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29/1/2018 30/1/2018
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    Best Western Hospitality Hotel & Suites

    5500 28th St SE, Grand Rapids, MI 49512-2052
    +1 855-784-0280
    Hotel website
    Lowest prices for your stay
    29/1/2018 30/1/2018
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    US$ 103
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    Traveller (108)
    Room & Suite (31)
    Dining (14)
    • Excellent42%
    • Very good25%
    • Average16%
    • Poor9%
    • Terrible8%
    Travellers talk about
    “jacuzzi room” (6 reviews)
    “hot tub” (31 reviews)
    “waffles” (22 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Non-Smoking Hotel
    Free Airport Transportation
    Fitness centre
    Multilingual Staff
    Pets Allowed
    Wheelchair Access
    Business Centre
    Laundry Service
    Self-Serve Laundry
    Shuttle Bus Service
    2.5 Star Hotel
    All hotel details
    Offers from Best Western Hospitality Hotel & Suites
    Special Offer: BOOK DIRECT & SAVE
    Hotel deals
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    29 Jan30 Jan
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    JPMiles / Payback Arrow
    JPMiles / Payback Arrow
    Reviews (580)
    There are newer reviews for Best Western Hospitality Hotel & Suites
    See the most recent reviews
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    71 - 75 of 578 reviews

    Reviewed 26 June 2017

    This hotel is older but has been updated and is very well maintained. The hotel staff was friendly and went out of their way to help us. The rooms were spacious and clean and the beds were very comfortable. The person who was working the...More

    Thank BJ4Steel
    Response from Desiree S, General Manager at Best Western Hospitality Hotel & SuitesResponded 1 July 2017

    You made our day with your great review and 5 star rating! We always strive to give our guests an outstanding experience and I'm thrilled we achieved that goal with you! I'm always so pleased when I hear compliments about my staff as well, as...More

    Reviewed 24 June 2017

    satisfactory stay. desk personnel at check in extremely helpful. rooms though were just ok. not great. next time in GR, we will check other places, but would stay here in a pinch. continental breakfast was better than average.More

    Review collected in partnership with Best Western
    Thank Jennifer B
    Response from Desiree S, General Manager at Best Western Hospitality Hotel & SuitesResponded 26 June 2017

    Thank you for taking the time to leave a rating for us! We always appreciate hearing feedback from our guests so we know when we're meeting our goals and also so we know where we can improve. We sincerely thank you for choosing Best Western...More

    Reviewed 14 June 2017

    The staff was helpful, friendly, and courteous. The manager was exceptionally helpful. The room was clean and ready for us when we got there. The pool and hot tub areas were clean. I would recommend staying at this Best Western when visiting the Grand Rapids...More

    Review collected in partnership with Best Western
    Thank timjZ8437JA
    Response from Desiree S, General Manager at Best Western Hospitality Hotel & SuitesResponded 15 June 2017

    You made our day with your great review and 5 star rating! We love to hear feedback from our guests and when it's as positive as yours we are so gratified! We work hard to provide exceptional customer service and we are so pleased when...More

    Reviewed 8 June 2017

    WE had a group here for a sports camp while using the facilities of the nearby fieldhouse. Our four-night stay (5 rooms for the group) was great. Meagan in the saled department was great to deal with in advance of the stay and Nader the...More

    Thank SportPsychDoc
    Response from Desiree S, General Manager at Best Western Hospitality Hotel & SuitesResponded 9 June 2017

    On behalf of my entire staff i would like to thank you for your great review and excellent rating! It made our day to hear that you had such a great stay with us! We always strive for an excellent customer service experience and I...More

    Reviewed 31 May 2017

    Clean , quiet motel In a good location. Minor issues with air unit in room. Comfortable room and good value. The hotel was quiet and the beds were comfortable. Could be a bit more generous with the complimentary shampoos etc. Overall a good hotel for...More

    Review collected in partnership with Best Western
    Thank thomasaQ5976ZS
    Response from Desiree S, General Manager at Best Western Hospitality Hotel & SuitesResponded 1 June 2017

    Thank you so much for leaving such a great review for us! We love to hear feedback from our guests as it lets us know where we are succeeding and the areas we can improve on. we appreciate you choosing Best Western and we hope...More

    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Pool
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Business Centre with Internet Access
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Self-Serve Laundry
    • Breakfast included
    • Multilingual Staff
    • Conference Facilities
    • Shuttle Bus Service
    • Airport Transportation
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Fitness Centre with Gym / Workout Room
    • Hot Tub
    • Pool
    • Heated pool
    • Indoor pool
    • Price range
    • US$ 79 - US$ 131 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #16 Business Hotel in Grand Rapids
    • Room types
    • Family Rooms ,
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 120
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Hotels.com, Orbitz, Priceline, Hotwire, Cancelon, HotelQuickly, getaroom.com and TripOnline SA so you can book your Best Western Hospitality Hotel & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Michigan >
    • Kent County >
    • Grand Rapids
    • Also Known As
    • Best Western Hospitality Hotel Grand Rapids ,
    • Best Western Hospitality Hotel And Suites ,
    • Best Western Grand Rapids ,
    • Grand Rapids Best Western
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    Traveller (108)
    Room & Suite (31)
    Dining (14)
    Pool & Beach (7)
    Hotel & Grounds (76)
    Bathroom (12)
    Business Centre & Event Rooms (2)
    Family and Play Areas (1)
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    Ask a question
    Questions & Answers
    27 October 2016|
    Response from Sharyl B | Property representative |
    Yes, we do offer a medical discount for anyone needing it. Feel free to give us a call anytime for more information.
    7 June 2016|
    AnswerShow all 3 answers
    Response from William S | Reviewed this property |
    Yes the pool is warm not freezing cold like some hotels. They also have a hot tub which is very nice
    25 October 2015|
    AnswerShow all 4 answers
    Response from Mar R R | Reviewed this property |
    Sorry, I am not familiar with that information. As someone else stated calling the front desk is best.
    Room Tips
    "Make sure you give the same respect and the love you wish to receive...and if you don't receive kind..."
    Read review
    "I liked being on the second floor. There is an elevator that takes you right up."
    Read review
    "They provided a discounted rate due to our circumstances!"
    Read review
    "Accessible, Quiet stay, Extremely Comfortable"
    Read review
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