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Residence Inn Grand Rapids West

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141 Reviews from our TripAdvisor Community

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Showing 140: English reviews
Saugatuck, Michigan
Reviewed 20 September 2016

The location drew me to this hotel, it across the street from Rivertown Crossing Mall and there are excellent restaurants a few steps from the Residence Inn. The staff was welcoming, the room was very comfortable, and the breakfast felt a bit more upscale than the usual Marriott chain breakfasts. Also all the staff was helpful, especially the breakfast manager....

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Helpful?
Thank lindarelenbaas
Andrew W, Manager at Residence Inn Grand Rapids West, responded to this review

Hello lindarelenbaas! Thank you very much for the kind words! We love it when we hear that we've given great service to our guests. We will be sure to pass along the kind words to Lora in breakfast! Please visit us again soon! Kind Regards, Andrew White

Reviewed 17 August 2016

At first glance the hotel seemed great, check-in was fairly quick, however it ended up disappointing us. We had a one bedroom suite which was clean and nice, however the bed was beyond uncomfortable. My kids could not get comfortable on the paper thin pull-out mattress. Also, we visited the pool, which is quite nice but the atmosphere was terrible....

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Helpful?
Thank Stephanie G
Andrew W, General Manager at Residence Inn Grand Rapids West, responded to this review

Stephanie s, Thank you for taking the time to review your experience with us. I am very sorry to hear of the issues you had with the uncomfortable mattress, crowded pool area, and poor service while you were with us. Each of these items have been addressed with proper departments at my hotel so that we can eliminate them from...

Grandville, Michigan
Reviewed 11 August 2016

Staff at the front desk was very helpful and friendly. However, too often one person was left covering the desk, running things to rooms, etc. and some friends calling in said the phone just rang. Bring your own cell phone if need to catch calls. Computer is hit or miss, sometimes it works, sometimes it is down. Bring a laptop...

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Helpful?
Thank gday2uWMI
Andrew W, General Manager at Residence Inn Grand Rapids West, responded to this review

gday2uWMI, Thank you for taking the time to review our location. We appreciate your feedback, and hope to use it to better our property and service. You have brought up a number of points that I will personally look into and find solutions for, as our guests deserve the very best from our hotel. I certainly do apologize that you...

Mishawaka, Indiana
Reviewed 11 August 2016

Located within shouting distance of many chain restaurants, shopping, etc. Nice little pool and hot tub. Got a suite with pull out hide a bed couch. The mattress on the couch was less than good, but we only had our young grand daughters sleeping there, so it wasn't a big deal. For an adult or two, it would be less...

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Helpful?
Thank thevinoman
Andrew W, General Manager at Residence Inn Grand Rapids West, responded to this review

thevinoman, Thank you very much for your review. I am very glad to hear you had a positive things to stay about our staff. I do apologize for the state of the sofa bed. I would encourage you to reach out to me at awhite@fhginc.com to let me know which room you were in. We can look into that mattress,...

Cheboygan, United States
Reviewed 23 June 2016

My husband and I always stay at this hotel when we are in the area. The hotel is very clean and comfortable, and the staff is always outstanding. The location is perfect for shopping - a mall is right across the street. There are several restaurants in the area - some within walking distance. I would highly recommend this hotel.

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Helpful?
Thank Bobie C
Andrew W, General Manager at Residence Inn Grand Rapids West, responded to this review

Bobie C, We are so very grateful to hear of your loyalty to our hotel. We will be certain to pass along the accolades to our staff - they love hearing reviews such as yours! Happy Travels, Andrew White

Ann Arbor, Michigan
Reviewed 23 June 2016

We were in town for a wedding, and stayed here along with many of the families members of the bride. We arrived right at 3 to change our clothes and freshen up from a long drive. When our room wasn't ready, we were quickly given another room. It was very clean and nicely decorated. We came back much later and...

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Helpful?
Thank Heidihausfrau81
Andrew W, General Manager at Residence Inn Grand Rapids West, responded to this review

Hi Heidihausfrau81! We are so very glad you had a good time while you were in town for a wedding! I will be sure to pass along the kind words to our breakfast attendant who looks to have given great service while you were here! We appreciate your feedback and hope to see you next time your travels bring you...

