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Holiday Inn Kalamazoo-West

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Traveller (66)
Room & Suite (50)
Pool & Beach (10)
Overview
  • Excellent38%
  • Very good29%
  • Average14%
  • Poor10%
  • Terrible9%
Travellers talk about
“ping pong”(19 reviews)
“pool area”(29 reviews)
“hot tub”(35 reviews)
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
Room Service
3 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (309)
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Traveller rating
108
91
46
32
29
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108
91
46
32
29
Show reviews that mention
All reviewsping pongpool areahot tubbunk bedsrestaurant staffarcade roomlarge poolpicnic tablesbreakfast buffetfront desk staffhotel managementthe staff was friendly and helpfullittle thingsking roomfitness centerholidomepoolside
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11 - 15 of 306 reviews
Reviewed 27 January 2018

This was the reccomended hotel for a conference, and so we booked it. First, it's underrenovations, so you cannot rest in the afternoon, or anytime between 9am-7pm if you need to rest. There was at least one large bug we saw int he room. One...More

Thank Zoomflute
Response from Abby W, Front Office Manager at Holiday Inn Kalamazoo-WestResponded 9 February 2018

Zoomflute, thank you for taking the time to provide feedback regarding your stay at our property. The Hotel is going under a huge renovation and we apologize for any issues this may have caused you during your stay. Recently we have done an overhaul on...More

A TripAdvisor Member
1
Reviewed 17 January 2018 via mobile

My room looked very clean at first. But was not. My hat fell behind the bed and when i went to pick it up i seen something else..It was someones underwear that they left there.What is gross is that they most not clean behind the...More

Thank A TripAdvisor Member
Response from Abby W, Front Office Manager at Holiday Inn Kalamazoo-WestResponded 18 January 2018

Thank you for taking the time to let us know about your recent stay at the Holiday Inn West Kalamazoo. I am very sorry about the condition and location of your room. I was informed of the issue with the underwear behind the bed frame...More

Reviewed 15 January 2018 via mobile

Hotel needs to be updated. Room was 56 degrees at check in 3am room was only 66 with temperature set at 72. Beds are small and room feel dirty. Pool area looked nice however was closed for maintenance😈. Breakfast was great.

Thank deonr911
Response from Abby W, Front Office Manager at Holiday Inn Kalamazoo-WestResponded 17 January 2018

Thank you so much for your feedback. We appreciate all insight on what we can do to make all of our guests stay a great stay. We hope to see you when our remodel is complete!

Reviewed 13 January 2018 via mobile

Stayed here two nights. Upon arrival the heat in my room was off and it was a chili 53 in there. I tuned the heat on and set it to 90. I then did some running around for a few hours, when I returned it...More

Thank Dustin A
Response from Abby W, Front Office Manager at Holiday Inn Kalamazoo-WestResponded 14 January 2018

Thank you for your valuable feedback, we appreciate our guests and always want to hear about their stays.

Reviewed 8 January 2018

We came back again to do my son's birthday party. We had a few problems this time. First off, check in was 3 pm, we arrived there about 3:30 and the room wasn't ready. If this was the only problem the whole visit, I would...More

Thank Lauri L
Response from Abby W, Front Office Manager at Holiday Inn Kalamazoo-WestResponded 10 January 2018

Thank you for taking the time to provide us with important feedback. We always want our guests to feel appreciated, and hope to learn from past experiences in order to make the next stay better.

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Best Value Properties in Kalamazoo, MI
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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Room Service
Free Parking
Meeting Rooms
Laundry Service
Banquet Room
Self-Serve Laundry
Conference Facilities
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Multilingual Staff
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$ 101 - US$ 199 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Kalamazoo
#7 Romantic Hotel in Kalamazoo
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 101 - US$ 199 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Kalamazoo
#7 Romantic Hotel in Kalamazoo
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (66)
Room & Suite (50)
Pool & Beach (10)
Dining (2)
Questions & Answers
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Room Tips
"All rooms face the pool and play area so it could be a little noisy."
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"Kids enjoyed the bunk beds in the pool side rooms."
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"We enjoyed the pool side rooms but due to noise others may not prefer the first 2 floors."
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"Families may enjoy rooms that are over the atrium. Otherwise stay towards the exits."
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