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Holiday Inn Express Hotel & Suites Grand Rapids Airport

262 reviews
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Traveller (29)
Room & Suite (34)
Dining (4)
Overview
  • Excellent44%
  • Very good30%
  • Average15%
  • Poor6%
  • Terrible5%
Travellers talk about
“front desk”(40 reviews)
“meijer store”(8 reviews)
“pancake machine”(3 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Free Airport Transportation
2.5 Star Hotel
All hotel details
Offers from Holiday Inn Express Hotel & Suites Grand Rapids Airport
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (262)Write a Review
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All reviewsfront deskmeijer storepancake machineshuttle drivercheese omeletshort staygrand rapids airportparking lotsleeper sofafree breakfastbiscuits and gravywould stay here againking suitemini fridgeexercise roomthe hotel is cleanfirst floor
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11 - 15 of 261 reviews
Reviewed 9 August 2017

I shared a room for three nights at the Holiday Inn Express, during a business trip to Grand Rapids. My employer paid for the lodging, but it didn't bother me when the clerk asked for my credit card number, since that is a common practice....More

Thank barbsears0132
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grand Rapids AirportResponded 23 August 2017

Dear barbsears0132, Thank you for your recent stay with us and reviewing our property. Please accept my sincerest apology for the experience you had with your bill. It is with deep regret that did not live up to your expectations. I am also sorry for...More

Reviewed 29 July 2017

Staff was very helpful. Room was clean and ready when I checked in. Everyone I came in contact with was ready to go above and beyond to make my stay pleasant. Next to Meijers is a great location. Great management! Even in uncomfortable situation (being...More

Thank taurus_se98
Response from Amanda M, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids AirportResponded 29 July 2017

Thank you taurus_se98 for your excellent rating and for taking a moment to share your thoughts on your recent stay with us. We're thrilled we exceeded your expectations and appreciate your kind words. We look forward to having you as our guest again soon.

Reviewed 13 July 2017

I booked a room for me and my daughters, of which they were arriving before me. One of my daughters was arriving around in the early evening about 5 hours before her sister. The hotel refused her the ability to check in even though she...More

Thank Douglas L
Response from Amanda M, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids AirportResponded 14 July 2017

Thank you Douglas L for taking a moment to share your comments on your recent experience with our hotel. I understand you were very upset. Our policy states a person must be 21 in order to check in to our hotel. We at no time...More

Reviewed 10 July 2017 via mobile

This was a very nice hotel room. We were pleasantly surprised with our room. It was a very convenient location for our wedding that we were attending. They staff was very friendly but the breakfast was very crowded, so we left to find our own.More

Thank JoAnne B
Response from Amanda M, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids AirportResponded 11 July 2017

Thank JoanneB for your awesome rating and review. We appreciate our guests for taking the time to do so. I'm sorry our breakfast area was so crowded that you weren't able to enjoy our free breakfast. We hope the next time your in Grand Rapids,...More

Reviewed 26 June 2017

I stayed here as they offered an airport shuttle. It runs on the 1/2 hour starting at 4am. They encourage you to sign up for the shuttle. Service was prompt and quick.. The rooms are suites which offer more seating area. Great work desk with...More

1  Thank Jodnay
Response from Amanda M, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids AirportResponded 28 June 2017

Thank you Jodnay for choosing our hotel and posting your nice review and rating about your stay with us. We value all guest feedback and it is always gratifying when it is as positive as yours. We look forward to and welcome the opportunity to...More

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About
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Free Parking
Airport Transportation
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Dry Cleaning
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$ 106 - US$ 172 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Family Hotel in Grand Rapids
#14 Business Hotel in Grand Rapids
Room types
Suites, Non-Smoking Rooms, Family Rooms, Kitchenette
Details
Price range
US$ 106 - US$ 172 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Family Hotel in Grand Rapids
#14 Business Hotel in Grand Rapids
Room types
Suites, Non-Smoking Rooms, Family Rooms, Kitchenette
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Traveller (29)
Room & Suite (34)
Dining (4)
Pool & Beach (4)
Business Centre & Event Rooms (6)
Questions & Answers
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wwjd1947
22 July 2016|
Answer
Response from travelerplus2 | Reviewed this property |
There was no charge to park my car when I stayed there a few months ago.
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12
Room Tips
"ground floor"
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"Close to food, expressway, grocery store."
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"Room 118 needs a muffler on the heater."
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"We overlooked the parking lot on third floor would ask for room across the hall as the floodlight shone into..."
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