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Homewood Suites by Hilton Grand Rapids

Traveller (47)
Room & Suite (45)
Traveller (47)
Room & Suite (45)
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Rooms
23 Dec24 Dec
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1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders GreenPartner
Homewood Suites-by Hilton, is an upscale, yet casual, all-suite residential-style hotel that caters to travelers seeking a homelike hotel experience for a few days or more. The extra space and privacy of the suites, the casual atmosphere, and the many homelike amenities and services ensure guests satisfy their individual need for comfort, flexibility and convenience. All at the price of a high-quality, traditional hotel.
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Property amenities
Free Parking
Pool
Free High Speed Internet (WiFi)
Business Centre with Internet Access
Fitness Centre with Gym / Workout Room
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Breakfast included
Public Wifi
Meeting Rooms
Hot Tub
Laundry Service
Self-Serve Laundry
Non-Smoking Hotel
Heated pool
Indoor pool
Dry Cleaning
Multilingual Staff
Conference Facilities
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Room features
Kitchenette
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Microwave
Refrigerator in room
Good to know
HOTEL STYLE
Family
Quiet
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Double Points, Every Stay
Hotel deals
Location
Full view
49Car recommended
Grade: 49 out of 100
57Restaurantswithin 0.5 km
8Attractionswithin 0.5 km
Reviews & more
599Reviews
84Photos
5Q+A
40Room tips
Traveller rating
  • 342
  • 152
  • 57
  • 30
  • 18
Time of year
Traveller type
Language
  • Filter
  • English
Show reviews that mention
Horrible experience! A room was reserved and we had a CONFIRMATION number. We did experience a late arrival...SO, we booked and prepaid for the room! The hotel decided to give our room away which left us with NOWHERE to stay since there was an extremely busy conference in town.
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Response from SamanthaR3049, Manager at Homewood Suites by Hilton Grand Rapids
Responded 6 days ago
Dear radloffcatherine, I am very sorry for the lack of service you experienced overall. I can only imagine how frustrating this would be. Unfortunately circumstances that are not foreseen happen such as extreme maintenance issues in a room that would cause us to be unexpectedly overfull. In these situations we make sure to refund any charges and pay for the room that is accommodated at another property. Please know these instances are not normal for our property and these decisions are made for the safety and comfort of our guests. I hope that if you are back in the area you will give us another chance to make it right. Sincerely, Samantha R
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First time at a Homewood Suites hotel and was very impressed. Every employee I encountered was SUPER friendly and eager to help...all seemed happy to be there.Breakfast was all that was needed. The pool and hottub offered nice breaks for the kids to get out of the room. While I
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Review collected in partnership with Homewood Suites by Hilton
Stayed there for my daughter’s wedding, as did several family members. The staff were extremely friendly and helpful. They even decorated my daughter’s room on the night of the wedding. We would definitely stay there again!!
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Review collected in partnership with Homewood Suites by Hilton
The hotel has the best people working the front desk. Very friendly staff. The night time managers reception was nice. The breakfast was way more than I expected. Fresh cooked eggs, potatoes and bacon. The lady that cooks everything was super nice too and wanted to make sure all
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Response from SamanthaR3049, Manager at Homewood Suites by Hilton Grand Rapids
Responded 3 weeks ago
Dear TravelGuru2000A, Thank you for taking the time to provide us feedback on your recent stay at our hotel. I am very happy to hear you enjoyed the breakfast and managers reception! I am also happy to hear that our staff could make your experience more enjoyable. I will make sure to let them know how appreciated they are! I do want to apologize for the hair in the tub and floor in the bathroom. I will touch base with my housekeeping Executive to ensure this does not happen again and they are carefully checking each and every time for any hair that could be left behind from anyone. I hope if you are ever back in the Grand Rapids area that you will stay with us again. Sincerely, Samantha R
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This hotel is very old and probably needs improvement in their infrastructure. I have 2 phones in the room. One I can hardly hear and the other is so old that it's quite obvious need to be replaced. Used 3 morning of the gym but there is no towels. For 3 nights, I sleep in 64
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Review collected in partnership with Homewood Suites by Hilton
Response from SamanthaR3049, Manager at Homewood Suites by Hilton Grand Rapids
Responded 3 weeks ago
Dear Patrick C, I know we communicated via email as well but I wanted to again apologize for the experience you had. We are making sure to improve every day and your feedback is very helpful. I can only imagine how uncomfortable it would be to be in a room that is 64 degrees especially with the winter weather we have been having. I am very sorry for this and our outside maintenance company has since been able to go in a fix this. Please let me know if there is anything else we can do and I hope that you give us and the Homewood Suites brand another chance to make it right. Sincerely, Samantha R
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Photo provided by managementHomewood Suites by Hilton Grand Rapids
One Bedroom Suite
reading light. Nice touch
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1234569
What hours does your airport shuttle run? We have booked the stay, park and fly package.
Hello IrishGirll488, Thank you for your question. Our hotel does not actually offer a airport shuttle. I apologize for any inconvenience. Thanks, Ashley K. General Manager
0 votes
How close to meijer gardens
Hello 78beverlym, Thank you for your question. We are about 4 miles away and it's about a 10 minute car ride. Please let me know if you have any other questions. Thanks, Ashley K. General Manager
0 votes
Does this property have a complimentary airport shuttle service?
Hello BillyNg, I apologize but we do not offer an airport shuttle. Please let me know if you have any other questions. Thanks, Preston M. Assistant General Manager
1 vote
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Is there a charge for pets?
Hi MaryKayDelavan_WI, Thank you for your question. A $100 fee is only applicable if there is damage left behind. Let us know if you have any other questions. Thanks, Rebecca K. General Manager
0 votes
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do you pick up the clients at the airpôrt ? Best regards Mme Hazot
Hi Bridkr1, I apologize but we do not have an airport shuttle. Thanks, Rebecca K. General Manager
0 votes
"Upper floor is best unless you want first floor noise. Few children so it was usually quiet this time of year."
"Get a room on the 3rd floor"
"Corner room 111 is the best!"
"We stayed in a King Suite. Home away from home!"
"Only one elevator, but easy access to stairwells."
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PRICE RANGE
US$ 125 - US$ 203 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
homewood suites by hilton grand rapids hotel grand rapidshomewood suites grand rapidshomewood grand rapidshilton grand rapidsgrand rapids hiltongrand rapids homewood suites
LOCATION
United StatesMichiganGrand Rapids
NUMBER OF ROOMS
78
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