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All reviewsfront deskmeijer storepancake machineshuttle drivercheese omeletshort staygrand rapids airportparking lotsleeper sofafree breakfastbiscuits and gravywould stay here againking suitemini fridgeexercise roomthe hotel is cleanfirst floor
I shared a room for three nights at the Holiday Inn Express, during a business trip to Grand Rapids. My employer paid for the lodging, but it didn't bother me when the clerk asked for my credit card number, since that is a common practice....More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grand Rapids AirportResponded 23 August 2017
Thank you for your recent stay with us and reviewing our property. Please accept my sincerest apology for the experience you had with your bill. It is with deep regret that did not live up to your expectations. I am also sorry for...More
Staff was very helpful. Room was clean and ready when I checked in. Everyone I came in contact with was ready to go above and beyond to make my stay pleasant. Next to Meijers is a great location. Great management! Even in uncomfortable situation (being...More
Response from Amanda M, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids AirportResponded 29 July 2017
Thank you taurus_se98 for your excellent rating and for taking a moment to share your thoughts on your recent stay with us. We're thrilled we exceeded your expectations and appreciate your kind words. We look forward to having you as our guest again soon.
I booked a room for me and my daughters, of which they were arriving before me. One of my daughters was arriving around in the early evening about 5 hours before her sister. The hotel refused her the ability to check in even though she...More
Thank Douglas L
Response from Amanda M, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids AirportResponded 14 July 2017
Thank you Douglas L for taking a moment to share your comments on your recent experience with our hotel. I understand you were very upset. Our policy states a person must be 21 in order to check in to our hotel. We at no time...More
This was a very nice hotel room. We were pleasantly surprised with our room. It was a very convenient location for our wedding that we were attending. They staff was very friendly but the breakfast was very crowded, so we left to find our own.More
Thank JoAnne B
Response from Amanda M, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids AirportResponded 11 July 2017
Thank JoanneB for your awesome rating and review. We appreciate our guests for taking the time to do so. I'm sorry our breakfast area was so crowded that you weren't able to enjoy our free breakfast. We hope the next time your in Grand Rapids,...More
I stayed here as they offered an airport shuttle. It runs on the 1/2 hour starting at 4am.
They encourage you to sign up for the shuttle. Service was prompt and quick..
The rooms are suites which offer more seating area. Great work desk with...More
1 Thank Jodnay
Response from Amanda M, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids AirportResponded 28 June 2017
Thank you Jodnay for choosing our hotel and posting your nice review and rating about your stay with us. We value all guest feedback and it is always gratifying when it is as positive as yours. We look forward to and welcome the opportunity to...More