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Holiday Inn Express Hotel & Suites Grand Rapids Airport

HIExpress.comUS$ 104*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
US$ 120*
US$ 104*
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US$ 120*
US$ 120*
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Holiday Inn Express Hotel & Suites Grand Rapids Airport
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246 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Grand Rapids Airport
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Showing 245: English reviews
Reviewed 28 June 2015 via mobile

Hotel was clean and neat and the breakfast was hot and fresh. The only issue is that the swimming pool is closed and they don't have any notice before you book the room. After driving all day we find a swim to be a great way to relax. We would have stayed at another location if we knew in advance...

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Helpful?
Thank mtm60004
Kristan D, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. Sincerely, Kristan D. General Manager

Columbus, Ohio
Reviewed 25 June 2015 via mobile

I stayed here on a business trip. Upon arrival the clerk greeted us very friendly. There was an issue with my reservation. Somehow it has been cancelled. Not what you want to after a long day. Fortunately there were rooms available. The clerk was vey helpful and apologized for the inconvenience. The hotel location is very good but quiet. The...

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Helpful?
Thank GHM411
Kristan D, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kristan D. General Manager

Pittsburgh, Pennsylvania
Reviewed 23 June 2015

We stayed just one night, but it was one of the best hotels or Holiday Inn Express Hotels we ever stayed in. The lobby, area for continental breakfast, and rooms were very clean. Our bed was fantastic; wonderful firm mattress, so we had a great night's sleep. We had many amenities in our room: microwave, refrigerator, coffee pot, plastic ware,...

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Helpful?
Thank Marmoore66
Kristan D, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We look forward to having you back. Sincerely, Kristan D. General Manager

Grand Rapids, Michigan
Reviewed 15 June 2015 via mobile

Stayed at HIE a few day back traveling in business. The front desk was pleasant and knowledgable, breakfast was tasty and always being restocked, and the rooms where very tidy and clean. I enjoyed the comfortable bed as I had a pleasant nights rest. I noticed a pool but didn't use it. Seemed clean and fun from the window. Employees...

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Helpful?
Thank Kardokh p
Kristan D, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kristan D. General Manager

Traverse City, MI, United States
Reviewed 9 June 2015

From the moment we entered the lobby to the time we had to leave, we were always treated with smiles and friendliness by the staff at the front desk, especially Kaitlyn, and others! Our room was nice as we fit 6 women in there - including two teens! There were two double beds and a pull out double couch, two...

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Helpful?
Thank Heidi G
Kristan D, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kristan D. General Manager

Grawn, Michigan
Reviewed 12 May 2015 via mobile

First of all, I've stayed here multiple times before. Never a problem. This time when we checked in we found someone's leftover food in the mini fridge, a dirty bathroom with lots of hairs (hairs not from your head!) on the floor & in tub, a pill on the bathroom floor, the toilet seat was broken, and there were hairs...

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Helpful?
1Thank Michelle G
Kristan D, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Please...

Chiang Mai, Thailand
Reviewed 4 May 2015

We stayed here at Holiday Inn Express Hotel and Suites for 3 nights. Hotel-wise, it's very clean, spacious and very comfortable. It's also accessible to a convenient grocery story and quite a few nice restaurants, all within a 10-minute walking distance. It offers a pretty decent, but somewhat spartan breakfast buffet, a swimming pool, airport shuttle, and fast internet service....

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Helpful?
Thank GraceWonders
Kristan D, Owner at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you felt so welcomed during your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kristan D. General Manager

Detroit, Michigan
Reviewed 29 April 2015 via mobile

The room was comfortable, the internet was great and the breakfast was much better than expected. Robert, the manager, is so nice and friendly he seems like he is out of a storybook! He welcomes everyone and makes sure you have a smile on your face. My company had a mix up with my booking and the hotel staff got...

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Helpful?
2Thank brittanyb9101
Kristan D, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kristan D. General Manager

Chicago
Reviewed 27 April 2015

I used to stay at this hotel once a month and considered it above average. Sorry to say that no longer appears to be true. Check in was an inconvenience to the person behind the counter and she clearly had to ask and tell me things that she didn't really want to. My room smelled of smoke and although I...

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Helpful?
Thank bustraveler123
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Dear bustraveler123, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding front desk service, carpet and room condition and cleanliness which was unacceptable. We will address these concerns. I assure you that the feedback of our hotel will be reviewed...

Angola, Indiana
Reviewed 14 April 2015

Currently staying at the Holiday Inn behind Meijer and I can guarantee you will not find better customer service anywhere else in Grand Rapids. The ladies at the front desk are very knowledgeable and go above and beyond their normal job description to assist all of their guests. If you get the chance to visit this hotel you wont be...

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Helpful?
1Thank Phillip G
Kristan D, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kristan D. General Manager

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Join us at the newest Holiday Inn Express in Grand Rapids, MI!The Holiday Inn Express Grand Rapids Airport Hotel provides quality and comfort with a unique twist...all rooms are suites! The Gerald R. Ford International Airport (GRR) is located only 3 miles from this airport hotel and our complimentary airport shuttle service will have you there in minutes.Amenities abound at the Holiday Inn Express Grand Rapids Airport. Stay Smart with Express Start breakfast served daily (including those irresistible cinnamon buns) and hot coffee offered round the clock. When you arrive, take a dip in our indoor pool or shoot hoops at the backyard sport court. If there is work to be done, you ll love free wireless Internet throughout the hotel and complimentary business center services.The Holiday Inn Express Grand Rapids Airport guests often visit nearby local Grand Rapids businesses including Steelcase Headquarters, Amway, Cascade Engineering, and Meijer among others.Holiday Inn Express Grand Rapids Airport is family and group friendly too, located next door to the MVP Sports Fieldhouse. We are also situated within walking distance of Cascade Meijer and Macaroni Grill, 2 miles from the Woodland Mall and Centerpointe Mall, 2 miles from Celebration Cinema, and only 5 miles away from the Frederik Meijer Gardens. The sandy beaches of the Lake Michigan shore is only a 35 minute drive. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Grand Rapids Airport

Address: 5401 28th Street Southeast, Grand Rapids, MI 49546
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: ₹ 6,637 - ₹ 11,535 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Grand Rapids Airport 2.5*
Number of rooms: 121
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Grand Rapids Airport
Holiday Inn Grand Rapids
Grand Rapids Holiday Inn
Holiday Inn Express Grand Rapids
Hotel Style:
#14 Business Hotel in Grand Rapids
#14 Family Hotel in Grand Rapids
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Grand Rapids Airport staff and other travellers.
4 questions
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Lincoln Park, Michigan
over a year ago
Sault Ste. Marie, Michigan
over a year ago

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Questions? Get answers from Holiday Inn Express Hotel & Suites Grand Rapids Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ground floor”
  • soaking tub in king suite
jackfrost778, 10 Mar 2017 | Read review
“Close to food, expressway, grocery store.”
taurus_se98, 9 Mar 2017 | Read review
“Room 118 needs a muffler on the heater.”
sdechamp, 26 Dec 2016 | Read review
“We overlooked the parking lot on third floor would ask for room across the hall as the floodlight shone into our room.”
brett2216, 31 Oct 2016 | Read review
“Ask for desired room level and pillow preference.”
537murrayg, 17 Oct 2016 | Read review
5 of 5
HIExpress.com
US$ 104* /night
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Prices are for 1 room, 2 adults
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