo West, paid for the room weeks in advance, and the...

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5Thank ZannieW
IHGCare, Guest Relations Manager at Holiday Inn Kalamazoo-West, responded to this review

Dear ZannieW, Thank you for your review regarding your recent stay at the Holiday Inn Kalamazoo West, MI. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance. Sincerely, Dhan M Case Manager IHGCare

Kalamazoo, Michigan
Reviewed 30 August 2013

Casey & the staff went above and beyond to make my birthday celebration so special. The staff had a surprise birthday party for me and passed around & signed a birthday card. There was birthday cake and ice cream to share with everyone at the customer appreciation party. I stay here several days every week and am a Priority Club...

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Helpful?
Thank Clive C
Amber A, Front Desk/Concierge staff at Holiday Inn Kalamazoo-West, responded to this review

Hello! We are so thrilled that our staff was really able to 'WOW" you for your birthday! It is wonderful to hear that we have provided such good and reliable service to one of our most loyal regular guests. We hope that we will have future opportunities to celebrate your birthday here with us in Kalamazoo! -Amber and the Holiday...

Monona, Wisconsin
Reviewed 28 August 2013

Choose the hotel, via on-line, because it had a pool and activity area for the kids. Easy parking and easy access to the rooms via elevators. Room was orderly. The remote was a bit gross. Hotels may wish to make cleaning the remote part of the cleaning procedure. Room was quiet because we chose one that wasn't on the highway...

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Helpful?
Thank Slawrence67
Management response:

Hello! Thank you so much for taking the time to leave us feedback about your stay! We are definitely proud of our Hollidome pool area, and are thrilled that your children were able to enjoy one of our greatest features. We are very sorry about the difficulties with your remote, and we will make sure that we pay closer attention...

Chicago, Illinois
Reviewed 26 August 2013

I was in Kalamazoo recently for the wedding of a friend. They had not blocked off rooms, so deciding to stay here was MY choice. The turn-in to the road leading to the hotel could be better marked. The front desk staff was courteous and provided me with a bag of snacks for being a premium club member. The room...

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Helpful?
Thank Hammerhead141
Management response:

Hello, Thank you for taking the time to leave leave such comprehensive feedback about your stay with us. We are glad that you were able to enjoy a quiet and relaxing stay with us. We will be sure to pass your feedback about the towels and sheets on to our housekeeping staff. We are sorry you were unable to sample...

Reviewed 21 August 2013 via mobile

Dan was one of the best servers I've ever had the privilege to watch. I open restaurants and train teams (mgr and staff) for a living. I would kill to film this guy for our classes. Great experience! Thanks again Dan!!!

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Thank DatguyWood
Reviewed 5 August 2013

We would like to say this was a very nice hotel but from several of the other reviews we were very hesitant to make reservations. The hotel is very nice and the room was very clean and large. The bathroom was excellent! New facilities...the toilet is one of the "cruise line flushes." It has lots of activities for a family,...

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Thank summersong1969
Frankfort, Illinois, United States
Reviewed 25 July 2013

Upon checking in, I handed the desk my Holiday Inn rewards card and was surprised to receive two cards for a free buffet breakfast for the two mornings of our stay. Since there is no continental breakfast at this hotel, it was a nice to have. Our stay here was for a baseball tournament. The rooms were clean and comfortable....

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Thank Judi R
Miamisburg, Ohio
Reviewed 22 July 2013

We stayed for a lacrosse tournament. The hotel was great about getting our team in the same area and helped with every request we had. The restaurant staff allowed us to purchase a gallon of milk and a pitcher of OJ for our team breakfast. The only damper on the trip was the security guard hounding our boys. He wouldn't...

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Helpful?
Thank Clay W

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Holiday Inn West, the best in personalized guest experiences. We’re here to serve you! ... more   less 

Additional Information about Holiday Inn Kalamazoo-West

Address: 2747 S 11th St, Kalamazoo, MI 49009-2177
Region: United States > Michigan > Kalamazoo County > Kalamazoo
Price Range: ₹ 6,405 - ₹ 10,915 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Kalamazoo-West 3.5*
Number of rooms: 186
Reservation Options:
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Also Known As:
Holiday Inn Kalamazoo-West Hotel Kalamazoo
Kalamazoo Holiday Inn
Hotel Style:
#5 Business Hotel in Kalamazoo
#7 Romantic Hotel in Kalamazoo
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Questions & Answers

Questions? Get answers from Holiday Inn Kalamazoo-West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want quiet, get room away from the atrium”
 of 5 bubbles BeachLeech, 22 Feb 2017 | Read review
“Great for a family getaway.”
 of 5 bubbles 654lauril, 8 Jan 2017 | Read review
“stay away from 112, and if you have loud parents in the open area ( hockey parents), it might affect room facing the pool. Ask the clerk.”
 of 5 bubbles RG340, 21 Nov 2016 | Read review
“Heat doesn't work”
 of 5 bubbles 247JimH, 26 Oct 2016 | Read review
“Poolside rooms can be very loud. Buyer beware...”
 of 5 bubbles BLT1991, 17 Oct 2016 | Read review
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