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Holiday Inn Grand Rapids Downtown

HolidayInn.comUS$ 154*
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GreenLeadersSilver level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Holiday Inn Grand Rapids Downtown
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454 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Grand Rapids Downtown
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Showing 448: English reviews
Michigan, USA
Reviewed 3 December 2014

The hotel is in a great location for ease of access to highway or walking downtown Grand Rapids. Reasonable price with free parking is a plus. Front desk staff was friendly and check in was quick. The room was very nice and I really appreciated the different pillow types. I enjoy a soft pillow and was pleasantly surprised to have...

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Helpful?
Thank LMac84
Caitlin P, Front Office Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Dear LMac84, Thank you for taking the time to review our hotel! I am so glad to hear you enjoyed your stay, from the service to the dining! Safe travels.

Sydney, Australia
Reviewed 28 November 2014

My partner and I stayed for 3 nights during a work trip, mainly to have a place to recuperate after a long flight and exhausting days with lots of ground transport. It didn’t seem too far to walk to local restaurants and parts of Downtown but we didn’t explore too much. Most of our face to face service was very...

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Helpful?
Thank vivianhc
Caitlin P, Front Office Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Dear Vivianhc, Thank you for taking the time to post your candid review of our hotel! I am sorry to hear that your sleep was interrupted during your stay, but so glad to hear you enjoyed the majority of your stay. Safe travels!

Reviewed 29 October 2014

This hotel is in a great location, they have very good restaurant and bar staff, but the front desk is ridiculously bad. My job sent three people here for a week long class. We had a confirmed booking, with a confirmation number printed for us by our employer. On arrival, we were asked how we would be paying, which was...

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Helpful?
Thank MadGay
Caitlin P, Front Office Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Dear MadGay, Thank you for taking the time to review our hotel. I am glad to hear that you were able to enjoy our Pearl Street Grill and Pearl Street Lounge during your stay, but I am so sorry that you had a negative experience with the front desk - this is not what I have come to expect of...

Sterling, Michigan
Reviewed 26 October 2014 via mobile

The front desk is friendly, helpful, and easy to deal with. If you are not signed up for the IHG rewards club, and will offer a 2pm check out time. I booked a double room, because it was less expensive than a single, for one or two people or maybe a couple with a small child the room is big...

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Helpful?
Thank gypsytraveler2098
Caitlin P, Front Office Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Dear gypsytraveler2098, Wow! Thank you for taking the time to review our hotel so thoroughly! I am so glad to hear that you enjoyed your stay with us; we hope to see you again soon! Safe travels!

Portage la Prairie, Canada
Reviewed 25 October 2014

We stayed here for the second year in a row to take in Art Prize. It did not diasappoint. What we like: The fabulous location to view most all of Art Prize by walking (must be a good walker as some distances can be a mile) , restaurant on site (breakfast for our rate was not included but was a...

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Helpful?
Thank Ruth Ann B
Caitlin P, Front Office Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Dear Ruth Ann B, Thank you for your candid comments about our hotel! I am so glad to hear that you enjoyed your stay - hopefully we will see you again for ArtPrize next year! I was sorry to hear that your thermostat was not working and that your bathtub was slippery - these issues concern me. If you would...

Clinton Township, Michigan
Reviewed 20 October 2014

Could be cleaner. The chair in our room was filthy and the tub didn't drain well. We used the on site restaurant, which was good. Room service decently priced. Two treadmills and hand weights. My nieces used the pool. Great location. We love Grand Rapids!

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Helpful?
Thank Jennifer F
Caitlin P, Front Office Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Dear Jennifer, Thank you for reviewing our hotel. I am sorry to hear that your room was not as clean as it should have been - this is not what we expect of our rooms! I am glad to hear that you enjoyed our restaurant, fitness room, and pool area during your stay - just a few of our fantastic...

