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Holiday Inn Express Hotel & Suites Grand Rapids Airport

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Holiday Inn Express Hotel & Suites Grand Rapids Airport
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243 Reviews from our TripAdvisor Community

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Showing 242: English reviews
Start your review of Holiday Inn Express Hotel & Suites Grand Rapids Airport
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Nashville, Tennessee
Reviewed 1 week ago

Stayed 2 nights. Booked 2 king suite rooms. The rooms were 1st floor just down the hall from the front desk. The rooms were a bit dated and felt small, but were warm and I slept great. This is probably the quietest room I have ever stayed in. Never heard another person. Breakfast is standard fare. My GPS arrived in...

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Helpful?
Thank DrEECS
Amanda M, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Thank you DrEECS for taking the time to give us your rating and review. I'm so glad you we're able to get a good nights rest while staying with us. I would also like to apologize for our rooms being outdated. We do have very exciting news, we are moving into a brand new building in January 2018! We hope...

Asheville, North Carolina
Reviewed 2 weeks ago

Stayed two days this past week 3/7/17 and 3/8/17, excellent wifi and the king suite with a soaking tub was a plus after a long work day. Their power stayed on the whole time while others were out all around town due to the wind storm.

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Helpful?
Thank jackfrost778
Amanda M, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Thank you jackfrost778 for your 5 star rating and review. We're glad you enjoyed your stay with us. We look forward to your next visit with us.

Grand Rapids, MI
Reviewed 2 weeks ago

Needed a room quickly due to power outage. Every staff member we came in contact with was friendly and made over the dog. Room was clean and welcoming. Breakfast bar has a nice selection and was well stocked. Suites are great!!

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Helpful?
Thank taurus_se98
Amanda M, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Thank you taurus_se98 for taking a moment to give us your five star rating and awesome review. We're glad we were able to provide you and your furry friends a home away from home to stay due to the recent power outages. We look forward to you being our guest again soon, hopefully under more relaxing circumstances!

A TripAdvisor Member
Jackson, Mississippi
1 review
Reviewed 2 weeks ago via mobile

The hotel was very accommodating to a arrival at 1 am. The room was clean and fresh and rate is very reasonable. I did have the heat go out in the room and the hotel maintenance was checking it out within minutes of me reporting it to the front desk. When he said it would take time to repair he...

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Helpful?
Thank A TripAdvisor Member
Amanda M, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Thank you very much for posting your excellent comment and 5 star rating. I'm glad we were able to exceed your high standards. I'm excited to let Tara know how much you appreciated her customer service. We all are looking forward to your next stay with us!

Dearborn, Michigan
Reviewed 24 January 2017

We were in town for a funeral this past spring, and needed to find a hotel near the funeral home. Traveling in our group was myself, my husband and our three kids. We did not have much to choose from for beds, so we just got two double beds and made the best of it. Upon arrival, we checked in....

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Helpful?
Thank lpilato79
Amanda M, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Thank you lpilato79 for taking a moment to place your rating and review. I apologize we didn't exceed your expectations. I'm glad your husband and children had a good time in a pool. We will look into your complaint of the bad breakfast food and see if we can make some changes to improve in this area. Again from our...

Bangkok
Reviewed 5 January 2017

Stayed in a King Suite for 12 days over the holidays. 2 adults and 2 tweens. Room: The suites are a bit cozy for 4 people as the sofa almost blocks the door when opened. The kitchenette is functional (sink, microwave, coffee maker, frig) but no utensils provided. Breakfast: About the same everyday but good enough: cheese omelets, biscuits and...

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Helpful?
Thank Adventravler
Kristan D, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Dear Adventraveler, Thank you so much for taking the time to review your experience with us. We are delighted to hear that the majority of your stay met, if not exceeded, your expectations. Our entire staff is dedicated to providing the best guest experience and it is wonderful that we delivered. We are very sorry that our housekeeping did not...

Battle Creek, Michigan
Reviewed 29 December 2016 via mobile

Hotel was very nice , the stuff was great . Pool and hot tub was nice . Free breakfast was so good . Great location easy to get to things . Price is good . Need anything just ask. We had a king size bed with spa and it was a wonderful trip .

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Helpful?
Thank Christine L
Kristan D, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Dear Christine L, Thank you for taking the time to review your experience with us. We are so pleased to hear that everything about your stay met or exceeded your expectations. Our entire staff is dedicated to providing the best guest experience and it was our pleasure to have been of service to you. We appreciate the feedback and hope...

