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All reviewsairport shuttlebreakfast buffetovernight stopgreat pillowswingsnice hotelroom was cleanshower wallwednesday nightspent one night herein room coffeeoff the highwaybed and pillowsearly checkclose to downtowndesk staffwonderful stay
A very nice hotel, centrally located. Unfortunately, the staff was incredibly rude, including the management. After having a great stay and heading home, I saw my credit card was charged $100! When I first called, they were unable to tell me why this charge occurred....More
Response from Valerie S, Manager at Four Points by Sheraton KalamazooResponded 2 weeks ago
Thank you for reaching out about your stay with us! I understand how frustrating your billing experience was, and I apologize for the error on our end. We have revised our damage evaluation procedures to ensure this issue does not happen in the...More
We visited as a group to go skiing and really enjoyed the entertainment both evenings and proximity to the downtown area. All of the staff members were very helpful with their recommendations and we enjoyed each place we visited. Thanks to Stephanie for a quick...More
Response from Valerie S, Manager at Four Points by Sheraton KalamazooResponded 17 January 2018
I’m happy to hear your group enjoyed your ski trip! Our live music every Wednesday, Friday, and Saturday night is popular with guests and locals alike. I’ll make sure Stephanie sees your great comments.
I’m sure you’ll have lots of opportunities to come...More
Really enjoyed our one night stay.
Best beds of any Four Points. Right at the entrance of the interstate highway.
Lots of fast food restaurants within a minute and gas stations.
The hotel itself is typical of Four Points properties so you know what to...More
Stayed at this hotel this past weekend for MYWAY State Championship event at the wings center. Multiple complaints. First and foremost, Check in time is 4:00pm our room was not available until 5:30pm. Upon entry into our room the floors were not vacuumed from the...More
Thank Chelsea M
Response from Valerie S, Manager at Four Points by Sheraton KalamazooResponded 3 weeks ago
Hi Chelsea M,
Thank you for the feedback on your recent stay with us! We value hearing from our guests so we know what we’re doing right and upon what we can improve. I understand how frustrating your stay was, and I apologize you did...More
This is the third time we have stayed at this property. It has been two years since our last stay. We always have a nice time here. We stayed for 3 nights. Check in and check out were both fast and easy. All staff we...More