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All reviewsfront deskmeijer storecheese omeletspancake machinegrand rapids airportparking lotsleeper sofafree breakfastwould stay here againking suitemini fridgethe hotel is cleanpool and hot tubbreakfast barshuttle servicebed was very comfortablehie
The hotel is located behind and around other hotels in a strange corner location but is still pretty easy to find. It appears that the brand new one being built directly behind this one could be replacing it soon, which is probably good because this...More
We stayed only one night as we were in town for a wedding and didn't want to drive home late. We selected this hotel for the location and because we had enough reward points for a free night stay. We were pleasantly surprised at the...More
Response from Amanda M, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids AirportResponded 2 October 2017
Thank you mdklik80 for your outstanding review. We are thrilled you enjoyed your stay with us. We hope you will choose us again the next time your travels bring you back to Grand Rapids, MI.
This hotel is older and undergoing renovations. The staff were warm and very accommodating though and my room was very clean. They gave me recommendations and directions to restaurants in the area and made me feel very at home. I highly recommend this hotel to...More
Staff were very friendly, room was comfortable but needs a little updating. The washroom drains were all clogged. The pool and hot tub was disgusting. Dirty and in serious need of repair. The hot tub control was literally hanging off the wall land was not...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grand Rapids AirportResponded 13 May 2018
Thank you for your stay and for sharing your recent experience at our hotel. It is good to know that you found our rooms to be comfortable. Thank you as well for noting our friendly staff.
I am sorry for the disappointments you...More
I found this hotel to be what I usually expect from a chain like HI, it’s clean and comfortable, the staff were nice, it was affordable and had free parking. Missing a microwave though. My very huge complaint now is I booked with pre-paid reservations...More