Pinckney, Michigan
Reviewed 26 December 2016

I work in GR... Had my wife and children come to Van Andel for the TSO concert and spend the night at the HIE. The staff was friendly, and let my wife check in early. However, when we got in late that night the heater was so loud we could not sleep. Kids, of course, were able to sleep so...

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Helpful?
Thank sdechamp
Kristan D, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Dear Sdechamp, Thank you for taking the time to provide feedback on your stay. We are delighted to hear that our staff service met your expectations! Unfortunately, it does seem that your stay didn't quite live up to everything you hoped for and for that, we are truly sorry. We have deposited some points into your account for your troubles...

Sao Jose Dos Campos, SP
Reviewed 21 December 2016 via mobile

Good hotel. Breakfast good enough. Crew very helpful. Not so easy access, but not hard to reach. Just behind Meijer hyper market. Warn swimming pool. Clear and big room. Five minutes from airport. Lot of commerce around.

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Helpful?
Thank Fabio A
Kristan D, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Dear Fabio A, Thank you so much for taking the time to review your stay with us. We appreciate your feedback and are very delighted to hear that our service and central location was of great benefit to you. We hope to see you the next time you visit Grand Rapids! Best Wishes, Brandy J - Front Desk

Marquette, Michigan
Reviewed 12 December 2016 via mobile

Stranded in Grand Rapids due to weather and had to make a last minute reservation. We were lucky to end up at Holiday Inn Express Grand Rapids Airport. Our trip from the airport to the hotel was quick and pleasant with a friendly driver who got us there safely in such bad weather. Unfortunately we did not get his name,...

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Helpful?
Thank IronMom1
Kristan D, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Dear IronMom1, Thank you so much for your wonderful review! I am so very happy that my staff was able to make your stay enjoyable. I will be sure to let Sarmad and Brandy know your appreciation. We hope to have you back the next time you are in the Grand Rapids area. Best Regards, Kristan D. General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Join us at the newest Holiday Inn Express in Grand Rapids, MI!The Holiday Inn Express Grand Rapids Airport Hotel provides quality and comfort with a unique twist...all rooms are suites! The Gerald R. Ford International Airport (GRR) is located only 3 miles from this airport hotel and our complimentary airport shuttle service will have you there in minutes.Amenities abound at the Holiday Inn Express Grand Rapids Airport. Stay Smart with Express Start breakfast served daily (including those irresistible cinnamon buns) and hot coffee offered round the clock. When you arrive, take a dip in our indoor pool or shoot hoops at the backyard sport court. If there is work to be done, you ll love free wireless Internet throughout the hotel and complimentary business center services.The Holiday Inn Express Grand Rapids Airport guests often visit nearby local Grand Rapids businesses including Steelcase Headquarters, Amway, Cascade Engineering, and Meijer among others.Holiday Inn Express Grand Rapids Airport is family and group friendly too, located next door to the MVP Sports Fieldhouse. We are also situated within walking distance of Cascade Meijer and Macaroni Grill, 2 miles from the Woodland Mall and Centerpointe Mall, 2 miles from Celebration Cinema, and only 5 miles away from the Frederik Meijer Gardens. The sandy beaches of the Lake Michigan shore is only a 35 minute drive. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Grand Rapids Airport

Address: 5401 28th Street Southeast, Grand Rapids, MI 49546
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: ₹ 7,320 - ₹ 11,242 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Grand Rapids Airport 2.5*
Number of rooms: 121
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Grand Rapids Airport
Holiday Inn Grand Rapids
Grand Rapids Holiday Inn
Holiday Inn Express Grand Rapids
Hotel Style:
#14 Business Hotel in Grand Rapids
#14 Family Hotel in Grand Rapids
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Grand Rapids Airport staff and other travellers.
4 questions
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Lincoln Park, Michigan
11 months ago
Sault Ste. Marie, Michigan
over a year ago

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Questions? Get answers from Holiday Inn Express Hotel & Suites Grand Rapids Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ground floor”
  • soaking tub in king suite
 of 5 bubbles jackfrost778, 10 Mar 2017 | Read review
“Close to food, expressway, grocery store.”
 of 5 bubbles taurus_se98, 9 Mar 2017 | Read review
“Room 118 needs a muffler on the heater.”
 of 5 bubbles sdechamp, 26 Dec 2016 | Read review
“We overlooked the parking lot on third floor would ask for room across the hall as the floodlight shone into our room.”
 of 5 bubbles brett2216, 31 Oct 2016 | Read review
“Ask for desired room level and pillow preference.”
 of 5 bubbles 537murrayg, 17 Oct 2016 | Read review
5 of 5