Reviewed 22 June 2016 via mobile

We stayed at this hotel as a weekend getaway. We just needed some time to unwind & enjoy time away from life. This hotel is in a great location! Everything you need is within a very short drive. The hotel is close to a major mall, but only 15 minutes from the Outlet Mall. There are also plenty of great...

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Helpful?
Thank Shawna A
Andrew W, General Manager at Residence Inn Grand Rapids West, responded to this review

Shawna A, Thank you so much for your awesome review of our property. We are very glad to hear that you were happy with your experience with us. We hope that we will see you again very soon! Thank you, Andrew White

United States
Reviewed 22 June 2016

Plenty of restaurants nearby, which was convenient. Room was clean and quiet. Hotel could use a little bit of a refurbishing, but overall not bad. Staff was friendly and check-in and check-out was a breeze.

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Helpful?
Thank adventureseekerx2
Andrew W, General Manager at Residence Inn Grand Rapids West, responded to this review

Hello adventureseekerx2, We appreciate your feedback, thank you for taking the time to review our property. We are glad to hear you appreciated the clean, quiet accommodations. Please understand that we have noted your comments in regards to the condition of our property, and have relayed them to our renovations team. Please feel free to contact me should you have...

Stevensville, Michigan
Reviewed 1 June 2016

We stay at the Residence Inn at Rivertown Point Court SW in Grandville, Michigan when ever we come to Grand Rapids shopping and have found that the staff here is very helpful and caring towards their customers. This visit was a surprise for my daughters birthday. When we checked in the desk clerk asked me what brought us to Grand...

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Helpful?
Thank cmgray51
Andrew W, General Manager at Residence Inn Grand Rapids West, responded to this review

Dear cmgray51, Thank you for your kind review. We are so pleased that you enjoyed your experience with us -- we are in a perfect location for both shopping and restaurants! I am very glad that our front office staff were able to listen to you and provide you with a little something extra; happy, happy birthday to your daughter!...

Reviewed 17 May 2016

nice room and great staffs - what else can I ask for when traveling! I would definitely go back there if traveling back in the area! Always had coffee there and always someone at the front ready to help you about anything. My room had a comfortable bed and a nice kitchen - it was a nice one bedroom suite...

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Helpful?
Thank Laurent K
Andrew W, General Manager at Residence Inn Grand Rapids West, responded to this review

Hello Laurent K, Thank you so much for the kind review! We absolutely loved having you with us during the NCAA Golf Championship and are thrilled that you enjoyed your suite upgrade and hotel accommodations! Our staff really enjoyed getting you know you during your stay! We look forward to having you with us again when your travels bring you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Self-Serve Laundry
  • Meeting Rooms
  • Laundry Service

Additional Information about Residence Inn Grand Rapids West

Address: 3451 Rivertown Point Ct SW, Grandville, MI 49418-3077
Region: United States > Michigan > Ottawa County > Grandville
Price Range: ₹ 10,847 - ₹ 16,031 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Grand Rapids West 3*
Number of rooms: 90
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Also Known As:
Residence Inn Grand Rapids West Hotel Grandville
Residence Inn Grandville
Grandville Residence Inn
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Questions & Answers

Questions? Get answers from Residence Inn Grand Rapids West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on the third floor so there no one to make noise above us but it did seem to be very quiet anyway.”
 of 5 bubbles hpalmbos, 19 Oct 2016 | Read review
“room 124 super quiet”
 of 5 bubbles canadian175, 6 Oct 2016 | Read review
“Rooms on the opposite side of the mall are quieter.”
 of 5 bubbles gday2uWMI, 11 Aug 2016 | Read review
“Top floor rooms away from the stairs are quiet.”
 of 5 bubbles bobiec2014, 22 Jun 2016 | Read review
“Room away from the pool and on a top floor was quiet.”
 of 5 bubbles adventureseekerx2, 21 Jun 2016 | Read review
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