Grass Lake, Michigan
Reviewed 15 October 2014

The lobby is engaging and staff friendly. The room is well appointed. There was not a refrigerator or microwave but some rooms had them. The bathroom was small but clean and attractive. The location is convenient - across the street from the Ford Museum and across the bridge from a variety of downtown restaurants.

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Helpful?
Thank asti439797
Caitlin P, Front Office Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Dear asti439797, Thank you for your kind words about our property and staff! We hope to see you again soon!

Northville, Michigan
Reviewed 13 October 2014

This was the fourth year we went to ArtPrize, and the fourth year we've stayed at the Holiday Inn. Is it the most luxurious hotel around? No, but the location is super for walking to all the venues being across from the Gerald Ford Museum and just a short walk over the river to the primary hub of activity. The...

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Helpful?
Thank sharbear412
Caitlin P, Front Office Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Dear sharbear412, We are glad you enjoyed your stay! We hope to see you for ArtPrize next year!

michigan
Reviewed 10 October 2014

We stayed at the Holiday Inn Grand Rapids Downtown during Art Prize in 2012 & 2013, and were very pleased. This year was our 3rd stay, and it started out very badly. We were greeted at the reception desk by a very friendly desk clerk. We had made reservations in November of 2013. We had prepaid for our stay as...

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Helpful?
2Thank 868Anne
Caitlin P, Front Office Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Dear 868Anne, Thank you for your feedback. While I am happy to hear we were ultimately able to resolve the problem with your rooms, I am very sorry to hear that your interaction with the front desk was less than extraordinary. This is not the level of service I have come to expect from my team. We take your comments...

Princeton, Indiana
Reviewed 7 October 2014

I recently attended a conference in Grand Rapids, along with three other professors from my university. The four of us found the staff at the Holiday Inn Downtown in Grand Rapids to be attentive, friendly, and prompt from check-in to check-out while responding to requests and the hotel itself to be comfortable and clean--for four women traveling, we wanted to...

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Helpful?
Thank cjwo57
Erin H, Manager at Holiday Inn Grand Rapids Downtown, responded to this review

cjwo57, WOW! Thank you for your amazing comments about your stay with us. It is always great to hear that our staff accommodated all of your needs and our amenities, including the hot tub and full service restaurant really hit the spot during your stay. We always strive to give a great guest service for all of our visitors. So...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
This 175 room full-service Holiday Inn, officially relaunched in December 2009. All guest rooms have 32" HDTVs, easy chair, large work desk. Rates include complimentary on site parking and wireless internet access. ... more   less 

Additional Information about Holiday Inn Grand Rapids Downtown

Address: 310 Pearl St NW, US 131 and Pearl Street, Grand Rapids, MI 49504-5314
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: ₹ 10,012 - ₹ 17,957 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Grand Rapids Downtown 3*
Number of rooms: 175
Reservation Options:
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Also Known As:
Holiday Inn Grand Rapids Downtown Hotel Grand Rapids
Days Inn Grand Rapids
Grand Rapids Days Inn
Hotel Style:
#3 Green Hotel in Grand Rapids
#16 Family Hotel in Grand Rapids
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Grand Rapids Downtown staff and other travellers.
6 questions
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soo, mi
over a year ago
Clinton, Arkansas
3 months ago
Poole, United Kingdom
6 months ago

See all questions (6)

Questions? Get answers from Holiday Inn Grand Rapids Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Too expensive”
leticiad88, 17 Apr 2017 | Read review
“Avoid freeway noise.”
TomD145, 16 Feb 2017 | Read review
“Room 501 is near the end, close to the stairs, and quite. No view though”
Analyst1953, 31 Jan 2017 | Read review
“The higher floor you get, the better view of the city.”
blamertroy, 7 Dec 2016 | Read review
“Avoid rooms that overlook the highway. Very busy during Art Prize so make reservations early.”
Heretic42, 20 Nov 2016 | Read review
5 of 5
HolidayInn.com
US$ 154* /night
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AMOMAUS$ 354
Booking.comUS$ 154
PricelineUS$ 153
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Prices are for 1 room, 2 adults
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